The helpdesk built for Ecwid Store Owners
Provide rapid and personalized support to your shoppers without switching tabs all day long
- No Credit Card Required
- Quick Setup
Used Daily by 300+ Online Stores
Every agent replies - just like your best agent
Desku ensures accurate and personalized replies for each inquiry. Say goodbye to generic macros.
Tap into Ecwid Data to Create Delightful Customer Experiences
Real-time Synchronization Ensures Information is Always Up-to-Date
Desku syncs your current data with Ecwid in real-time, so interactions and order information are always up-to-date for both agents and customers.
Provide an Amazing Customer Experience Backed by Data from Ecwid
Desku allows you to view customer details like email addresses, order information, and fulfillment status right inside the ticket view. No more switching tabs or asking customers for information you already have.
Desku & Ecwid integration at a glance
Upgrade Support for Your Ecwid Store and Turn It into a Profit Center
Live chat
Engage with visitors in real-time through live chat to boost your conversion rate. Trigger chat campaigns automatically based on URLs to keep conversations going smoothly.
Ticketing system
Centralize all your customer communications in one place. Connect social media accounts, support emails, and phone numbers to manage all tickets without leaving your helpdesk.
Social media posts and ads
Never miss a sales opportunity on social media. Integrate Facebook, Messenger, and Instagram accounts to respond to comments and ads in one place.
Macros
Create template answers for common questions to speed up responses. Use custom data variables and save them as macros for automatic reuse.
Auto responder
Set rules for common queries like "Where is my order?" Automate up to 20% of support tickets with personalized responses by combining rules and macros.
Intent and sentiment detection
Desku uses machine learning to detect customer intents like shipping, refund, and exchanges. Set up automatic replies or route tickets with tags for better management.
Support and revenue statistics
Track agent metrics like ticket volume, response time, and resolution time. Optimize your support strategy with detailed stats on pre-sale tickets, conversions, and total sales.
Multi-store connection
Connect all your Ecwid stores to centralize tickets from all your businesses in one place, saving you time and enhancing efficiency.
