Updated : Dec 15, 2023
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Desku vs Intercom: Which Support Solution Fits Your Budget

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Drashti bhadesiya
Deksu vs Intercom: Choosing the Right Support Solution for Your Budget

Desku vs Intercom: Which Support Solution Fits Your Budget

Customer Support Software That covers all Your Business needs

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  • Shared Inbox
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In our Desku vs Intercom battle, we’ll discuss which customer support platform offers better solutions on a budget. If you’re on the verge of starting a new WooCommerce or Shopify store or just recently opened one, you may surely plan to save some money.

At the very same time, you may not want to compromise on features like a convenient ticket system, shared inbox, comfortable user interface, options to automate your customer support, and various other features and functionalities.

Hence, this comparison of live chat software becomes vital for you to understand. Using Desku, you can elevate your customer experience with great features, including a social inbox, seamless onboarding, an attractive live chat widget, an amazing AI bot like Eva, an easy-to-navigate UI, etc. In short, Desku provides more than enough for the money.

On the other hand, Intercom customer communication software also has a lot to offer.

So, let’s check which customer support software proves to be your all-in-one budget choice in 2023. Let’s see what platforms like Desku and Intercom offer and at what price. Shall we?

Desku Customer Support Pricing

Desku customer support pricing
Desku pricing

Desku helpdesk (best Intercom alternative) aims to spread its customer support service network to businesses of every size. To achieve this, Desku is here with an all-new range of plans at an unbeatable price. That’s why we see many positive reviews of Desku in the market today.

Desku gives you a free trial for 14 days, so you can get a feel for the product before you decide to pay. So, Let’s take a look at the various plans and the price range.

Desku offers three pricing plans: a Startup Plan, a Team Plan, and a Business Plan.

  • Startup Plan: This plan starts from $14/month per user. It includes all necessary CRM tools, such as a knowledge base, unlimited tickets, five emails, customer management, and a chatbot.
  • Team Plan: This plan will cost you $29/month per user. To improve your team’s results, this plan comes with many essential functions in its arsenal, along with a few new features recently added in 2023. It includes unlimited integrations (check detailed comparison), live chat, survey builders, multiple language support for real-time, and many more facilities.
  • Business Plan: If you want to opt for this plan, then you will have to pay $39/per month per user. It comes with great features, including tools to align all CRM processes and fulfil your business needs. You get all the features from the team plan and many high-tech tools such as macro, rules, automation, and advanced analytics.

All these plans are available on a monthly or yearly basis. Furthermore, Desku currently has an interesting offer for you. For those who opt for a yearly subscription offer, Desku offers a 35% discount. This pricing is very attractive to those of Zendesk, Freshdesk, etc.

Many experts say that, when comparing prices to its competitors, Desku is their preferred choice. While cost-effective, Desku still provides equal or better features than other help desk giants.

Intercom pricing

Intercom pricing
Intercom pricing

Many would find Intercom prices complicated, unpredictable, and too much for them.

Surely, Intercom is a powerful platform with many advanced features, so it provides good value for the higher prices. Therefore, Big companies with large customer support teams get many benefits from all those extra features. What is the price you pay? And what are the drawbacks of the Intercom charges?

  • Pricing plans are so confusing to the point where you can’t even easily decide which plan will fit your needs.
  • Your monthly bills are based on the amount of users, company size, and demands. So, it becomes very unpredictable to calculate future budgets.
  • The starting cost is very high.

The plans are as follows:

  • Essential plan: $39
  • Advanced: $99
  • Expert: $139
  • Proactive Support Plus Addon: From $499

Also read: Crisp vs Intercom : Which is Better To Empower Your Business

Feature Alignment: Unpacking What You Pay For

When considering an investment in support software, it becomes necessary to understand the value proposition in terms of cost and features. Therefore, we will explore various features in this article to assess their worth against the price tag. More importantly, we are here to determine their usefulness for your business. So, let’s see which one gives more bang for your buck, Desku or Intercom.

Desku’s Feature Ensemble: Balancing Affordability and Functionality

Desku believes in a balance between features and cost so you can get a good return for your investment. The Startup plan starts from $14 per month, which gives you many powerful CRM tools such as a knowledge base, unlimited tickets, customer management, and a chatbot for driving customer engagement and elevating user-experience.

When you decide to upgrade the team plan with $29 per month per user, it adds more features to the already powerful set of tools, which includes unlimited integrations, a live chat feature, survey builders, unified chat service, seamless customer query answering bot and multiple language support for real-time.

A business plan comes at $39 per month per user and helps businesses with Macros, rules, automation features, and advanced analytics. Desku’s commitment to giving essential features with every plan makes it a top contender for businesses of every size and without a dent in their finances.

Intercom’s Feature Abundance: Robustness Comes at a Price

Intercom (check detailed review) is a powerful tool with a wide array of features that can serve complex support requirements. You can get an essential plan for $39 with essential features. As you go up the pricing tiers, Advanced and Expert plans are at $99 and $139, respectively. These give you more features, such as proactive support and more integrations.

Note that Intercom’s Proactive Support Addon starts from $499 and provides more versatile features. Intercom surely provides a good set of features. However, users need to carefully consider whether they truly require these features, as associated fees can pile up rapidly based on the number of users.

Expert’s word

We can see that Desku and Intercom follow different paths. While Desku is affordable, there’s no compromise on essential features. So it becomes a perfect choice for businesses who are looking for a tool with low cost and all essential features included.

In contrast, Intercom is a very feature-rich tool. It suits enterprises with more complex support needs. So, the choice comes down to your specific needs and what features you are going to use for your support operations.

Hidden Costs and Transparency: Decoding the Pricing Maze

Understanding the pricing can sometimes prove to be a difficult task, as there are many potential hidden costs attached. Therefore, we’ll study Intercom and Desku’s paid plans. We aim to solve complexities and find any hidden expenses, so you don’t have to be surprised when checking your support platform fees in the future.

Desku’s Transparent Approach: Clarity from Start to Finish

Desku’s pricing plans are transparent and easy to understand, so you don’t have to do any guesswork, and you only pay for what you are using. Desku has divided the pricing structure into three different plans: Startup, team, and business.

There are also feature breakdowns available, so visitors can easily calculate the price-to-performance ratio of each plan. Moreover, Desku’s Discount offer is even simpler than its pricing plan, as users who opt for a yearly plan will get a whopping 35% discount. This allows you to easily calculate your savings and plan accordingly.

Also read: Desku vs Intercom: Choose Affordable Customer Support Platform

Intercom’s Pricing Puzzle: Complexity and Potential Pitfalls

Intercom’s pricing structure is very complicated and sometimes very unpredictable (check out some other negatives, too). You can choose from different plans, such as Essential, Advanced, Expert, and the Proactive Support Plus Addon. Many users feel confused when determining the most suitable plan that fits their needs.

Moreover, your bills will depend upon many factors, such as the number of monthly users, the size of the organization, and any extra demands. So, sometimes, your monthly expenses can be more than expected. The starting costs are also a bit high for businesses with a limited budget.

Expert’s word

Desku’s transparent pricing model is very straightforward, so you can expect accurate monthly expenses. In contrast, Intercome’s pricing structure is complex and can add some unexpected expenses as your number of users and support needs increase. We encourage businesses to check every detail of the plan. And make sure that your support tool not only aligns with your current requirements but also fits your long-term financial budget.

Scalability: Adapting to Your Growing Needs

As your business grows and you plan to expand further, the expansion abilities of your support system become an important issue. So, let’s see how Intercom and Desku include expandability in their pricing models. So we can be sure that your chosen support platform can evolve with your increasing business requirements.

Desku’s Flexible Scaling: Growing Pains, Minimized

Desku takes a flexible approach toward scalability with its three-tiered pricing model—Startup, Team, and Business. So it can accommodate any business of any size. The Startup plan is for those who are just getting started with their support operations.

Business and Team plans are for those looking for advanced features for larger teams and expanding their support operations. Moreover, Desku’s monthly and yearly subscription choice allows businesses to choose a model that aligns with the growing needs of their business. This expandability ensures that Desku can grow side-by-side with your business to minimize growing pains.

Intercom’s Scaling Complexity: Balancing Features and Costs

The Intercom comes with many strong features to fulfil the diverse support needs of your organization. However, scalability is difficult in terms of pricing. As your users increase, then with Proactive Plus Addon, the pricing of various plans can become a headache to keep track of.

Intercom’s scalability is closely connected to your ability to manage expanded features set with related costs. While this platform may benefit larger enterprises, small businesses need to consider if the increased cost of those advanced features is worth it.

Expert’s word

Desku’s simple approach to its pricing structure gives a clear picture of your future expenses. Intercom provides powerful features that can be useful for large organizations, but the complexity and unpredictability of pricing structure are to be considered carefully. When looking at scalability, consider your current requirements and predict future needs for a cost-effective solution.

Customer Satisfaction vs. Budget Constraints: Striking the Right Balance

Finding the right balance between customer satisfaction and budget limitations is important for any business looking for the best support solution. So, Let’s see how Desku and Intercom manage to achieve this with their unique pricing plans and extensive support tools.

Desku’s Affordability: Customer Satisfaction Without Compromise

Desku is not a platform that solely focuses on features, but it also keeps costs in mind for its users. The three pricing plans provide various facilities at various price points. At the same time, making sure that every business can get the tools they want. The Startup plan, which starts from $29 per month, provides the required CRM tools.

It becomes an enticing option for businesses with limited budgets. As you move forward to Team and Business plans, the functionalities increase without a high spike in cost. So Desku becomes an affordable solution that does not put much burden on the finances of your business.

Intercom’s Robust Features: Balancing Value and Cost

Intercom aims for unmatched customer satisfaction with its powerful feature set. However, it can also be costly, so finding the right balance is important.

With the Proactive Support Plus Addon and three pricing models, it fulfils various needs effectively. No doubt Intercom gives a higher level of customer satisfaction with its features, but the costs attached to it can become a major issue for businesses with budget limitations.

Expert’s word

Balancing between budget and customer satisfaction requires you to thoroughly understand your business’s specific needs.

Desku’s balanced approach to cost-effectiveness and features proves to be a good choice if you are looking for a budget-friendly tool that still provides all the necessary features. With its feature-rich services, Intercom is good for those with a higher budget. The choice between them depends on the unique needs of your business.

Conclusion

We hope it’s easier for you now to choose the best budget helpdesk solution, especially after comparing those features and capabilities. The pricing compared in this blog is for 2023. In this comparison, Desku is a clear winner.

So, it’s time for you to integrate Desku into your online store. Business owners across the world are loving it, and it’s your time to be part of this successful family! It would be great if you went for the yearly subscriptions, as it directly saves you 30-35% of your money!

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

Rightly Planned For Customer Service Needs

It’s a fact! Desku is way ahead in terms of offerings and value.

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