The helpdesk built for Shopline Stores

Provide rapid and personalized support to your shoppers without switching tabs all day long

Desku g2 high performer
Desku g2 spring high performer
Desku software advice front runner
Helpdesk category leader desku

Used Daily by 300+ Online Stores

Cloud rate
Trustpilot rate

Every agent replies - just like your best agent

Desku ensures accurate and personalized replies for each inquiry. Say goodbye to generic macros.


Tap into Shopline Data to Create Delightful Customer Experiences

Real-time Synchronization Ensures Information is Always Up-to-Date

Desku syncs your current data with Shopline in real-time, so interactions and order information are always up-to-date for both agents and customers.


Provide an Amazing Customer Experience Backed by Data from Shopline

Desku allows you to view customer details like email addresses, order information, and fulfillment status right inside the ticket view. No more switching tabs or asking customers for information you already have.

Desku & Shopline integration at a glance

Built in-house
Continuously updated data
Widget data customization

Upgrade Support for Your Shopline Store and Turn It into a Profit Center

Live chat

Engage with visitors in real-time through live chat to boost your conversion rate. Trigger chat campaigns automatically based on URLs to keep conversations going smoothly.

Ticketing system

Centralize all your customer communications in one place. Connect social media accounts, support emails, and phone numbers to manage all tickets without leaving your helpdesk.

Social media posts and ads

Never miss a sales opportunity on social media. Integrate Facebook, Messenger, and Instagram accounts to respond to comments and ads in one place.


Create template answers for common questions to speed up responses. Use custom data variables and save them as macros for automatic reuse.

Auto responder

Set rules for common queries like "Where is my order?" Automate up to 20% of support tickets with personalized responses by combining rules and macros.

Intent and sentiment detection

Desku uses machine learning to detect customer intents like shipping, refund, and exchanges. Set up automatic replies or route tickets with tags for better management.

Support and revenue statistics

Track agent metrics like ticket volume, response time, and resolution time. Optimize your support strategy with detailed stats on pre-sale tickets, conversions, and total sales.

Multi-store connection

Connect all your Shopline stores to centralize tickets from all your businesses in one place, saving you time and enhancing efficiency.

Frequently Asked Questions

Helpdesk software for Shopline stores is a tool that centralizes customer support tasks within a single platform integrated with Shopline.

The software connects directly to your Shopline store, syncing customer data, order information, and communication histories in real-time.

Yes, it automates replies to common queries with templates and rules.

Yes, it supports managing inquiries from multiple Shopline stores.

Yes, Desku includes live chat functionality for real-time customer interaction.
Customizations include workflows, ticket categorization, and response templates.