Envato Integration | Desku

What is Envato?

Envato is a digital marketplace and creative ecosystem that provides creative assets, resources, and services. Founded in 2006 and based in Melbourne, Australia, Envato operates several marketplaces where millions of people around the world buy and sell creative assets.

What are the key aspects of Envato?

1. Envato Market: This is a collection of themed marketplaces where creatives can sell their digital assets to help bring others’ ideas to life. The marketplaces include ThemeForest for website templates, CodeCanyon for scripts and plugins, VideoHive for stock footage, AudioJungle for music and sound effects, GraphicRiver for graphics and vectors, PhotoDune for high-quality stock photos, and 3DOcean for 3D models and materials.

2. Envato Elements: This is a subscription service that provides unlimited access to a vast library of digital assets, including graphics, fonts, templates, photos, and more. It’s designed for designers, marketers, and other creatives who regularly need high-quality assets for their projects.

3. Envato Tuts+: This is an educational platform that offers free tutorials, courses, and eBooks on a wide range of creative and technical skills. Topics include web design, graphic design, photography, video, music, and more.

4. Envato Studio: This is a platform for connecting clients with freelance talent for custom creative and technical services, such as logo design, content writing, app production, and more.

5. Envato Sites: This is a website builder that allows users to create their own websites using customizable templates.

What are the benefits of Envato Integration with Desku?

1. Centralized Support: Integration allows you to manage all your customer support requests from one place, regardless of whether they come from Envato or other channels. This can make your support process more efficient and organized.

2. Automated Verification: With integration, you can automatically verify the purchase codes from your Envato customers. This can save time and ensure that you’re providing support to your actual customers.

3. Improved Response Times: By centralizing and streamlining your support process, you can respond to customer queries more quickly. This can lead to improved customer satisfaction.

4. Easy Access to Customer Information: Integration can provide you with easy access to relevant customer information, such as their purchase history. This can help you provide more personalized and effective support.

5. Efficient Issue Tracking: A helpdesk system can help you track and manage customer issues more effectively. You can categorize and prioritize issues, assign them to specific team members, and track their progress until they’re resolved.

6. Knowledge Base Integration: Some helpdesk systems allow you to integrate with a knowledge base. This means you can easily direct customers to relevant articles that may help solve their issues, reducing the need for one-on-one support.

7. Improved Team Collaboration: A helpdesk system can improve collaboration among your support team members. They can easily see who’s working on what, share information, and collaborate to resolve issues more effectively.

8. Insights and Reporting: Helpdesk systems often provide reporting features that can give you valuable insights into your support performance. You can see metrics like your average response time, resolution time, customer satisfaction, and more. This can help you identify areas for improvement and measure the impact of any changes you make.