Updated : Feb 14, 2024
13 Mins Read

Best Live Chat Apps: 9 Amazing Choices for Customer Support

Reviewed By :

Drashti bhadesiya
Discover the best live chat apps for effective customer support.

Best Live Chat Apps: 9 Amazing Choices for Customer Support

Customer Support Software That covers all Your Business needs

  • Ai Assist
  • Ai Inbox + Helpdesk
  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
Table of content

Is customer support giving you a headache? Yearning for a solution that will shake things up? You’re in luck!

In this post, we’re sharing nine standout live chat apps that will elevate your customer service game. These apps, designed with features such as voice chats, video calls, and personalized interactions, are geared to provide the help your customers need exactly when they need it.

So, pull up a chair and join us as we unveil the top live chat apps sure to improve your customer support and keep your customers happy and loyal.

Key Takeaways

  1. Introduction to New Solutions: Explore fresh approaches to enhance your customer support experience and reduce pain points.
  2. Nine Live Chat Apps: Discover nine innovative live chat applications designed to transform your customer service.
  3. Diverse Communication Features: These apps offer voice chats, video calls, and personalized interactions to meet customer needs effectively.
  4. Immediate Support Delivery: Designed for instant support, these apps ensure customers get the help they need promptly.
  5. Customer Satisfaction: Utilize these live chat apps to improve customer satisfaction and foster loyalty.
  6. Comprehensive Review: Join us for an in-depth look at the best live chat apps that promise to elevate your customer support services.

What is Live Chat Software?

Live chat software? Oh, it’s a pretty awesome tool for businesses. It’s like having a virtual assistant right on your website or app, ready to chat with customers in real time. What’s great is it’s not just about answering questions – it’s about engaging with people and making them feel valued.

You know when you’re on a website and you have a question, but you don’t want to call or email? Live chat comes to the rescue. You can get your answers right away, without having to juggle a phone call or wait for an email response. It’s like having a personal shopper or concierge on the website.

And guess what? Customers love it. They love the convenience and the instant responses. It’s like having a shop assistant right there with you, helping you out. And for businesses, it’s a win-win. Happy customers mean more leads and keeping those valued clients.

What’s more, if you have an email marketing campaign or a knowledge base, you can integrate it with live chat. This means you can give your customers the information they need when they need it.

The best part? It’s all about real-time communication. No waiting around, just swift, efficient service. Plus, it’s personalized. That’s key to building trust and loyalty.

9 Best Live Chat Apps For Customer Support

Let’s chat about a couple of top-notch apps that are great for customer support, shall we?

1] Desku.io (Live Chat For All Business)

Best live chat apps
Desku. Io

Desku’s Live Chat software offers a streamlined solution for business owners to engage effortlessly with their customers. This tool facilitates real-time communication, enabling instant connection with visitors to address their needs promptly. It is highly customizable, allowing businesses to align the chat experience with their brand identity by adjusting colours, logos, and widget sizes.

Desku’s Live Chat also supports setting business hours to inform customers of availability times, ensuring they know when to expect a response. Additionally, it features online and offline status options, auto-reply functions for immediate customer acknowledgement, and AI-powered chatbots to manage interactions and generate leads efficiently.

This integration of AI and human touch optimizes support efficiency, enhances customer satisfaction, and ultimately helps in capturing leads and streamlining the buying process.

2] LiveChat (Web, Windows, Mac, iOS, Android)

Livechat
Best live chat apps: 9 amazing choices for customer support -

LiveChat is just brilliant, don’t you think? It’s not just me, many people believe it’s one of the finest live chat apps around. It’s super diverse, working on all kinds of platforms like the web, Windows, and Mac, not to mention your handy iOS and Android devices. But why is it so well-loved? Let’s dig into that:

  • It’s instant: Ever had a question and needed an answer like, right now? LiveChat understands that. It offers immediate, smooth communication. It’s like having a help desk in your pocket.
  • It’s got the numbers: With LiveChat, you’re not just chatting. You can track all your customer interactions, see how well you’re doing, and make your decisions based on real, solid data.
  • It’s a joy to use: Who likes complicated? Not me, and I’m guessing not you either. That’s why LiveChat is designed to be simple, so you can focus on giving top-of-the-line customer service.

With its dependable nature, ability to grow with your business, and focus on making customers happy, LiveChat is a great tool for any business wanting to step up its customer support game. It’s not just a tool, it’s a game-changer.

Read More:Top 9 Live Chat Alternatives for Enhanced Customer Support in 2024

3] Tawk.to (Web, Windows, Mac, iOS, Android)

A green page with a crisp message that says i love you.
Tawk. To

If you’re on the lookout for a top-tier live chat app that caters to all your customer service needs, tawk.to is your go-to. It’s brilliant on all fronts, whether you’re working from a Mac or Windows desktop, or even on the go with an iOS or Android device. This app ensures your customer interactions are never compromised, no matter what device you’re using.

Think of it this way, you’re in the middle of your commute, but you don’t have to worry about your customer service lagging. With tawk.to on your mobile device, you can keep the conversation going without any hiccups. But it’s not just about accessibility; it’s also about usability. The interface is a breeze to navigate, and the features are designed to make your customer support experience the best it can be.

Read More:Top 9 Tawk.to Alternatives for Enhanced Customer Support in 2024

4] Re:amaze (Web, iOS, Android)

Reamaze
Reamaze

Hey there! Have you heard about Re:amaze? It’s a fantastic live chat app that’s compatible with web, iOS, and Android devices. It’s designed to simplify the way you interact with your customers, no matter what device they’re using.

Re:amaze is all about making communication easy and efficient. It’s like having a chat with your friends but in a professional setting. The app’s interface is intuitive, so your support agents won’t have any trouble finding their way around.

One of the cool things about Re:amaze is that it has features that allow for integration with different departments and some handy automation tools. These features help make the customer support process smooth and efficient.

In a nutshell, Re:amaze helps you deliver top-tier customer support while ensuring a smooth and consistent experience for your customers across different platforms. So, if you’re looking for a way to improve your customer interactions, you might want to give Re:amaze a go!

5] Zendesk (Web, iOS, Android)

A website comparing the power of customer experiences offered by gorgias and zendesk.
Zendesk

If you’re on the hunt for a top-notch live chat app for customer support, you might want to give Zendesk a look. It’s not just a chat app, but a full-fledged customer support tool. You can use it on the web, iOS, or Android, which is super handy for both your customers and your support team.

One of the cool things about Zendesk is that it lets you transfer chats smoothly, keeping the conversation flowing without any hiccups. It also allows you to create automatic tickets. This feature is a real-time-saver when it comes to resolving customer queries and keeping them organized.

Zendesk is a big hit in the customer support space, with more than 4,500 reviews and a G2 rating of 4.3 out of 5. It’s known for its stellar performance in handling customer queries. So whether you’re on the web, iOS, or Android, Zendesk could be your go-to for top-tier customer service.

Read More:10 Best Zendesk Alternatives for Customer Service in 2024

6] LiveAgent (Web, iOS, Android)

The homepage of an email management software help desk.
Live agent

LiveAgent is a top-notch live chat app available across the web, iOS, and Android. What sets it apart, you ask? Here are a few standout features:

  • Its interface is a breeze to use. Both agents and customers will find this app simple to navigate.
  • Keeping track of customer queries is a snap thanks to LiveAgent’s well-organized ticketing system. It allows you to manage inquiries and monitor their status with ease.
  • LiveAgent also brings a fun element to customer support with its gamification features. These add an interactive and enjoyable touch to the support experience.

And that’s not all. LiveAgent can also integrate with platforms such as Facebook, Slack, and Twitter, which enhances its versatility. So if you’re in the market for a live chat app that’s easy to use, efficient, and engaging, LiveAgent is a solid choice.

7] HubSpot (Web, iOS, Android)

A website comparing zendesk and hubspot for hippopot enterprises.
Hubspot

If you’re on the hunt for a top-notch live chat app for your business, you might want to check out HubSpot. It’s been given a thumbs up by many users, scoring a hefty 4.5 out of 5 on G2, and that’s from over a thousand reviews! Why the love for HubSpot, you ask? Well, it’s got some pretty impressive automation features that make managing customer interactions a breeze.

Plus, if you’re in the business of generating leads (and who isn’t?), HubSpot has got your back.

It’s a good fit for small to mid-sized businesses, offering a basic version for free that includes chatbot setup and options for personalized chats. There are a few downsides to consider though. Some users have pointed out that its service hub could do with a bit more functionality, and you might’ve to twiddle your thumbs a bit while waiting for support requests to be answered. Also, the paid plans could do with a bit more flexibility.

But let’s not lose sight of the big picture. HubSpot is a user-friendly live chat app with solid automation and lead generation features, that make it a worthwhile option for many businesses. So, if you’re in the market for a live chat app, HubSpot is worth looking at.

Read More:Top 11 Budget-Friendly HubSpot CRM Alternatives for 2024

8] Genesys (Web, iOS, Android)

A website offering bespoke solutions with excellent customer support and efficient live chat apps.
Genesys

Genesys is a fantastic live chat app that’s perfect for customer support. It’s accessible on the web, iOS, and Android platforms. Here are three reasons why Genesys shines among its peers:

  • User-friendly interface: Genesys has a neat and straightforward interface. It’s a breeze for customers and support agents to get around and communicate effectively.
  • Advanced features: Genesys is packed with a variety of high-tech features and tools that help improve customer interactions and make support processes smoother. It’s got everything from smart chatbots to smooth omnichannel engagement.
  • Multi-device compatibility: Genesys works great whether you’re on a computer, an iPhone, or an Android device. It provides a consistent and smooth customer support experience, no matter the device you’re using. Its ability to work across platforms allows for efficient customer service delivery.

9] Acquire (Web, iOS, Android)

If you’re on the hunt for a slick live chat app that can give your customer experience a boost, you might want to check out Acquire. It’s loaded with top-tier chatbot capabilities and is all about taking customer engagement and support up a notch. Acquire could be just the thing your business needs to jazz up its customer service.

Let’s talk about three things that make Acquire stand out from the rest:

  • Smooth Integrations: Acquire can effortlessly blend with other platforms. This means businesses can make their customer interactions much more streamlined.
  • Self-service powered by AI: The app uses smart tech to offer self-service options. This means customers can find the answers they need in a flash, without any fuss.
  • Live video support: Acquire isn’t just about text chat. It also offers live video support, giving businesses the chance to make their customer experience more personal and interactive.

How to Choose The Best Live Chat Software?

When it comes to picking out the perfect live chat software for your business, there are a few things to keep in mind. You’ll want to keep your customers’ experience top of mind. Can they easily navigate the live chat? Is the interaction smooth and straightforward? Those are the kinds of questions to ask yourself.

Next, give some thought to how well the software will fit in with what you already have. Can it grow as your business does? Will it work well with your existing systems? And don’t forget about security. You’re dealing with important customer information, so make sure it’s well-protected.

Keeping all of this in mind, you’ll be able to make a smart choice for your business’s live chat software.

1. User Experience

Picking the right live chat software can feel a bit overwhelming, right? But don’t worry, let’s break it down together.

Firstly, you’ll want to look for software that’s easy to set up and integrate with your existing systems. Something that can plug right in and get to work without having to jump through a bunch of hoops.

Next, let’s talk about chat widgets. You want these to be customizable so they blend seamlessly with your website’s look and feel. After all, you want your customers to feel at home when they’re on your site.

And then there’s real-time conversation initiation – a fancy way of saying that your support team should be able to chat with visitors at the moment, offering help when it’s most needed.

Finally, consider how well the software plays with others. Can it easily integrate with your other platforms and tools? This is key for a smooth workflow and making sure you’re getting the most out of your software.

2. Scalability and integration with your existing infrastructure

Shopping for live chat software? Here’s a tip. Think about how well it’ll fit into your existing setup. Can it blend seamlessly with the tools and systems you currently use? And more importantly, can it grow with your business?

You don’t want software that’ll be left behind when your business takes off, right? So, pick one that can keep up with your growth and won’t cause any hiccups or extra costs.

Moreover, you want software that plays nicely with your current infrastructure. Why deal with the hassle of implementation problems when you don’t have to? So, take a good look at the compatibility of the live chat software with your existing system.

Remember, the right choice should be able to adapt to your changing needs and keep up with tech updates. That’s the way to ensure long-term success.

Keep these factors in mind and you’ll find the perfect live chat software. One that not only meets your requirements but also helps you offer top-of-the-line customer support.

3. Data Security

Let’s chat about data security, a crucial element to think about when deciding on the perfect live chat software for your business. Here are some key factors to keep in mind to ensure the safety of your customer’s information:

  • Hunt for live chat software that provides strong data encryption, like end-to-end encryption. This keeps your communication with customers safe and secure.
  • It’s wise to select software that adheres to data protection laws, such as GDPR. This helps protect your customer’s information and guarantees data security.
  • Go for platforms that have secure methods of storing data to avoid any unauthorized access to sensitive information and keep data storage safe.
  • It’s beneficial to prioritize chat tools that have built-in security features, specifically end-to-end encryption. This ensures the protection of chat discussions and keeps communication secure.
  • Pick out software that provides frequent security updates and upholds high standards for data security. This helps protect customer privacy and keeps communication secure.

How do You Add Live Chat Apps To Your Website?

Elevate your website’s functionality and customer service quality by integrating live chat applications. This straightforward enhancement allows for real-time interactions with your customers, ensuring swift responses and support. Live chat apps not only facilitate immediate communication but also come loaded with features like high security, easy setup, team collaboration, and omnichannel support.

With the ability to adjust chat rules and settings, you can customize the chat experience to perfectly match your business needs. Furthermore, seamless integration with existing tools and comprehensive support from the software team ensure a smooth setup process and an enhanced customer experience on your site.

  1. Easy Integration: Embed the provided code into your website for a quick setup.
  2. Instant Communication: Use the chat client software to start real-time conversations with visitors.
  3. Customization: Tailor chat rules and settings according to your business requirements.
  4. Enhanced Customer Service: Offer quick responses and instant support to satisfy customers.
  5. Feature-Rich Software: Enjoy benefits like top-grade security, team collaboration, and omnichannel support.
  6. Versatile Interactions: Chat, video call, navigate customers through your site and gather feedback all in one platform.
  7. Smooth Integration: Effortlessly combine live chat software with your current toolkit for seamless operation.
  8. Support and Guides: Access step-by-step setup guides and reach out to the support team for any assistance.
  9. Boost in Service Quality: Improve your website visitors’ experience and elevate customer service by adding live chat apps.

Conclusion: Choosing The Best Live Chat Apps For Business

Desku is an all-in-one AI-Helpdesk Customer Support Software that helps business owners build strong engagement between customers and the company. The Live Chat feature of Desku helps to connect with your customers in real-time and not only that but always helps to connect with your customers and solve common and repeated queries on the go.

Live Chat is one of the go-to features of Desku as a helpdesk customer support platform that will help to elaborate to dive into customers’ queries in no time as it can also equip with automated answers to customers that did not need your support agent’s online presence.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

Rightly Planned For Customer Service Needs

It’s a fact! Desku is way ahead in terms of offerings and value.

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