Run Ecommerce over whatsapp chatbots
Helpdesk Built for Shopify Stores
Connect WooCommerce store with Desku
Escalate Growth with Ecwid Integration
Get yourself a powerful centralized helpdesk that enables your agents to extend a phenomenal shopping experience on Facebook, Instagram, Twitter, and much more.
“Desku has so much integration between Shopify, Instagram, and Facebook. The Facebook ad commenting has been very interesting. People have been converting right there, thanks to a simple social interaction.”
A social support workflow exclusively made to help your agents
With Desku’s integration into your social media apps, your agent can directly answer questions from any social media account without asking for login credentials from your social media manager every time.
With tools that help you view your customer’s message history across all social media channels like Facebook, Instagram, and Twitter, you can personalize messages to make your customers feel special.
Impactful actions like refunding an order can be done through your helpdesk itself when you connect your Shopify, BigCommerce, or Magento store with Desku. Don’t just respond on social but empower your agents to provide end-to-end solutions to your customers over social media itself.
Desku creates a ticket whenever someone posts on your wall, sends you a personal message, or comments on both, paid and organic posts.
Desku creates a ticket whenever someone comments on your posts, mentions your Instagram handle in a story, posts or sends you a direct message.
Our helpdesk creates a ticket whenever your tweet someone sends you a private message, or when your brand gets mentioned in a tweet.
Assign your agents social tickets automatically or based on certain criteria set by you. Our automation tools can help you speed up query resolution over social media.
No more repetition of commonly written messages like "Thank you for shopping with us!" Speed up replies with matching brand guidelines using our macros.
Keep your multi-channel customer message history in one place to be easily seen while conversing with them on different platforms. Your agents can reply to your customers in the best possible way.
How we help our customers deliver exeptional support on social channels
How DSG decreases their response time by 50% and drive sales using Desku Chat
How ActionVFX Reduces Their Response Time and Resolution Time by 35%