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Give AI superpowers to your support teams

Introducing Desku Sidekick: Your Next-Gen AI Assistant for Support Teams. Leveraging the power of GPT-4, it analyzes past interactions to provide your agents with reliable and precise answer suggestions.
  • Trained on your data
  • Works out of the box
  • Activate in a day
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See what Desku’s Ai Sidekick can do

Sidekick reply

Sidekick to Craft Your Replies

Drawing from historical conversations and FAQs, Sidekick predicts and generates the most effective replies for you

Coming Soon
Sidekick hint

Hint for Sidekick

Just offer a brief hint, and let the AI generate a context-aware reply for you. ideal for conveying decisions or providing context

Coming Soon
Summarize

Quick Summarize

Ask the AI to give you a brief summary of the conversation, so you don't have to go through the entire thread

Google translate

Real-Time Auto-translation

Enable the AI to automatically translate messages between agents and customers on the fly. Experience seamless two-way communication in multiple languages

Improve Team Response Time with Real-time Suggestions

Desku’s AI Assist, fueled by ChatGPT and advanced generative AI, empowers your agents to address customer concerns swiftly. Utilizing precise, real-time suggestions, agents can efficiently handle incoming queries for faster issue resolution.
An ai assistant for support team.
Reduce cost

Reduce Support Costs

Save Money and Time by Using Automation to Handle Common Support Tickets, Drawing on Solutions from Previously Resolved Issues for Quick and Effective Responses.

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Optimize Agent Performance

Automate your operations for better performance by using automated ticket classification and routing.

A yellow circle with an ai assistant for support team.

Reduce Resolution Times

Use helpful hints based on the situation, what the customer wants, and how they feel to speed up support.

Connect Your Site & Deploy AI Trained Chatbot

An image of a green screen with ai for support capabilities.
01

Reduce Support Costs

Save Money and Time by Using Automation to Handle Common Support Tickets, Drawing on Solutions from Previously Resolved Issues for Quick and Effective Responses.

02

AI Training

Allow 4-6 hours for AI Sidekick to self-train on the linked data.

An image of a green screen with ai for support capabilities.
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03

Ready to Assist

AI Sidekick is now prepared to support your agents.

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AI-Powered Solutions for Ticket Resolution

Use Ticket AI Assist to give agents precise advice and training. This is based on related knowledge articles, past tickets, resolution guides, and optimal next steps. This all happens in an easy-to-use widget within ticketing platforms like Salesforce and Zendesk.
A screenshot of a form with a red button and an ai assistant for support team.
A conversation between two people on a mobile phone utilizing ai for support.

Real-Time Agent Support with AI Assistance

Enhance customer interactions with our Conversational AI Assist, which analyzes real-time conversation metrics such as mood, context, and urgency to provide instant, relevant recommendations during live chats.

Auto Ticket Classification and Analytics

Automatically send tickets to the right agent by categorizing them based on type, underlying issue, and urgency level. This streamlines support and accelerates issue resolution.
A mobile phone with an ai assistant for the support team.

Semantic Search Using Advanced Language Models

Conduct real-time, precise searches in your enterprise knowledge base using advanced language models, ensuring relevant and accurate search results every time.
An ai assistant for a support team.
A diagram of a ticket and a ticket with a blue background, showcasing the implementation of ai for support.

Auto-Resolve Customer Support Tickets

Resolve customer issues across various channels automatically, based on confidence levels. This eliminates the need for agent intervention and enhances efficiency.

Continuous Learning in AI for Customer Service

Refine the accuracy of predictions and suggestions by continuously learning from past conversations, user activities, ticket history, knowledge base content, and agent feedback.
A diagram displaying the various stages of a customer's journey with the assistance of an ai for support team.
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