Give AI superpowers to your support teams

Introducing Desku Sidekick: Your Next-Gen AI Assistant for Support Teams. Leveraging the power of GPT-4, it analyzes past interactions to provide your agents with reliable and precise answer suggestions.

Trusted by 1000+ Support Agents and 350+ Businesses

See what Desku’s Ai Sidekick can do

Improve Team Response Time with Real-time Suggestions

Desku’s AI Assist, fueled by ChatGPT and advanced generative AI, empowers your agents to address customer concerns swiftly. Utilizing precise, real-time suggestions, agents can efficiently handle incoming queries for faster issue resolution.

Connect Your Site & Deploy AI Trained Chatbot

AI-Powered Solutions for Ticket Resolution

Use Ticket AI Assist to give agents precise advice and training. This is based on related knowledge articles, past tickets, resolution guides, and optimal next steps. This all happens in an easy-to-use widget within ticketing platforms like Salesforce and Zendesk.

Real-Time Agent Support with AI Assistance

Enhance customer interactions with our Conversational AI Assist, which analyzes real-time conversation metrics such as mood, context, and urgency to provide instant, relevant recommendations during live chats.

Auto Ticket Classification and Analytics

Automatically send tickets to the right agent by categorizing them based on type, underlying issue, and urgency level. This streamlines support and accelerates issue resolution.

Semantic Search Using Advanced Language Models

Conduct real-time, precise searches in your enterprise knowledge base using advanced language models, ensuring relevant and accurate search results every time.

Auto-Resolve Customer Support Tickets

Resolve customer issues across various channels automatically, based on confidence levels. This eliminates the need for agent intervention and enhances efficiency.

Continuous Learning in AI for Customer Service

Refine the accuracy of predictions and suggestions by continuously learning from past conversations, user activities, ticket history, knowledge base content, and agent feedback.