Desku provides a complete Shopify customer support process in an integrated and simple format.
Desku helps you view your customer’s order history when a ticket is generated. This helps in faster resolution without any need for copy pasting or switching between tabs.
With Desku, you can provide a personalized customer experience using the information like name, shipping address and much more, which will be already present.
It can't get simpler than this! Update shipping addresses, order value, and even issue a partial refund from the Desku helpdesk itself without shuffling between multiple tabs.
With Desku, you can automate up to 22% of your common tasks ranging from sending out updates for most common questions to looking up for most recent orders, etc.
Convert visitors into customers by providing seamless conversation flow through live chat options. Use our sharply optimized agent interface to engage in conversations quickly and automatically.
Organize all your customer communication in one place by using our ticketing system. You can assign tickets to different service agents for faster resolution of queries.
Integrate your social media accounts to respond to messages, comments, and enquiries from one place. Give your customers the best service experience!
Create templates for frequently asked questions. Use custom data variables to frame the most apt answer and save it as a macro to be reused automatically.
Create highly personalised response to common queries like “where is my order” by making it quickly and automating it upto 22% of the support tickets using Desku.
Detect customer intent like a refund, exchange, shipping, etc. using inbuilt analytical tools of Desku. This helps you set up automatic replies or generate a ticket.
Our all-in-one helpdesk can track support agent metrics like ticket volume, response time, and resolution time. Use these statistics to streamline your revenue strategies.
Desku lets you connect all your Shopify stores to it. This way you can integrate all tickets from your stores in a single place for easy accessibility. It aslo makes dispute resolution process faster.
Helpdesk software for Woocommerce stores is a customer support tool designed to manage and resolve customer inquiries efficiently.
Benefits of Helpdesk software for Woocommerce stores include improved customer satisfaction, streamlined support processes, centralized communication, and enhanced productivity.
Top recommended Helpdesk software options for Woocommerce stores include Zendesk, Freshdesk, Help Scout, and Gorgias.
Helpdesk software is generally easy to set up and integrate with Woocommerce stores, with user-friendly interfaces and plugins available for seamless integration.
Helpdesk software improves customer service for Woocommerce stores by providing a unified platform for managing customer inquiries, enabling timely responses, and ensuring consistent support across various channels.