10 Best Shopify Live Chat Apps to Look Forward in 2024 [Pros + Cons]

Updated : Apr 24, 2024
19 Mins Read
Discover the top 10 Shopify live chat apps to watch for in 2020.

10 Best Shopify Live Chat Apps to Look Forward in 2024 [Pros + Cons]

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If you’re searching for that perfect tool to give your customer service a facelift and push your online business to greater heights in 2024, well, you’re in the right spot! We’re about to take a deep dive into the 10 Shopify Live Chat Apps for Shopify.

We’ll break down the good, the bad, and the in-between to help you figure out what works best for your unique business needs.

We’ll be talking about the features you might want to keep an eye out for, and the kind of benefits these apps can bring your way. However, don’t forget that it’s all about the nitty-gritty details, so stick around as we delve into this exciting topic.

Key Takeaways

Are you on a hunt for that one ideal tool to spruce up your customer service and propel your digital business forward in 2024? You’ve landed in the right place! We’re going to explore the top ten live chat apps for Shopify.

We’ll dissect their pros, cons, and everything in between, to help you find a perfect fit for your specific business needs.

We’ll discuss some key features to watch out for and how these apps can benefit your business. But remember, the devil is in the details, so stay tuned as we get into the thick of this exciting subject.

What is Shopify Live Chat?

You know, Shopify Live Chat is like a secret weapon for your online store. It’s like having a customer service rep right there, chatting with your customers in real-time, answering their questions, and helping them with their purchases. And the best part? You can make it look and feel just like your brand, giving your customers a seamless shopping experience.

But that’s not all. This nifty little feature also collects chat data. Think of it like a peek into your customers’ minds, helping you understand them better. The more you understand, the better you can serve them, and the happier they’ll be. And happy customers mean a successful online store, right?

And guess what? Shopify Live Chat isn’t just for your Shopify store. You can sync it up with Facebook Messenger, WhatsApp, and more. It’s like expanding your store into the social media world, meeting your customers where they are.

What is Shopify Live Chat used for?

If you’re in the e-commerce game, you’ll know how crucial good customer service is. And that’s where Shopify Live Chat comes in. This nifty little app lets you chat directly with your customers right on your website, making it an essential part of your customer service toolkit.

But it’s not just a tool for answering questions about your products. It’s much more than that. Shopify Live Chat lets you offer tech support, help with tracking orders, and even support your sales team. It’s all about improving your customers’ experience and satisfaction, which are key to a successful online business.

And don’t forget, Shopify Live Chat is more than just a customer service tool. It’s a tool for growing your business. It can help boost your conversion rates and keep your customers coming back for more. By providing instant responses, it keeps your customers engaged, reducing the chance they’ll abandon their shopping carts. Plus, it’s a great way to get to know your customers, spot any issues, and find quick solutions.

10 Shopify Live Chat Apps to Look Forward in 2024

As we look ahead to 2024, it’s a smart move to stay updated on Shopify Live Chat Apps that will reshape the way we interact with customers.

Keep an eye out for trailblazers such as Desku.io, Zendesk, Chatra, Tidio, and Gorgias. These apps are ahead of the game with their powerful features and smooth integration abilities.

Being familiar with what these apps can do now could give you a leg up when planning your customer engagement strategy in the future.

1 Desku.io

The homepage of a website featuring a picture of a man and a woman, designed to engage users easily.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

If you’re an online shop owner, you might want to pay attention to Desku.io. It’s a new live chat app on the horizon set to make a big splash in 2024.

What’s so great about it? Well, Desku has a Shopify app that ties in with all sorts of communication channels to make customer support a breeze. Plus, it’s got one of the most intuitive interfaces around for real-time communication.

But that’s not all. Desku.io is also set to be one of the top live chat apps on Shopify, thanks to its powerful analytics. It lets you track and manage customer inquiries like a pro. And with its customizable chat widgets and central message management, it’s a top contender in the live chat app lineup.

Whether you’re just starting out or you’re a seasoned merchant, Desku.io could be the perfect solution for your live chat needs. It’s got all the innovative features you need to take your customer service to the next level.

Desku App On Shopify Appstore

A screen shot of the zoobook website showcasing shopify live chat apps.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Zendesk is a standout in the world of Shopify live chat apps. It’s designed to be customizable to suit various industries, making it a top choice for Shopify.

What makes Zendesk special? It’s their features like pre-chat forms and CSAT surveys, which help you measure how customers are interacting with your Shopify store. You can even get sneak peeks at your website visitors’ journey, giving you useful insights into how they engage with your store.

Now, it’s worth being honest here. Some folks have found it a bit tricky to get the hang of Zendesk. But once you do, its versatility and comprehensive features make it a strong competitor among Shopify live chat apps we’re excited about for 2024.

Keep in mind, Zendesk is quite expensive and finding the right tool can really step up your customer support game.

Read More: Zendesk Vs Desku

3 Chatra

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10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Chatra is one rock-solid choice for any small business owner looking for a multi-channel messaging solution. It’s a top-rated live chat app for Shopify, and it’s easy to see why. You can effortlessly bundle up all your messages from your website, social media, and email, making it super convenient. Plus, it’s great for team collaboration. With Chatra, a whole group of agents can hop into a conversation at the same time.

One of the major perks of this live chat app is its ability to keep tabs on your visitors’ activities on your Shopify website. It’s like having an extra set of eyes on your site! But that’s not all. Chatra also has automated messages that pop up and greet visitors the moment they land on your site. Pretty cool, right?

4 Tidio

A website with a blue background showcasing a business card image.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

If you’re on the hunt for a reliable live chat app for your Shopify store, Tidio should definitely be on your radar. This chat app stands out from the crowd with its unique set of features and its commitment to providing personalized customer support.

Think about it: Tidio allows you to send customized messages and special discounts to your regular customers. This small gesture can make your customers feel valued and welcomed when they visit your online store. Plus, with Tidio, your customers have access to round-the-clock support, thanks to their automated chatbots.

However, it’s not all sunshine and roses. Integrating Tidio with Shopify can be a bit of a hassle as it often requires several clicks for simple tasks. Also, if your customer service agents are juggling multiple queries, they might find it frustrating to switch between different tabs.

On the bright side, Tidio’s chatbots aren’t just for answering queries. They can also gather valuable customer information in real time and even help boost sales. This feature definitely adds a little extra sparkle to the shopping experience on your site.

5 Gorgias

A screenshot of a website with a blue and black background featuring shopify live chat apps.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

As we move forward into 2024, let’s talk about Gorgias. It’s becoming quite popular, and there’s good reason for that. It’s a live chat app for Shopify and it’s packed with impressive features, smoothly works with other systems, and it automates tasks efficiently. It’s definitely one of the top live chat apps for Shopify that can make your customer support ticketing process way easier.

Gorgias comes with some pretty cool tools that help manage customer interactions much smoother. That’s why so many e-commerce platforms are starting to use it. But here’s the thing – you might need a bit of time and training to really get to grips with it. It’s worth it though, because once you’ve got the hang of it, you’ll find it really helps provide personalized assistance. It gives you all the info you need about the customer’s context and order details.

And let me tell you about their analytics – they’re solid. It’s great for keeping an eye on how your customer service agents are doing and how happy your customers are. So, yeah, Gorgias is definitely an app to think about for the future.

6 Tawk. to

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10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Tawk.to is a great live chat application you might want to consider for your Shopify store. What’s awesome about it? Well, it can handle more than 45 languages – perfect if you’re catering to customers worldwide.

But that’s not all. Tawk.to is also mobile-friendly. It has apps that are compatible with both iOS and Android devices. Plus, it lets you have as many agents as you want on one account. That means you can have a whole team ready to chat with your customers!

The app also has a solid ticketing system in place, making it easier for you to manage customer inquiries.

However, there are a few shortcomings you should be aware of. These include limited reporting features and some lag in offline messages and email notifications.

Despite these, Tawk.to remains a strong contender among live chat apps for Shopify.

7 Jivo Chat

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10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Are you on the hunt for a Shopify live chat app that smoothly blends your website’s live chat with all your social media messengers? You might just find your match in Jivo Chat.

It’s all about giving that personal touch and making interactions feel more human by bringing all your social media conversations into one place. Plus, it comes with some pretty neat features like storing customer details and analyzing where your leads are coming from.

Just a heads up though, a few folks have mentioned encountering software hiccups and bumps in the road when dealing with customer support. That being said, this app does offer a way to check how your agents are doing by keeping a record of their chats, so it’s definitely got potential in the Shopify chat app space.

If you’re in need of a well-rounded live chat for Shopify, why not give Jivo Chat a whirl?

8 Re: amaze

The homepage of a website with social media icons and shopify live chat apps.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Looking ahead to 2024, have you considered how you might improve your customer interactions on your Shopify store? Re:amaze could be just the tool for you. It’s a fantastic app that provides real-time chat features, automated chatbots, and in-depth chat analytics. These features can really help drive your sales and increase customer satisfaction.

Let’s talk about some of the good and not-so-good aspects of Re:amaze, which is considered one of the top Shopify live chat apps.

On the plus side, it provides instant customer support and technical help, which can really make a difference in customer satisfaction and loyalty. Another great thing about Re:amaze is that it allows you to connect with third-party platforms like Facebook Messenger and WhatsApp. And, you can also tailor the chat widget’s look to match your brand’s style.

On the downside, since Re:amaze is a Shopify-specific app, it mightn’t be as flexible if you’re working across multiple platforms. Another potential drawback is that it only supports one-to-one conversations, which mightn’t be the most efficient for larger stores.

9 Formilla

The website homepage features a white background with black text.
10 best shopify live chat apps to look forward in 2024 [pros + cons] -

So, you’ve heard about Re:amaze and what it can do. But have you considered Formilla? It’s another Shopify live chat app that’s been making waves.

Now, what makes Formilla stand out from the crowd? Well, it’s all in the mix. They’ve got widgets you can tailor to your needs, top-tier analytics, and the ability to work with other platforms. This means you can chat with your customers in real time, giving them the support they need when they need it. Plus, you can use the analytics to keep an eye on how well you’re doing and make improvements as needed.

One of Formilla’s standout features is its proactive approach to customer support. They’re all about getting in there and engaging with customers, creating a shopping experience that feels more like a personal interaction than a transaction. And with integration with Facebook Messenger and WhatsApp, it’s never been easier for your customers to reach out to you.

10 Richpanel

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10 best shopify live chat apps to look forward in 2024 [pros + cons] -

Looking ahead to 2024, let’s chat about Richpanel. It’s not just another Shopify live chat app – it’s a game-changer for your customer support. What makes it so special, you ask? It’s all about its ability to let you tailor your knowledge base and its easy-to-use backend.

Thinking about Richpanel’s pros and cons? We’ve got you:

  • A knowledge base that you can adjust to your heart’s content: This means your customers can find answers on their own.
  • A customer profile like Amazon: This makes the process of changing orders, cancelling them or getting refunds as smooth as can be.
  • A CSAT survey: Perfect for collecting customer feedback when you need it most.
  • A backend that’s super easy to use: You’ll have all the customer context you need to improve response times.
  • It’s missing a chatbot feature: This keeps things personal but might make scaling up a bit harder.

Overview of the features to look forward to in Shopify Live Chat

When you start checking out live chat apps for Shopify, there are some cool features you can expect.

Think of chatbots that learn on the job, support across multiple channels, tasks that take care of themselves, and the ability to pull up reports and analyze data.

Plus, setting these apps up is a breeze.

Knowing what these features can do will help you pick out the live chat tool that’s a perfect fit for your Shopify store.

1 AI-Powered Chatbots

In the world of Shopify Live Chat, think of chatbots as your friendly customer service reps who just happen to be powered by artificial intelligence. They’re like the ultimate multitaskers, ready to lend a hand in improving your customer service and the overall user interactions.

Here’s a sneak peek into what these hi-tech helpers can do:

  • Imagine someone who understands and answers customer questions on the spot, that’s what these chatbots do, thanks to their ability to process and interpret human language.
  • They’re like your own personal shoppers, suggesting products that align with a customer’s tastes and habits.
  • Picture a smooth sailing checkout process, with chatbots guiding customers through order placement.
  • They’re always ready to chat, providing real-time conversations or responding to messages when it’s convenient for the customer.
  • Plus, they’re team players, working harmoniously with other Shopify apps to keep things running smoothly.

2 Omnichannel Support

Sure, chatbots powered by AI can really change the game in customer service. The ideal live chat app for Shopify should perfectly integrate into your system, allowing you to connect with your customers from different platforms such as your website, email, social media, and various messaging apps.

This means you can have a complete view of your customer interactions, making your processes more streamlined. Plus, it gives your customers a top-quality experience as they get consistent, tailored support no matter where they reach out from.

The Shopify community is already on board with this idea, seeing the value it brings. So, when you’re weighing up your live chat app options, make sure it offers this crucial omnichannel support feature.

3 Automation

AI Automation can really make a difference when it comes to improving your Shopify Live Chat experience. It’s like having a toolkit full of features that streamline how you interact with customers and boost the efficiency of your service.

Imagine having a chatbot as part of your Shopify inbox. This virtual assistant can provide round-the-clock support, respond to routine questions, and guide shoppers, all without needing a human to step in.

Here’s a glimpse at what automation can do for you:

  • It can provide self-help features that can show how things work and respond to frequently asked questions.
  • It uses smart triggers that can engage customers proactively during their shopping journey.
  • It includes a queuing system that ensures conversations are directed to the right agent or department.
  • It features canned responses, which are pre-written messages for common questions.
  • It provides performance metrics that allow you to evaluate the efficiency of your chat and assess customer feedback.

4 Reporting and analytics

You have automation on your side, but are you really aware of the effects of all these interactions? That’s when reporting and analytics step in. They provide you a deeper look into how your customers are interacting and how well your agents are doing their job.

Got the right live chat software for your Shopify? You can keep an eye on important things like how quickly responses are made, how happy your customers are, and how many conversations are happening. Live chat apps help you spot trends and patterns, making it possible for you to make decisions based on hard data, aimed at improving customer support.

What’s more, a top-tier live chat tool can also give you a peek into what your customers like, what they don’t like, and what problems they’re facing. In simple words, reporting and analytics arm you with the ability to fine-tune your live chat performance and make the customer experience even better.

5 Easy setup

Installing a Shopify Live Chat on your store is as simple as pie. You don’t need to be a tech wizard to do it. Whether you’re going for a free live chat app or one that comes with a price tag, the simplicity of the setup is a massive plus point for your store.

Let’s walk through some things that make the installation so smooth:

  • You can quickly link it up with your Shopify store
  • The interface is so easy to use, you can set it up and customize it without a fuss
  • You can also set up proactive chat engagement to interact better with your customers
  • There’s a feature for setting up automated responses, which makes your customer service more efficient
  • You can even manage how your chat widget looks and where it’s placed on your website for the best visibility.

What are the benefits of Shopify Live Chat?

Incorporating Shopify Live Chat into your online store can serve you well. Think of it as a handy tool that not only boosts sales and keeps customers coming back, but also gives your team some much-needed breathing space.

It’s like having a friendly shop assistant who’s always there, providing a custom-tailored shopping experience.

With Shopify Live Chat, you’ll see customer happiness go up, more interaction on your site, and your customer service running smoothly and efficiently.

1 Better conversion and customer retention

You know what’s cool about having a live chat feature on your Shopify store? It opens up this whole new level of interaction with your customers. Think about it. You get to chat with them in real time, answer their questions, help them out, and make them feel special. This will improve customer satisfaction and customer retention upto 40% and reduce marketing budget because of better conversion rate.

So, why should you consider using these apps? Well, here are a few good reasons:

  • Personal touch: You get to have custom conversations with your customers. This way, they feel valued, which can lead to them sticking around.
  • Instant help: If a customer has a question or a problem, you can solve it right away. This can help avoid any potential frustrations.
  • Starting the conversation: You can start chatting with a customer to help them out before they decide to leave your store. This can help you keep more potential sales.
  • Better customer service: This feature can free up some time for your customer service team. This means they can handle more issues effectively.
  • More sales: If your customers are happier and stick around, the chances are they’ll buy more.

2 Freehand for Agent time

Alright, let’s chat about how live chat apps can add some serious value to your Shopify store. You see, these tools can be a game-changer for your customer support team. Instead of being tied up with one customer at a time, they can juggle multiple chats at once. This means less time your customers spend twiddling their thumbs waiting for help, and more time getting the assistance they need.

Not only does this make your team more efficient, it also makes your customers happier. They get to enjoy speedy, customized help when they need it. What’s more, free live chat software can even help your team keep tabs on who’s visiting your site in real time. This opens the door for your team to reach out, start a conversation, and maybe even boost your sales.

3 Personalised customer experience

Think about it this way: personalising your customer’s shopping experience with Shopify live chat is like adding a cherry on top of their shopping journey. It makes everything better! It’s not just about making your customers happy and loyal, it’s also about creating an environment of trust and transparency. Plus, it gives you an opportunity to create a bond with your customers that sets you apart from the rest.

What makes a Shopify live chat app great? Here are some cool features you should look out for:

  • Chat in real-time: Talk to your customers as soon as they’ve questions, it’s a sure-fire way to make them happy.
  • Tailor-made responses: Make your customers feel special by tailoring your responses based on their previous interactions and likes.
  • Always open: Be there for your customers no matter what time it is, because who knows when they might need you?
  • Ready-made answers: Save time by having answers ready for frequently asked questions.
  • Be proactive: Don’t wait for your customers to ask a question, reach out to them first. It’s a great way to keep them from leaving their carts behind.

4 Better customer satisfaction and engagement rates

Shopify Live Chat is a great tool to add to your online store for a multitude of reasons. It can genuinely make your customers happier and more engaged with your business. How does it work? Well, it provides real-time support that’s tailored to each individual customer. It’s not just a case of answering queries quickly, but also offering personalized help that enhances the overall shopping experience. This immediate interaction really makes a difference to customers, and it can help build long-lasting relationships.

And there’s more! Higher engagement rates are another big plus. A live chat app actively connects with customers, helping them during checkout and suggesting products they might like. This not only helps prevent customers from abandoning their carts but also encourages them to come back for more, increasing your sales. So, it’s a win-win.

Shopify Live Chat apps can make shopping a smoother and more enjoyable experience for your customers, and at the same time, they can help your business grow.

5 Improve customer service efficiency

Shopify Live Chat is a fantastic tool for stepping up your customer service game. It allows you to chat with several customers at once, answering their questions in the moment. And you know what? This can make a huge difference in their shopping experience at your store.

  • Quick replies: Live chat means you can respond to your customers’ questions right away. This can prevent shoppers from leaving your store with items still in their cart.
  • Help on autopilot: You can use chatbots to answer simple questions. This leaves your team free to focus on sorting out more complicated issues.
  • Easy to reach: Customers can talk to you directly from your store. No need for them to jump from one platform or channel to another.
  • Multitasking made easy: With live chat, your team can juggle different customer inquiries at the same time. This can really boost their productivity.
  • Learning from chats: You can use the data from your chats to find out what issues come up most often. This can help you keep improving the service and products you offer.

6 Convienent communication ways for customers

Having a live chat on your Shopify store isn’t just about enhancing your service delivery. It’s also about making things easier for your customers.

You see, customers love the easy, quick communication that live chat apps provide. They can get answers to their questions or address their concerns in real time, right there on your online store. No need to exit and disrupt their shopping spree. This convenience goes a long way in improving their overall shopping experience, and guess what? It can even earn you some loyal customers.

But that’s not all. Live chat apps also allow for proactive engagement. You can reach out to customers before they even think of abandoning their carts. Be it questions about a product or assistance at checkout, you can be there for your customers every step of the way. This personalized shopping experience is what sets you apart from other online stores.

That’s the beauty of having a live chat in the world of ecommerce today.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

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