If you are looking for help desk customer support, it is obvious that you might have come across “Zendesk”
It is overall a great product with various functionality and features available for each business size. Zendesk is one of the profound and solid products that serve various business industries, but that is not always the case for customers.
Talking about the complex structure, Zendesk is way more complicated than other Zendesk competitors in the market. The pricing starts at $55/per month which might not be affordable and suitable for small businesses.
We have got a solution for you by listing the best 10 Zendesk alternatives that might be suitable for your business.
Let’s understand each in this blog.
10 Zendesk Alternatives To Look Forward in The Business
- Desku
- Gorgias
- Jetdocs
- Zoho Desk
- Freshdesk
- Help Scout
- Intercom
- Hubspot Service Hub
- Reamaze
- Gladly
Desku
Desku is an all-in-one AI-Powered Customer Support Platform that streamlines customer queries. From streamlining customer queries to team collaboration, Desku does it all.
The robust features help small to medium-scale businesses maintain customer support in the most efficient ways. AI-powered helps to automate the process like strong engagement with customers so that you do not miss out on any customers.
Let’s understand the Key Features of Desku;
✔️AI-Powered Customer Support
✔️ Shared Inbox and Ticketing System
✔️ Unified Social Inbox
✔️ Self-Service Knowledge Base
✔️ Real-Time Live Chat
✔️ Macros/Rules
✔️ SLA Management
✔️ Mobile Application availability
✔️ API Access
👉🏻 Suitable for Any Small-Medium Scale Business
Pricing Plan
| Pricing Plan | |
| Free Trial | 7 Days |
| Startup Plan | $29/month |
| Team Plan | $59/month |
| Business Plan | $89/month |
Ratings of Desku (G2 Platform): 4.7/5 ⭐️
Gorgias
Gorgias is one of the best Zendesk Alternatives considering its features and functionality. The main focus that Gorgias serves is on Ecommerce Business as it tailors Customer Inquiries.
Gorgias is one of the Zendesk Alternatives that consists of a trial period and specific features focusing on Ecommerce Business.
Let’s understand the Gorigas Key Features;
✔️ Ecommerce Integration
✔️ AI-Automation
✔️ Live Chat
✔️ Self Service
✔️ Social Media Integration
✔️ Multi-Channel Support
✔️ Ticket Management
✔️ Reporting and Analytics
✔️ SLA Management
✔️ Macros for Frequent Responses
👉🏻 Suitable for Medium and Enterprise Business
Pricing Plan
| Pricing Plan | |
| Free Trial | 14 Days |
| Starter Plan | $10/month (50 Tickets/month) |
| Basic Plan | $60/month (300 Tickets/month) |
| Pro Plan | $360/month (2000 Tickets/month) |
| Advanced Plan | $900/month (5000 Tickets/month) |
Ratings of Gorgias (G2 Platform): 4.6/5⭐️
Jetdocs
Jetdocs is suitable for external as well as internal communication systems where business can be easily managed and customer support operations can be run smoother.
It handles operations like;
- Legal Workflows
- Vendor Management
- Sales Approval
- Customer Refund
- Support Requests
With these powerful services and functionality, it is considered to be the top-notch Zendesk Alternatives, why?
Let’s understand its features:
✔️ Direct Microsoft Teams Integration
✔️ Multiple Integration
✔️ Dynamic SLAs
✔️ Advanced Organization-Wide Analytics
✔️ Unlimited Requests, Tickets, and Issues
👉🏻 Suitable for any business
Jetdocs Pricing
| Pricing Plan | |
| Free Plan | (Unlimited Tickets/Month, 2 Templates & 10 Users) |
| Pro Plan | Starts at $200/month: Unlimited everything except users which is discussed with the sales team) |
Ratings of Jetdocs (G2 Platform): 4.6/5⭐️
Zoho Desk
Zoho Desk, another Zendesk alternative, is a customer service software that stands out among the best Zendesk alternatives and competitors.
It is one of the scalable options that help in bringing the escalation in the company. Zoho is a big name in the customer support industry serving a wide range of businesses and companies.
Let’s understand its unique features and functionality that will help to grow the business.
✔️Ticket Management
✔️Multi-channel Support
✔️Automated Workflows
✔️SLA Management
✔️Customizable Help Center
✔️Multi-lingual Support
✔️Team Collaboration
✔️Performance Analytics
✔️Customer Satisfaction Surveys
✔️Mobile App Support
👉🏻 Suitable for Enterprise Business
Zoho Desk Pricing
| Pricing Plan | |
| Standard Plan | $9.74/month |
| Professional Plan | $17.05/month |
| Enterprise Plan | $29.23/month |
Ratings of Zoho Desk (G2 Platform): 4.4/5 ⭐️
Freshdesk
Freshdesk is a cloud-based customer support software that helps every business of various industries. It is considered to be the best Zendesk Alternatives that streamlines customer support that consists of a ticketing system, automation, a self-service portal like Knowledge Base support and powerful reporting and analytics.
Let’s understand the features of Fresh Desk;
✔️Ticket Management
✔️Multi-channel Support
✔️Automation
✔️Self-service Portals
✔️Team Collaboration
✔️Reporting and Analytics
✔️Third-party Integrations
✔️Mobile Apps
👉🏻 Suitable for every business type
Freshdesk Pricing
| Pricing Plan | |
| Free Plan | $0/month |
| Growth Plan | $12.7/month |
| Pro Plan | $43.83/month |
| Enterprise Plan | $69.5/month |
Ratings of Freshdesk (G2 Platform): 4.4/5 ⭐️
Help Scout
Helpscout is premium customer support software that is perfect for Zendesk Alternatives.
The most powerful features of Helpscout are Knowledge Base and Customer Management Tools.
Let’s understand the features of Helpscout;
✔️Email Management
✔️Live Chat
✔️Knowledge Base
✔️Customer Management
✔️Team Collaboration
✔️Reporting and Analytics
👉🏻 Suitable for Small Businesses and Startups
Help Scout Pricing
| Pricing Plan | |
| Standard Plan | $20/month |
| Plus Plan | $40/month |
| Pro Plan | $65/month |
Ratings of Help Scout (G2 Platform): 4.4/5 ⭐️
Intercom
The powerful AI-Powered Customer Service Solution-Intercom. Considering customers from multiple channels can be managed under one roof. Intercom is a powerful Zendesk Alternative.
The intercom helps to provide unified support to customers. Automation and integration is one of the finest features of the Intercom.
Let’s understand the features of the Intercom;
✔️Website Chat
✔️Shared Inbox and Email Management
✔️AI-Automation
✔️Team Collaboration
✔️Reporting and Analytics
✔️Third-Party Integrations
👉🏻 Suitable for Enterprise Businesses and Startups
Intercom Pricing
| Pricing Plan | |
| Starter Plan | $74/month |
| Pro Plan | Custom Pricing |
| Premium Plan | Custom Pricing |
Ratings of Intercom (G2 Platform): 4.5/5 ⭐️
Hubspot Service Hub
HubSpot is a software company that provides a suite of tools for marketing, sales, and customer service.
Perfect Zendesk Alternatives, Hubspot, is helping in various operations such as lead management, email marketing, social media management and more.
It helps businesses of all sizes. It helps to attract, engage, and delight customers.
Let’s know and understand more about Hubspot by its features;
✔️ Marketing Automation
✔️Lead Management
✔️Email Marketing
✔️Social Media Management
✔️Sales Automation
✔️Customer Support Tools
✔️Integrations with Third-Party Apps
👉🏻 Suitable for all Business
Hubspot Pricing
| Pricing Plan | |
| Professional Plan | $800/month |
| Enterprise Plan | $3,600/month |
Ratings of Hubspot (G2 Platform): 4.4/5 ⭐️
Re: amaze
Reamaze is a customer support software that helps businesses deliver excellent customer service and also helps in streamlining better conversations with customers.
It is known for its highly customized functionality for users including all the features that every helpdesk platform provides.
Let’s understand some features of Re: Amaze;
✔️Shared Inbox
✔️Live Chat
✔️Push Campaigns
✔️Multiple Integrations (third-party tool)
👉🏻 Suitable For All Business
Re: amaze Pricing
| Pricing Plan | |
| Free Trial | 14 Days |
| Basic | $29/month |
| Pro | $49/month |
| Plus | $69/month |
Ratings of Re:amaze(G2 Platform): 4.6/5 ⭐️
Gladly
Gladly, one of the Zendesk alternatives is a customer service platform that helps businesses deliver radically personal customer service.
The AI helps to track customers for better interactions and preferences. With every feature Gladly allows us to provide unique customer interaction and personalised experience.
✔️Integrations
✔️Multi-Channel Support
✔️Conversation History
✔️Knowledge Base
✔️Real-Time Reporting
✔️Reports and Dashboards
👉🏻 Suitable for all Business
Gladly Pricing
| Pricing Plan | |
| Hero Plan | $150/month |
| Super Hero Plan | $180/month |
Ratings of Gladly(G2 Platform): 4.7/5 ⭐️
An Overview of Features of Alternative to Zendesk
Ticket Management
A tool for managing customer support inquiries or tickets in one centralized location, with options to assign, prioritize, and track progress.
Multi-Channel Support
The ability to provide support to customers through various channels, such as email, phone, chat, and social media.
Automation
The ability to automate repetitive tasks, such as ticket routing and status updates, to improve efficiency and response times.
Self-Service Portals
A platform for customers to access a knowledge base, FAQs, and other resources to find answers to their questions without needing to contact support.
Knowledge Base Management
A tool for creating and managing a library of articles, guides, and other resources to help customers find solutions to common issues.
Team Collaboration
Tools for collaboration among support agents and other team members to help resolve complex issues and improve response times.
Reporting and Analytics
Insights into support performance, including metrics such as ticket volume, response times, and customer satisfaction, to help identify areas for improvement.
Customer Relationship Management
Tools for managing customer data, including contact information, support history, and other details to provide personalized support.
Integrations with Other Business Tools
The ability to connect with other business tools such as CRMs, marketing automation platforms, and project management tools to streamline workflows and improve efficiency.
Conclusion: Choose the Best Alternative to Zendesk
There are so many Best Alternative to Zendesk to consider in 2024 for your business. From customer streamlining to employee management, everything can be done by saving loads of time.
Concluding the whole blog, a business that needs the basic features to manage customer support in their business is extremely suitable with Desku.
It is much cheaper than other platforms, it is easy to use and the support that you get from their agents is on-point and very prompt.
If you are a small to medium-scale business or any business scale that needs a better customer support platform, then Desku is the one to look forward to in every way to manage the business better.
Still confused about which Help Desk to choose, then you can avail 7-Days Free Trial of Desku and know by yourself.
