10 Best Zendesk Alternatives for Your Business in 2023

Last Updated : August 11, 2023
12 Mins Read

10 Best Zendesk Alternatives for Your Business in 2023

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If you are looking for help desk customer support, it is obvious that you might have come across “Zendesk”

It is overall a great product with various functionality and features available for each business size. Zendesk is one of the profound and solid products that serve various business industries, but that is not always the case for customers. 

Talking about the complex structure, Zendesk is way more complicated than other Zendesk competitors in the market. The pricing starts at $55/per month which might not be affordable and suitable for small businesses. 

We have got a solution for you by listing the best 12 Zendesk alternatives that might be suitable for your business. 

Let’s understand each in this blog. 


12 Zendesk Alternatives To Look Forward in The Business


  • Desku
  • Gorgias
  • Jetdocs
  • Zoho Desk
  • Freshdesk
  • Help Scout
  • Intercom
  • Hubspot Service Hub
  • Reamaze
  • Gladly


Zendesk alternative

Desku is an all-in-one AI-Powered Customer Support Platform that streamlines customer queries. From streamlining customer queries to team collaboration, Desku does it all. 

The robust features help small to medium-scale businesses maintain customer support in the most efficient ways. AI-powered helps to automate the process like strong engagement with customers so that you do not miss out on any customers. 

Let’s understand the Key Features of Desku;

✔️AI-Powered Customer Support 

✔️ Shared Inbox and Ticketing System

✔️ Unified Social Inbox

✔️ Self-Service Knowledge Base 

✔️ Real-Time Live Chat 

✔️ Macros/Rules

✔️ SLA Management

✔️ Mobile Application availability 

✔️ API Access

👉🏻 Suitable for Any Small-Medium Scale Business

Pricing Plan 

Zendesk alternative

Pricing Plan  
Free Trial 7 Days
Startup Plan $29/month
Team Plan $59/month
Business Plan $89/month

Ratings of Desku (G2 Platform): 4.7/5 ⭐️

Zendesk alternative


Gorgias help desk solution

Gorgias is one of the best Zendesk Alternatives considering its features and functionality. The main focus that Gorgias serves is on Ecommerce Business as it tailors Customer Inquiries.

Gorgias is one of the Zendesk Alternatives that consists of a trial period and specific features focusing on Ecommerce Business.

Let’s understand the Gorigas Key Features;

✔️ Ecommerce Integration 

✔️ AI-Automation

✔️ Live Chat 

✔️ Self Service

✔️ Social Media Integration 

✔️ Multi-Channel Support

✔️ Ticket Management

✔️ Reporting and Analytics

✔️ SLA Management

✔️ Macros for Frequent Responses

👉🏻 Suitable for Medium and Enterprise Business

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Powerful Ecommerce Integration like Shopify 
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Powerful AI and Automation 
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Easy Integration and third-party connection
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Auto Expanding help desk tool
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High prices for small and medium scale business
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Limitation in tickets according to prices
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Focused more on Ecommerce Stores

Pricing Plan

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Pricing Plan   
Free Trial  14 Days
Starter Plan  $10/month (50 Tickets/month)
Basic Plan  $60/month (300 Tickets/month)
Pro Plan $360/month (2000 Tickets/month)
Advanced Plan $900/month (5000 Tickets/month)

Ratings of Gorgias (G2 Platform): 4.6/5⭐️

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Jetdocs is suitable for external as well as internal communication systems where business can be easily managed and customer support operations can be run smoother.

It handles operations like; 

  • Legal Workflows
  • Vendor Management 
  • Sales Approval
  • Customer Refund
  • Support Requests

With these powerful services and functionality, it is considered to be the top-notch Zendesk Alternatives, why?

Let’s understand its features:

✔️ Direct Microsoft Teams Integration

✔️ Multiple Integration

✔️ Dynamic SLAs

✔️ Advanced Organization-Wide Analytics

✔️ Unlimited Requests, Tickets, and Issues

👉🏻 Suitable for any business

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Suitable for any business
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Easy Integration  and Third-Party Connection
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Industry-wise solution
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Slack Focused Ticketing System 
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Limitations in the online community
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No Mobile Apps

Jetdocs Pricing

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Pricing Plan  
Free Plan (Unlimited Tickets/Month, 2 Templates & 10 Users)
Pro Plan Starts at $200/month: Unlimited everything except users which is discussed with the sales team)

Ratings of Jetdocs (G2 Platform): 4.6/5⭐️

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Zoho Desk

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Zoho Desk, another Zendesk alternative, is a customer service software that stands out among the best Zendesk alternatives and competitors.

It is one of the scalable options that help in bringing the escalation in the company. Zoho is a big name in the customer support industry serving a wide range of businesses and companies.

Let’s understand its unique features and functionality that will help to grow the business. 

✔️Ticket Management

✔️Multi-channel Support

✔️Automated Workflows

✔️SLA Management

✔️Customizable Help Center

✔️Multi-lingual Support

✔️Team Collaboration

✔️Performance Analytics

✔️Customer Satisfaction Surveys

✔️Mobile App Support

👉🏻 Suitable for Enterprise Business

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Multiple Features and Integration
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Easy-to-use interface for users
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Centralised customer support solution
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Multi-Channel Support and flexible pricing
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