Crisp is one of the finest help desk customer support platforms that has a very attractive interface.
But is that it?
Crisp Chat alternatives could be manier, but to look out for the best one can not be. Don’t you think so?
And what if you want a complete list of crisp alternatives for better comparison between the customer support tools?
So, If you’re looking for various Crisp alternatives, look no further!
We are here with this article to provide you with the gist of it.
Are you aware that most of the software tends to follow either approach?
They are:
- Either go wide or
- Go deep
👉🏻Going wide is when a company puts all its efforts into covering several possible use cases.
👉🏻Going deep: They focus only on hiding one or two use cases (completely) instead of covering several cases.
None of the approaches mentioned above is better than the other; in fact, they are poles apart.
And if you go onto the homepage of Crisp, it’s apparent that you’re opting for a wide route.
Key Takeaway :
Desku is a reliable alternative to Crisp for customer support, offering seamless ticketing, a knowledge base, reporting and analytics, great customer experience, SLA management, and live chat, starting at $29 per user/month with a rating of 4.7 out of 5 stars.
Crisp Chat at a Glance!
Crisp is a comprehensive software for customer support. Crisp’s traits include;
- Chatbot
- Shared inbox
- Advanced CRM system
- Live chat
- Knowledge base.
Crisp could be a great option if you require basic functionality in the areas they cover and for the ones looking for omnichannel customer support.
However, if you’re finding a tool specifically inclined toward customer support, you can not go for Crisp.
Creating top-notch customer support software is too tricky and is not something that you can accomplish without being focused.
Now, let’s move on to the next segment and look into various Crisp alternatives for better customer support.
If you’re willing to leverage Crisp for customer support or are already a Crisp user but want to try some other or new customer support tool, you can look into the list to consider various Crisp alternatives.
Each of the above-listed tools is more focused on customer support and might be suited best for that app as compared to Crisp.
It’s time to delve deep into this guide.
Desku
Desku is amongst the most reliable Crisp alternatives. Its features and usage are created in such a way that sounds beneficial to various customers and also loved by them.
It aids in providing different integrations that build your trust to rely on this platform for excellent customer support. You can use the tool according to your convenience in your business.
Affordable pricing, shared inbox, and a centralised customer support system make it different from other competitors in the market. Let’s have a glance at some of its significant features:
Key Features of Desku
Seamless ticketing system:
Desku allows its customers to manage customer support tickets from one location without any hassles. This includes making, managing, assigning, and tracking the tickets in the whole process.
Knowledge Base:
Desku caters for its customers in no time for all the customer-related queries and provides customer satisfaction for a better experience.
Reporting and Analytics:
The reporting and analytics tool of Desku aids in tracking customer support metrics like response time, customer satisfaction, and ticket volume.
Great Customer Experience:
By resolving customer queries and providing them with huge satisfaction, Desku counts itself on serving excellent customer experience with the help of a customer support team.
SLA Management:
With Desku, one can fully automate the whole tracking process that aids in managing SLAs or service-level agreements.
Live Chat:
Desku eases its customers by providing and resolving customer issues via customer interaction in which customers can answer their queries and get replies in no time.
Pricing:
- Starting at $29 per user/month.
- Other package at $59 per user/month.
- Business package at $89 per user/month.
Rating: 4.7 out of 5 stars
Zendesk
The next on the list of Crisp alternatives is Zendesk, which offers smooth cross-channel support to its customers.
Moreover, it offers support across all channels, whether social emails, live chat, voice calls, or messaging.
Your support team can prioritise, track, and respond to customer queries from one platform.
Key Features of Zendesk
- Respond in no time with intelligent and routing solutions
- Leverage reporting and analytics Fx capabilities to take appropriate actions as per your customer’s needs.
- Seaml