Shopify Inbox

The Helpdesk Built for Shopify Merchants

Automate basic queries, display customer profiles, manage orders, and drive sales without switching tabs

Helpdesk for shopify
Desku g2 high performer
Desku g2 spring high performer
Desku software advice front runner
Helpdesk category leader desku

Used Daily by 300+ Online Stores

Cloud rate
Trustpilot rate

Every Agent Replies Like Your Best Agent

Desku’s AI ensures consistent and personalized replies for each inquiry. Every agent is the perfect agent

Use Shopify Data to Provide Amazing Customer Experiences

Stop asking for information you already have

Desku connects with your Shopify data to pull in customer profiles, orders, and histories, so your agents have everything at their fingertips. No more redundant questions


Personalize Customer Messages (Even Automated Ones)

Automate replies that are personalized for each customer. Desku uses your Shopify data to make every interaction feel unique and tailored

Manage Shopify Orders Directly from Your Helpdesk

View, manage, and edit Shopify orders within Desku. No more switching between platforms. Everything you need is in one place

“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”

Customer Service Specialist
Automate common taks

Automate Your Most Common Tasks

From ticket tagging to sending tracking numbers, Desku automates your routine tasks, saving your team hours each day. Focus on what really matters

“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”

Henry hoe
Customer Service Specialist

Use AI to Empower Your Team

Desku’s AI tools analyze tickets, help with responses, and even suggest the best next steps. Your team becomes more efficient and effective

“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”

Henry hoe
Customer Service Specialist
Use ai empower

Upgrade Support for Your Shopify Store and Turn It into a Profit Center

Live chat

Engage with visitors in real-time through live chat to boost your conversion rate. Trigger chat campaigns automatically based on URLs to keep conversations going smoothly.

Ticketing system

Centralize all your customer communications in one place. Connect social media accounts, support emails, and phone numbers to manage all tickets without leaving your helpdesk.

Social media posts and ads

Never miss a sales opportunity on social media. Integrate Facebook, Messenger, and Instagram accounts to respond to comments and ads in one place.


Create template answers for common questions to speed up responses. Use custom data variables and save them as macros for automatic reuse.

Auto responder

Set rules for common queries like "Where is my order?" Automate up to 20% of support tickets with personalized responses by combining rules and macros.

Intent and sentiment detection

Desku uses machine learning to detect customer intents like shipping, refund, and exchanges. Set up automatic replies or route tickets with tags for better management.

Support and revenue statistics

Track agent metrics like ticket volume, response time, and resolution time. Optimize your support strategy with detailed stats on pre-sale tickets, conversions, and total sales.

Multi-store connection

Connect all your Shopify stores to centralize tickets from all your businesses in one place, saving you time and enhancing efficiency.

Frequently Asked Questions

The best helpdesk software for Shopify include Desku, Zendesk, Gorigas, Freshdesk, Reamaze, Richpanel, UVDesk, and Tidio. These apps offer features such as automated responses, integration with the ticketing system, live chat, and a centralized messages platform for your Shopify customers.
When choosing a Shopify helpdesk app, look for features such as multiple communication channels, proactive live chat, no-code chatbot builder, Shopify integration, AI and automation, and self-service options. These features will help you manage customer queries efficiently and provide better customer support.
To choose the right customer support app for your Shopify store, follow these steps: check reviews, go for an app trial, take a demo with the app you like, and compare pricing. This will help you find the best app that fits your business needs.

Shopify helpdesk apps are necessary to maintain healthy conversations with customers or leads. They help you manage customer queries, track order status, and provide quick replies to tickets from your Shopify store.

Yes, most helpdesk apps for Shopify offer integration with other Shopify apps. This allows you to manage all your customer communication and support tasks from one place.
To configure your Shopify helpdesk app, log in to your Shopify store's admin panel and follow the integration steps provided by the app. This will help you set up the app and start managing customer queries.
Using a helpdesk app for Shopify can help you streamline customer service, reduce workload, and improve customer satisfaction. It also allows you to manage multiple communication channels and automate repetitive tasks.
Yes, most helpdesk apps for Shopify offer customization options. You can customize the look and feel of the app to match your brand, create custom forms, and manage FAQs and knowledgebase articles.
To manage customer queries using a helpdesk app for Shopify, create a ticket for each query and assign it to a support agent. The agent can then respond to the query and resolve the issue. The app also allows you to track the history of each ticket and provide updates to the customer.
Yes, there are free helpdesk apps for Shopify, such as Desku and Shopify Inbox. These apps offer basic features and are suitable for small businesses or those on a budget.