Join 50,000+ brands improving their customer service with Desku

Boost up your Ecommerce Business

All your Customer Messages At One Place

Streamline your customer queries under one roof with the easy assignment to relevant support agent that can solve tickets faster with accurate solutions.

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Order Summary In One Platform

When you connect your Shopify Store with Desku, you won't need to open any external platform. You will be able to see your customer's order summary which includes payment details, Order IDs, Order history and much more.

Transform your Ecwid Workflow

Say Goodbye to Hassles and Hello to Efficiency with Desku. Manage Shipping, Orders, and Refunds without Leaving Your Helpdesk Interface!

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Skip Common Tasks, Unleash Magic Of Automation

Revolutionize Your Productivity with Desku. Automate 22% of Your Daily Tasks, from Responding to FAQs to processing the orders.

Fast-Track Critical Issues with Prioritisation

Ensure Optimal Support Response Times. Prioritize Your Helpdesk Tickets Based on Urgency with Our Advanced Ticketing System.

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Enhance the support of your Ecwid store

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Live Chat

Real-time customer interaction helps in solving queries there only. It helps in decreasing ticket generation and ultimately the load off the customer agent.

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Ticketing system

Organize all your customer communication in one place by using our ticketing system. Easily assign tickets to the relevant support agent.

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Social Inbox Channel

Integrate the most used social media channel and streamline customer support. Streamline every customer conversation in one.

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Create an automated template for the repetitive tasks and do not waste time answering the repetitive questions.

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Auto-reply and away message

Set an auto-reply for the customer so they know that you are available for them. If you are not available let them know by setting away messages and do not let them wonder.

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Intent and sentiment detection

Detect customer intent like a refund, exchange, shipping, etc. using the inbuilt analytical tools of Desku. This helps you set up automatic replies or generate a ticket.

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Support and revenue statistics

Our all-in-one helpdesk can track support agent metrics like ticket volume, response time, and resolution time. Use these statistics to streamline your revenue strategies.

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Connect Multi-Store with Desku

Desku lets you connect more than a single store in each of the Ecommerce platforms. May it be Shopify, WooCommerce, Ecwid, Or Magento. Simply manage everything from Desku.

What our customers have
to say 🤟

Frequently Asked Questions (FAQs)

ECWID helpdesk software is a customer support solution provided by ECWID, an e-commerce platform. It helps businesses manage and resolve customer inquiries and issues efficiently.

The features of ECWID helpdesk software include ticket management, email integration, knowledge base, live chat, customer portal, team collaboration, automation, analytics, and multilingual support.

ECWID helpdesk software is designed to be user-friendly and easy to use, with an intuitive interface and simplified workflows.

ECWID helpdesk software can benefit your business by improving customer satisfaction, streamlining support operations, reducing response times, providing self-service options, and gaining insights into customer interactions.

Yes, ECWID helpdesk software offers customer support capabilities such as ticket management, live chat, and knowledge base to help businesses assist their customers effectively.