Bolddesk Alternatives are special because what if your company found the magic help desk platform that suits needs better? Well, the truth is there are several options out there that perform just as well, if not better.
While Bolddesk is great, a business should always be on the lookout for alternatives to HelpDesk software and competitors to find the one that suits them the best.
However, finding the correct Bolddesk Alternative may get stressful for you if you have to acquire information piece by piece about all these alternatives and then find out the one that works the best for you.
We have made it easier for you to know about Bolddesk Alternatives on the go.
Key Takeaway :
Desku is a highly acclaimed help desk software and a great alternative to Bolddesk, offering features such as AI-powered automation, ticket management, self-service portal, and affordable pricing, making it a suitable choice for businesses looking for effective customer support solutions. It provides multiple integrations, a sleek shared inbox, and a centralized customer support system, setting it apart from its competitors.
What Do You Know About Bolddesk?
Bolddesk is an advanced help desk software that makes customer service easy with its collaborative features, an automated system with powerful customisations and is a budget-friendly option for businesses.
Created by Syncfusion, Bolddesk is known to offer various functionalities like incident management, multi-channel communication, customisable branding, self-service, ticket management, live chat feature, feedback and surveys, knowledge base, and automated routing, among others.
It is well-acclaimed among the helpdesk platforms for its self-service and outstanding customer support system.
Top 10 Bolddesk Alternatives To Learn About
1. Desku: Best Bolddesk Alternative
Desku is a highly acclaimed help desk software that is also a great alternative to Bolddesk. Features and utility are such that it has been loved by many users.
It provides multiple integrations that let you stay on one platform. Use the most used tools to leverage and work on your business according to convenience.
A sleek shared inbox helps to streamline customer queries into one unified platform. Desku never lets you miss out on any customer queries.
The simplicity of usage, affordable pricing and centralised customer support system set it apart from competitors. Let’s understand the important key features in brief:
Key features of Desku:
AI-Powered Automation:
Desku offers fantastic automation features that can help streamline the support processes. This includes automated ticket routing, canned responses, and many other brilliant functions.
Ticket Management:
It seamlessly allows its users to manage customer support tickets from a single platform. This includes creating, maintaining, assigning, and tracking tickets throughout the entire support system.
Self-Service Portal:
Desku also provides a self-service portal where customers who are in need of answers can find them, such as frequently asked questions, and are also able to submit support requests for further support.
Reporting and Analytics:
Desku provides handy reporting and analytics tools that can help users track key customer support metrics such as ticket volume, response times, and customer satisfaction.
Live Chat Feature:
Desku is famous for facilitating easy customer communication through live chat.
Integration:
It integrates itself with eCommerce platforms like Shopify and WooCommerce and marketplaces like Envato. Stores can be easily registered with Desku and managing customer service becomes a breeze for them.
Knowledge Base:
For all the common customer questions, software like Desku can provide immediate answers.
SLA management:
Desku can automate the entire process of tracking and help manage service-level agreements or SLAs.
Pricing:
- Desku offers affordable packages starting at just $29 per user per month.
- The other package (Team) operates at $59 per user per month.
- Business Package operates at $89 per user per month.
2. Freshdesk
Freshdesk is a customer support and helpdesk software platform designed to assist businesses in managing customer inquiries, support tickets, and various customer service-related tasks.
It offers a range of features and tools that help organizations streamline their customer support operations, improve response times, and enhance overall customer satisfaction.
Some of the key features of Freshdesk include ticket management, knowledge base creation, live chat support, email integration, automation, and reporting and analytics.
Fresh Desk is known for converting requests via emails, web phone, chat, and messaging, and is responsible for unifying ticket resolution across channels. Its strong automation and AI system helps streamline the support processes for the customers.
Key features of Freshdesk:
- Effective customisation
- User, role, and other access management
- Reporting</