Updated : Apr 8, 2024
10 Mins Read

Top 9 Chatbots for Shopify 2024: Features, Pricing, Pros & Cons

Reviewed By :

Drashti bhadesiya
11 Best Chatbot for Shopify in 2024 [Features + Pricing + Pros and Cons]

Top 9 Chatbots for Shopify 2024: Features, Pricing, Pros & Cons

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If you’ve got a Shopify store, it’s high time you considered adding a chatbot for shopify. Yes, you heard that right. Chatbots are not just a trend; they’re a new way of doing business.

We’re going to discuss the top 9 chatbots that could totally change how your Shopify store operates in 2024. Each one offers something different, with varying prices and their own sets of strengths and weaknesses.

But which one is the perfect fit for your business? Stick with me, and we’ll figure it out.

What is AI Chatbot?

Sure, you’ve heard about AI chatbot Builders, right? They’re pretty cool, if you ask me. Picture a program – a smart one at that, which can practically chat like humans. It’s not just about giving out pre-programmed responses. No, these chatbots are trained to understand and respond to what users are saying, just like a real person would.

And here’s the best part: these chatbots are pretty much everywhere. They can pop up on different platforms, ready to serve you. Need to know something fast? They got you. Want to place an order? They can handle that too. They take on all sorts of jobs, making them a huge help for companies.

But here’s the thing, AI chatbots aren’t just about doing tasks quickly. They’re all about making the user’s experience better. By providing fast, tailored help, these chatbots make users feel more connected and satisfied, which also makes things more efficient.

How do AI chatbots work?

So, you know about AI chatbots and their impact on businesses. But have you ever wondered about the inner workings of these chatbots? For instance, how does a chatbot on Shopify work? It’s a blend of machine learning and natural language processing that gives it that human touch.

Want to understand better? Here’s the breakdown of how AI chatbots operate:

  • Their brains are basically Large language models (LLMs). These LLMs, trained on a wide range of text data, give them the ability to comprehend and generate human-like language.
  • They get the gist of natural language, not just catchphrases. This makes the chat more natural and less mechanical.
  • They’re like sponges, always learning. With every conversation, they absorb and learn to give improved responses.
  • You’ll find these AI chatbots across different platforms, including Shopify, where they improve customer experience.

In essence, AI chatbots are more than just response generators. They’re a key piece of conversational AI, bringing lively interactions to the table. The best part? They’re always learning and evolving, ensuring they stay beneficial to businesses.

9 Best Chatbots for Shopify in 2024

When it comes to choosing the ideal chatbot for your Shopify store in 2024, there’s a lot to consider.

Some of the big names worth checking out include Desku.io, Chatfuel, Gorgias, Zendesk, and Tidio.

These aren’t just any chatbots – they come with their own unique features and advantages, designed to simplify your customer interactions and give your sales a nice little jumpstart.

1 Desku.io – #1 Chatbot For Shopify

Deku provides customer service software with a chatbot for shopify, offering a seamless way to assist customers.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Desku.io has become a favorite among Shopify chatbots in 2024, and it’s not hard to see why. It comes packed with features that make integration a breeze, and its ability to automate certain workflows without any coding is a big plus for merchants.

So, what exactly does Desku.io bring to the table?

Desku is an all-in-one messaging platform for Shopify that combines helpdesk and live chat functionalities. It offers features such as unified customer communication across various channels, AI-powered messaging, and the ability to market, sell, and support from a single dashboard.

The best part? Desku.io goes beyond just handling support tickets. It’s a tool that helps you analyze these tickets to grow your business. It’s more than just a chatbot – it’s a vital instrument for your Shopify store.

2 Chatfuel

A website screen shot featuring a chat app.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

If you’re hunting for a great chatbot for your Shopify store, let me introduce you to Chatfuel. It’s a popular pick among Shopify chatbots and for good reason. Chatfuel has an AI-driven platform that can give your online store a nice boost. It does this by offering tailored suggestions and a design you can tinker with to suit your business.

One of the best things about Chatfuel is that it’s a no-code platform. That means even if you’re not a tech wizard, you can still create specific workflows. Plus, it provides real-time analytics to help you better understand your business performance and customer preferences.

Another reason to consider Chatfuel? It’s free! So, you’re getting a top-notch chatbot without the hefty price tag. It’s also a secure platform, so your customer data and payment information are in safe hands.

Whether you’re on the lookout for a free chatbot for your Shopify store or thinking about investing in a premium option, Chatfuel is a solid, dependable choice. It gives you the benefits of AI chatbots without the technical headache. Handy, right?

3 Chatway

The homepage of a website with a blue and white design features a chatbot for shopify.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS.

  • Engage store visitors and customers with real-time live chat support inbox.
  • Facilitate easy file sharing within the website chat box for enhanced customer support.
  • Monitor customer service chats in the inbox and assign them to support chat agents.
  • View helpdesk conversation history to understand the context before responding.
  • Customize your live chat widget to reflect your brand’s style, including color, logo, availability, and chat button size.

4 Zendesk

A screenshot of the zoosk website featuring a chatbot for shopify.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Are you on the lookout for a standout Shopify chatbot that provides a mix of automated AI customer service and robust analytics? You should definitely check out Zendesk.

This top-rated chatbot is a breeze to find in the Shopify app store, making the integration process for Shopify users smooth and straightforward. But Zendesk isn’t just a chatbot – it’s an all-around customer service platform aimed at improving the shopping experience for your customers.

It delivers real-time analytics, giving you the insights you need to get to know your customers better and make informed decisions based on data. Zendesk is designed to be easy to use, supports multiple languages, and allows for customization, making it a flexible and effective solution.

Plus, a key focus for Zendesk is ensuring the customer data is secure, which makes it a reliable choice.

5 Tidio

The website screenshot features a blue and black background, showcasing a chatbot for shopify.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

If you’re in the market for a top-tier chatbot app for your Shopify business, you might want to consider Tidio. This app is making waves in the Shopify chatbot arena in 2024. One of the key reasons for this is the way it uses AI to up the ante in the customer experience department.

Incorporating Tidio into your e-commerce game plan can open up a whole new world of benefits:

  • It’s like having a customer service rep on call, any time of the day or night.
  • It adds a personal touch to customer interactions, thanks to its smart AI-powered chatbots.
  • It fits right in with Shopify, making for a user experience that’s as smooth as silk.
  • It gives you the lowdown on real-time stats and insights, which can help shape your marketing strategies.

What’s more, Tidio is a breeze to install and customize, which makes it an attractive option for businesses, big or small. So, if you’re on the hunt for a chatbot app that ticks all the boxes, Tidio could be just what you’ve been searching for.

6 Re: amaze

A screen shot of a website with a mobile app featuring a chatbot for shopify.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Hey there! Let’s talk about Re:amaze, a really handy chatbot you can use on Shopify.

What’s great about it’s how it works together with your online business, providing automatic help for customers and a central spot for all your customer chats.

But what really sets Re:amaze apart is its live analytics, giving you useful data that could help you fine-tune your business tactics.

Safety is a top priority for Re:amaze, so you can be sure your customers’ payment info is secure during transactions. Its thorough reporting on performance is a gem for Shopify store owners, helping you keep an eye on how things are going.

Using Re:amaze can boost your customer happiness while also making your operations more efficient. It’s a great tool to add to your ecommerce arsenal.

7 Gorgias

A screen shot of a website featuring a blue and black background.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Let’s chat about Gorgias now, shall we? It’s another fantastic chatbot for Shopify in 2024. What makes it special? Well, it’s all about focusing on revenue when it comes to customer service. Gorgias is a big deal because it seriously improves the user experience with top-of-the-line customer support and live chat features.

When you put your money into Gorgias, you’re not just getting a chatbot. You’re getting a tool that’s built to boost your sales. Let’s talk about some of its cool features:

  • It can support multiple languages, so you can reach customers all over the world.
  • It gives you real-time analytics and insights, so you can make smarter decisions.
  • It’s easy to use and customize to fit your needs.
  • It integrates smoothly with different platforms, making reporting a breeze.

In a nutshell, Gorgias is one of the best Shopify chatbots out there. It’s all about putting your customers first, and it’s ready to take your eCommerce business to the next level.

8 Formilla

The homepage of a website with a white background and black text now features a chatbot for shopify.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

If you’re on the hunt for a top-of-the-line chatbot in the Shopify landscape in 2024, you really should check out Formilla. It’s not just another ecommerce bot, it’s one of the best in the business, thanks to its easy-to-use interface and smooth integration with Shopify.

Formilla shines when it comes to real-time chats and customer support. It allows you to chat instantly with customers, answer their questions, and suggest products they might like. It’s like having a personal assistant to help generate leads and boost sales. Plus, it’s multilingual, so it’s perfect for businesses with customers all around the world.

One of the things that sets Formilla apart is its real-time analytics. You’ll have access to valuable data that can help you make more informed decisions. And don’t worry about the cost – Formilla has different pricing options to suit all budgets.

Of course, while Formilla is great in many ways, it’s always a good idea to make sure it’s the right fit for your particular business needs. So go ahead, give it a try and see if it works for you!

9 Manifest AI

A screen shot of a website featuring the word "ecommerce" prominently displayed.
Top 9 chatbots for shopify 2024: features, pricing, pros & cons -

Manifest AI introduces a ChatGPT AI chat feature for your store, designed to handle customer questions, conduct quizzes, suggest products, and decrease shopping cart abandonment. It communicates in a conversational tone, offering highly tailored product suggestions to boost orders and revenue. This feature enhances your website by adding a “chat with us” option.

Here are a few highlights:

  • Their AI chatbot, powered by ChatGPT, enhances sales and elevates the average amount spent by customers while reducing the demand for customer support.
  • Provides 24/7 support, offering a human-like interaction experience through live chat.
  • Automatically learns about the product offerings to deliver the most accurate information.
  • The “chat with us” functionality facilitates conversations in over 95 languages.
  • Features include AI-driven Customer Service, methods to decrease return rates, and tactics to minimize shopping cart abandonment.

How to choose the best Shopify Chatbot App?

When you’re on the hunt for the perfect Shopify chatbot app, there are a few key things you should keep in mind.

You’ll want an app that plays well with your Shopify store and any other platforms you’re using. This will ensure a smooth shopping experience for your customers.

Data security is another biggie. You need to make sure your customers’ info and payment details are safe and sound. So, check that the app sticks to stringent data protection rules.

Another thing to think about is the app’s ability to analyze data. Choose a chatbot that offers detailed reports and insights into how customers interact with it. This can give you a clearer picture of what your customers want, helping you fine-tune your strategies.

Also, think about how easy the app is to use and set up. You don’t want something that needs a ton of coding knowledge to get off the ground.

Lastly, weigh up the features and pricing of each app. Understanding the pros and cons can help you make a more informed decision. Don’t forget to take a peek at user reviews too. These can give you a glimpse of how the app performs in a real-world scenario.

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

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