Our Blogs

Hey there! Welcome to Desku's Blog Hub. If you're passionate about Customer Support, Ecommerce, or Chatbots, you've landed in the right place. We've put together a collection of articles that are more than just reads; they're resources. We aim to offer you real, actionable advice that you can apply to your business today.

Latest Blogs

Hiring for Customer Service _ 
A Guide to Recruiting Top Talent

Hiring for Customer Service : A Guide to Recruiting Top Talent

Facebook Messenger for Customer Service - Complete Guide

Facebook Messenger for Customer Service : Complete Guide [2024]

Top 11 WooCommerce Customer Retention Strategies for Your Stores

Top 11 WooCommerce Customer Retention Strategies for Your Stores

Exploring Post-Purchase Behavior_ Definition & Outcomes

Exploring Post Purchase Behavior : Definition & Outcomes

Ultimate Guide to Writing an Ecommerce Business Plan

Ultimate Guide to Writing an Ecommerce Business Plan (+ Template)

Customer Experience Automation_ The Ultimate Ecommerce Guide

Customer Experience Automation: The Ultimate Ecommerce Guide

How to Get Sales on Shopify Effective Strategies to Boost Sales

How to Get Sales on Shopify: Top Strategies to increase Sales

8 Best Customer Service Channels to Improve Your Customer Experience

8 Best Customer Service Channels to Improve Your Customer Experience

Social Media for Ecommerce Boost Your Sales with Effective Strategies

Social Media for Ecommerce: Boost Your Sales with Effective Strategies

Customer Communication Strategy 9 Tips by Experts

Customer Communication Strategy : 9 Tips by Experts

Best Freshdesk Alternatives & Competitors (2024)

11 Best Freshdesk Alternatives & Competitors (2024)

Customer service email best practices, tips, strategies

Customer Service Email Best Practices: A Concise Guide for Ecommerce Brands

Omni channel Customer Service Strategy

Omnichannel Customer Service Strategy: A Quick Guide

Customer Appreciation Ideas for Growth and Customer Retention

13 Customer Appreciation Ideas for Growth and Customer Retention

Positive Scripting in Customer Service_ Tips and Strategies

Positive Scripting in Customer Service: Tips and Strategies

Best Ecommerce Revenue Models

7 Best Ecommerce Revenue Models: Choose the Right One for Your Online Business

15 Essential Ecommerce KPIs to Fuel Your Business Growth

15 Essential Ecommerce KPIs to Fuel Business Growth

Service Level Agreement Best Practices: Expert Tips

100+ Inspirational Customer Service Quotes

Desku Vs Intercom Pricing

Desku Vs Intercom Pricing : Which Support Solution Fits Your Budget

Best Conversational AI Platforms

13 Best Conversational AI Platforms in 2024

Ticket Triage using ai and automations

Ticket Triage : Reduce Support Tickets With AI | Improving Response Time

Customer Service Automation_ Benefits _ Strategies _ Use Case

Customer Service Automation: Benefits | Strategies | Use Case

9 Shopify Integrations Your Store Needs _ Top Picks

9 Shopify Integrations Your Store Needs | Top Picks

How to Improve your CSAT Score in Business - 11 TIPS

How to Improve CSAT Score in Business [11 Tips to Improve]

Best JivoChat Alternatives – Boost Customer Engagement Expert Picks

7 Best JivoChat Alternatives – Boost Customer Engagement | Expert Picks

How To Add Live Chat to Shopify Store [ Easiest Way ]

How to Train ChatGPT on Your Own Data

How to Train ChatGPT on Your Own Data | Easy Way & Technical Way

Boost Conversions with Pricing Page Optimization – Top eCommerce Tips

Boost Conversions with Pricing Page Optimization – Top eCommerce Tips

Customer service email templates and best practices with examples (1)

27+ Customer Service Email Templates and Best Practices

Best Chatbase Alternatives Powered by ChatGPT No-Code AI Chatbot

11 Best Chatbase Alternatives Powered by ChatGPT | No-Code AI Chatbot

AI Chatbots for 24/7 Customer Service: Simplified

Benefits of Shopify Plus for Ecommerce Business Owner

10 Benefits of Shopify Plus for Ecommerce Business Owner

What is Customer Sentiment Analysis _ A Complete Guide

What is Customer Sentiment Analysis : A Complete Guide

9 NPS Survey Best Practices (With Data & Insights)

handle-customer-complaints

How to Handle Customer Complaints and Win Them Over

Adding Live Chat to Your BigCommerce Store_ A Simple and Engaging Guide

Adding Live Chat to Your BigCommerce Store: 4 minute Guide

Shopify Fulfillment Network : Comprehensive Guide for Ecommerce Owners

Shopify Fulfillment Network : #1 Guide for Ecommerce Owners

Help Desk and a Service Desk: Spotting the Differences

Help Desk and a Service Desk : 6 Critical Differences

Best Help Desk Automation Tools

10 Best Help Desk Automation Tools for 2024

Essential Live Chat Metrics to Enhance Your Chat Strategy

15 BEST Live Chat Metrics to Improve Your Chat Strategy

Why Customer Delight Falls Short in Ecommerce: Unveiling a Superior Approach

Why Customer Delight Falls Short in Ecommerce: A Superior Approach

Increase Ecommerce Conversion Rate : Strategies to Boost Your Business

Boost Ecommerce Conversions: 14 Strategies to Improve Your Business

How to Improve Customer Service Management: SECRET Strategies

How to Improve Customer Service Management: SECRET Strategies

Using Conversational AI in Healthcare: Pros, Cons & Examples

Using Conversational AI in Healthcare: Pros, Cons & Examples

Chatbots vs Virtual Assistants : What's the Difference?

Chatbots Vs Virtual Assistants in 2024: What's the Difference?

Customer Service With Effective Workflows

Enhancing Customer Service: Benefits and Examples of Effective Workflows

6 Secret Benefits of Using AIOps in Your Company

6 Secret Benefits of Using AIOps in Your Company

Acknowledged By Top Business Software Directory as Best Help Desk Software

Desku.io: Top Help Desk Software Recognition

Best Practices for Ecommerce Returns for Online Store

Ecommerce Returns: 7 Best Practices for Your Online Store in 2024

Customer Service Messaging Templates [Tips and Implementation]

Best Customer Service Messaging Templates: Tips and Implementation

Best Shipping Software for Ecommerce Business

11 Best Shipping Software for Ecommerce Business in 2024

Best Ecommerce Communities

11 Best E-Commerce Communities for an Online Merchant in 2024

A woman is talking to a man about a customer apology email template story.

11 Customer Apology Email Templates: Effortlessly Retain Trust

BigCommerce Apps to Escalate Ecommerce Business in 2024

Top 9 Live Chat Apps for BigCommerce: Free and Paid Solutions

ecommerce shipping best practices

17 SECRET eCommerce Shipping Best Practices for Boosting Revenue

21 Ecommerce Shopping Cart Practises to Follow in 2024

21 BEST eCommerce Shopping Cart Practices to Follow in 2024

How to measure & improve customer service ROI in Business? [Step-by-step Guide]

Measuring & Improving Customer Service ROI: A Guide

Influencer Marketing for Ecommerce

Influencer Marketing for Ecommerce: The Ultimate Guide for 2024

customer service phrases for growth

12 Customer Service Phrases to Strengthen Client Relationships

11 Best Chatbot for Shopify in 2024 [Features + Pricing + Pros and Cons]

Top 9 Chatbots for Shopify 2024: Features, Pricing, Pros & Cons

Upsell in ecommerce business concept explained through roman culture.

How to Upsell in Ecommerce [ 7 Best Practices to Follow ]

Know About Average Response Time [ Calculation + Ways to Reduce It]

What is Average Response Time [ Calculation + Ways to Reduce It]

Learn about ticket deflection and discover strategies for achieving it.

What Is Ticket Deflection and How to Achieve It?

Chatbot ROI Calculator

Chatbot ROI Calculator: How to Measure Success in 2024

Utilizing ChatGPT for customer service, explore 12 essential applications for 2020.

Using ChatGPT for Customer Service: 12 Essential Applications for 2024

Top ATS - Best Applicant Tracking Systems | expert reviews & features.

Best Applicant Tracking Systems (ATS) 2024: Expert Reviews & Features

Discover the top 10 Shopify live chat apps to watch for in 2020.

10 Best Shopify Live Chat Apps to Look Forward in 2024 [Pros + Cons]

Basics of IT Operations Management (ITOM) explained

Basics of IT Operations Management (ITOM)

Discover the definitions, benefits, and examples of enterprise search for 2020.

Enterprise Search Explained: Definitions, Benefits & Examples for 2024

A picture of a group of people in front of a building, showcasing Best Practices in customer communication.

Customer Communication Guide: Examples & Best Practices

Do you know these 5 smart ways to tackle the Ecommerce industry?

A Guide on Ecommerce Inventory Management [ 5 Ways to Manage It ]

People first learn to get the best customer service with comprehensive access.

Customer Service Operations: A Comprehensive Expert Guide

ai transforming business operations

How AI Workflow Automation Is Changing Businesses?

A group of people standing in front of a building with the words tell me about cryptp and a the ultimate guide, powered by ChatGPT for SaaS.

ChatGPT for SaaS : The Ultimate Guide to Using Generative AI

7 Best Practices for E-commerce Email Marketing

A group of people at a table analyzing customer service metrics.

Top 15 Customer Service Metrics and KPIs for Better Customer Service

What is Proactive Customer Service?

What Is Proactive Customer Service? [Importance in 2024]

A painting capturing the lively scene of children engaged in play outside a building.

Top Customer Service Tips to Boost Satisfaction in 2024

Customer Service Trends 2024: 15 Essential Insights

Discover the best live chat apps for effective customer support.

Best Live Chat Apps: 9 Amazing Choices for Customer Support

HelpDesk Automation Guide

HelpDesk Automation Guide: [ More Efficient and Cost-Effective ]

Let me guide you on how to write customer service policies.

How To Write Customer Service Policies [Examples + Benefits]

What are ways to prioritize customer service requests effectively?

9 Ways to Prioritize the Customer Service Requests

It's difficult to understand the importance of calculating cwm.

How to Calculate Gross Merchandise Value [Definition + Importance]

outsourcing customer service

Outsourcing Customer Service : Pros, Cons, and Essential Tips

A man in a roman costume is delivering an ecommerce launch checklist to another man.

The Ultimate Ecommerce Launch Checklist for Business Growth

WHAT IS FRESHDESK?

What Is Freshdesk [Features + Pros and Cons]

Utilize return management software for efficient handling of customer refunds in your business.

9 Top Return Management Software for Your Business in 2024

evaluating customer service teams

Evaluating Customer Service Teams [A Guide]

What is WISMO?

What Is WISMO and How to Reduce Requests [7 Best Ways]

A woman and a boy sitting at a table, receiving pre-sales support.

Pre-Sales Support: Definition, Benefits, and Performance Tips

reduce shipping costs

8 Ways to Reduce Shipping Costs Strategically and Boost Your Savings

A captivating image featuring Jesus and a woman, showcasing the spirituality and connection between them.

11 Best BigCommerce Apps to Escalate Ecommerce Business in 2024

We are here to tell you about how you can improve your customers' performance through customer support incentives.

9 Customer Support Incentives for Business Success in 2024

Ecommerce Product Organization

What Is Ecommerce Product Categorisation: Everything You Need to Know

Jesus is addressing a group of people about Freshdesk pricing.

Detailed Freshdesk Pricing [Plans + Billings + Addons ]

An ecommerce painting capturing a niche group of people sitting around a table.

How to Find an Ecommerce Niche in a Few Easy Steps?

A conversational painting depicting a group of people engaged in dialogue.

6 Conversational Customer Service Types in Ecommerce Business

Ways to improve ecommerce customer retention.

How to Improve Ecommerce Customer Retention Rate [6 Best Strategies]

Latest Blogs

Hiring for Customer Service _ 
A Guide to Recruiting Top Talent

Hiring for Customer Service : A Guide to Recruiting Top Talent

Facebook Messenger for Customer Service - Complete Guide

Facebook Messenger for Customer Service : Complete Guide [2024]

Top 11 WooCommerce Customer Retention Strategies for Your Stores

Top 11 WooCommerce Customer Retention Strategies for Your Stores

Exploring Post-Purchase Behavior_ Definition & Outcomes

Exploring Post Purchase Behavior : Definition & Outcomes

Ultimate Guide to Writing an Ecommerce Business Plan

Ultimate Guide to Writing an Ecommerce Business Plan (+ Template)

Customer Experience Automation_ The Ultimate Ecommerce Guide

Customer Experience Automation: The Ultimate Ecommerce Guide

How to Get Sales on Shopify Effective Strategies to Boost Sales

How to Get Sales on Shopify: Top Strategies to increase Sales

8 Best Customer Service Channels to Improve Your Customer Experience

8 Best Customer Service Channels to Improve Your Customer Experience

Social Media for Ecommerce Boost Your Sales with Effective Strategies

Social Media for Ecommerce: Boost Your Sales with Effective Strategies

Customer Communication Strategy 9 Tips by Experts

Customer Communication Strategy : 9 Tips by Experts

Best Freshdesk Alternatives & Competitors (2024)

11 Best Freshdesk Alternatives & Competitors (2024)

Customer service email best practices, tips, strategies

Customer Service Email Best Practices: A Concise Guide for Ecommerce Brands

Omni channel Customer Service Strategy

Omnichannel Customer Service Strategy: A Quick Guide

Customer Appreciation Ideas for Growth and Customer Retention

13 Customer Appreciation Ideas for Growth and Customer Retention

Positive Scripting in Customer Service_ Tips and Strategies

Positive Scripting in Customer Service: Tips and Strategies

Best Ecommerce Revenue Models

7 Best Ecommerce Revenue Models: Choose the Right One for Your Online Business

15 Essential Ecommerce KPIs to Fuel Your Business Growth

15 Essential Ecommerce KPIs to Fuel Business Growth

Service Level Agreement Best Practices: Expert Tips

100+ Inspirational Customer Service Quotes

Desku Vs Intercom Pricing

Desku Vs Intercom Pricing : Which Support Solution Fits Your Budget

Best Conversational AI Platforms

13 Best Conversational AI Platforms in 2024

Ticket Triage using ai and automations

Ticket Triage : Reduce Support Tickets With AI | Improving Response Time

Customer Service Automation_ Benefits _ Strategies _ Use Case

Customer Service Automation: Benefits | Strategies | Use Case

9 Shopify Integrations Your Store Needs _ Top Picks

9 Shopify Integrations Your Store Needs | Top Picks

How to Improve your CSAT Score in Business - 11 TIPS

How to Improve CSAT Score in Business [11 Tips to Improve]

Best JivoChat Alternatives – Boost Customer Engagement Expert Picks

7 Best JivoChat Alternatives – Boost Customer Engagement | Expert Picks

How To Add Live Chat to Shopify Store [ Easiest Way ]

How to Train ChatGPT on Your Own Data

How to Train ChatGPT on Your Own Data | Easy Way & Technical Way

Boost Conversions with Pricing Page Optimization – Top eCommerce Tips

Boost Conversions with Pricing Page Optimization – Top eCommerce Tips

Customer service email templates and best practices with examples (1)

27+ Customer Service Email Templates and Best Practices

Best Chatbase Alternatives Powered by ChatGPT No-Code AI Chatbot

11 Best Chatbase Alternatives Powered by ChatGPT | No-Code AI Chatbot

AI Chatbots for 24/7 Customer Service: Simplified

Benefits of Shopify Plus for Ecommerce Business Owner

10 Benefits of Shopify Plus for Ecommerce Business Owner

What is Customer Sentiment Analysis _ A Complete Guide

What is Customer Sentiment Analysis : A Complete Guide

9 NPS Survey Best Practices (With Data & Insights)

handle-customer-complaints

How to Handle Customer Complaints and Win Them Over

Adding Live Chat to Your BigCommerce Store_ A Simple and Engaging Guide

Adding Live Chat to Your BigCommerce Store: 4 minute Guide

Shopify Fulfillment Network : Comprehensive Guide for Ecommerce Owners

Shopify Fulfillment Network : #1 Guide for Ecommerce Owners

Help Desk and a Service Desk: Spotting the Differences

Help Desk and a Service Desk : 6 Critical Differences

Best Help Desk Automation Tools

10 Best Help Desk Automation Tools for 2024

Essential Live Chat Metrics to Enhance Your Chat Strategy

15 BEST Live Chat Metrics to Improve Your Chat Strategy

Why Customer Delight Falls Short in Ecommerce: Unveiling a Superior Approach

Why Customer Delight Falls Short in Ecommerce: A Superior Approach

Increase Ecommerce Conversion Rate : Strategies to Boost Your Business

Boost Ecommerce Conversions: 14 Strategies to Improve Your Business

How to Improve Customer Service Management: SECRET Strategies

How to Improve Customer Service Management: SECRET Strategies

Using Conversational AI in Healthcare: Pros, Cons & Examples

Using Conversational AI in Healthcare: Pros, Cons & Examples

Chatbots vs Virtual Assistants : What's the Difference?

Chatbots Vs Virtual Assistants in 2024: What's the Difference?

Customer Service With Effective Workflows

Enhancing Customer Service: Benefits and Examples of Effective Workflows

6 Secret Benefits of Using AIOps in Your Company

6 Secret Benefits of Using AIOps in Your Company

Acknowledged By Top Business Software Directory as Best Help Desk Software

Desku.io: Top Help Desk Software Recognition

Best Practices for Ecommerce Returns for Online Store

Ecommerce Returns: 7 Best Practices for Your Online Store in 2024

Customer Service Messaging Templates [Tips and Implementation]

Best Customer Service Messaging Templates: Tips and Implementation

Best Shipping Software for Ecommerce Business

11 Best Shipping Software for Ecommerce Business in 2024

Best Ecommerce Communities

11 Best E-Commerce Communities for an Online Merchant in 2024

A woman is talking to a man about a customer apology email template story.

11 Customer Apology Email Templates: Effortlessly Retain Trust

BigCommerce Apps to Escalate Ecommerce Business in 2024

Top 9 Live Chat Apps for BigCommerce: Free and Paid Solutions

ecommerce shipping best practices

17 SECRET eCommerce Shipping Best Practices for Boosting Revenue

21 Ecommerce Shopping Cart Practises to Follow in 2024

21 BEST eCommerce Shopping Cart Practices to Follow in 2024

How to measure & improve customer service ROI in Business? [Step-by-step Guide]

Measuring & Improving Customer Service ROI: A Guide

Influencer Marketing for Ecommerce

Influencer Marketing for Ecommerce: The Ultimate Guide for 2024

customer service phrases for growth

12 Customer Service Phrases to Strengthen Client Relationships

11 Best Chatbot for Shopify in 2024 [Features + Pricing + Pros and Cons]

Top 9 Chatbots for Shopify 2024: Features, Pricing, Pros & Cons

Upsell in ecommerce business concept explained through roman culture.

How to Upsell in Ecommerce [ 7 Best Practices to Follow ]

Know About Average Response Time [ Calculation + Ways to Reduce It]

What is Average Response Time [ Calculation + Ways to Reduce It]

Learn about ticket deflection and discover strategies for achieving it.

What Is Ticket Deflection and How to Achieve It?

Chatbot ROI Calculator

Chatbot ROI Calculator: How to Measure Success in 2024

Utilizing ChatGPT for customer service, explore 12 essential applications for 2020.

Using ChatGPT for Customer Service: 12 Essential Applications for 2024

Top ATS - Best Applicant Tracking Systems | expert reviews & features.

Best Applicant Tracking Systems (ATS) 2024: Expert Reviews & Features

Discover the top 10 Shopify live chat apps to watch for in 2020.

10 Best Shopify Live Chat Apps to Look Forward in 2024 [Pros + Cons]

Basics of IT Operations Management (ITOM) explained

Basics of IT Operations Management (ITOM)

Discover the definitions, benefits, and examples of enterprise search for 2020.

Enterprise Search Explained: Definitions, Benefits & Examples for 2024

A picture of a group of people in front of a building, showcasing Best Practices in customer communication.

Customer Communication Guide: Examples & Best Practices

Do you know these 5 smart ways to tackle the Ecommerce industry?

A Guide on Ecommerce Inventory Management [ 5 Ways to Manage It ]

People first learn to get the best customer service with comprehensive access.

Customer Service Operations: A Comprehensive Expert Guide

ai transforming business operations

How AI Workflow Automation Is Changing Businesses?

A group of people standing in front of a building with the words tell me about cryptp and a the ultimate guide, powered by ChatGPT for SaaS.

ChatGPT for SaaS : The Ultimate Guide to Using Generative AI

7 Best Practices for E-commerce Email Marketing

A group of people at a table analyzing customer service metrics.

Top 15 Customer Service Metrics and KPIs for Better Customer Service

What is Proactive Customer Service?

What Is Proactive Customer Service? [Importance in 2024]

A painting capturing the lively scene of children engaged in play outside a building.

Top Customer Service Tips to Boost Satisfaction in 2024

Customer Service Trends 2024: 15 Essential Insights

Discover the best live chat apps for effective customer support.

Best Live Chat Apps: 9 Amazing Choices for Customer Support

HelpDesk Automation Guide

HelpDesk Automation Guide: [ More Efficient and Cost-Effective ]

Let me guide you on how to write customer service policies.

How To Write Customer Service Policies [Examples + Benefits]

What are ways to prioritize customer service requests effectively?

9 Ways to Prioritize the Customer Service Requests

It's difficult to understand the importance of calculating cwm.

How to Calculate Gross Merchandise Value [Definition + Importance]

outsourcing customer service

Outsourcing Customer Service : Pros, Cons, and Essential Tips

A man in a roman costume is delivering an ecommerce launch checklist to another man.

The Ultimate Ecommerce Launch Checklist for Business Growth

WHAT IS FRESHDESK?

What Is Freshdesk [Features + Pros and Cons]

Utilize return management software for efficient handling of customer refunds in your business.

9 Top Return Management Software for Your Business in 2024

evaluating customer service teams

Evaluating Customer Service Teams [A Guide]

What is WISMO?

What Is WISMO and How to Reduce Requests [7 Best Ways]

A woman and a boy sitting at a table, receiving pre-sales support.

Pre-Sales Support: Definition, Benefits, and Performance Tips

reduce shipping costs

8 Ways to Reduce Shipping Costs Strategically and Boost Your Savings

A captivating image featuring Jesus and a woman, showcasing the spirituality and connection between them.

11 Best BigCommerce Apps to Escalate Ecommerce Business in 2024

We are here to tell you about how you can improve your customers' performance through customer support incentives.

9 Customer Support Incentives for Business Success in 2024

Ecommerce Product Organization

What Is Ecommerce Product Categorisation: Everything You Need to Know

Jesus is addressing a group of people about Freshdesk pricing.

Detailed Freshdesk Pricing [Plans + Billings + Addons ]

An ecommerce painting capturing a niche group of people sitting around a table.

How to Find an Ecommerce Niche in a Few Easy Steps?

A conversational painting depicting a group of people engaged in dialogue.

6 Conversational Customer Service Types in Ecommerce Business

Ways to improve ecommerce customer retention.

How to Improve Ecommerce Customer Retention Rate [6 Best Strategies]