Intercom

Power up your Intercom chat with Desku's AI tools! Integrate chatbots, leverage Eva AI for seamless live chat support, and easily handover complex queries to live agents.

App details

Category

Inbox

Build by

Desku.io

Launched

2024

Languages

English

Support

Power up Your Intercom Chat Widget with Desku’s AI-powered tools!

Bot Recipe Integration:

Connect Your Intercom Chatbots: The Desku integration allows you to leverage chatbots with multiple condition-based recipes. You can take textual input from the visitors, and you can take files from the customer, saving your support team a large amount of time to get them manually from each support seeker.

Setting up a personally customized recipe to drive the chat is the key feature.

Empowering Your Intercom Live Chat with Eva AI:

Desku’s Eva AI seamlessly integrates with your Intercom Live Chat. Eva can answer common questions, troubleshoot basic issues, and even gather information from the visitor before handing off to a live agent. This feature goes beyond the bot recipes.

Leveraging bot recipes with Eva AI can provide you with a pocket-friendly solution for customer support.

Handover to Live Agents:

For more complex inquiries that require a human touch, Eva seamlessly routes the conversation to a live agent within your team. This ensures your customers receive the best possible support while freeing up your agents’ time to focus on in-depth conversations. The Eva AI to Human Handover feature can be toggled.

And there’s the “Direct Live Chat” feature supported as well.

To connect Intercom Chat Widget & Desku, follow the below given steps:

  • Open Desku’s Integrations page.
  • Look for “Intercom”
  • Install App

  • You will be taken to the authentication page. Login to Inteercom & then desku account

  • The app will be installed after you authenticate.

  • You can uninstall right from there.
  • To use the app make sure you have enabled the Live Chat feature in Intercom & Desku both.
  • You can connect the chatbots made “Intercom” category.
    Go to Automations > Bot recipes > Intercom
  • Now whenever visitors message from you Intercom Chat Widget, The bot Receipe will run.
    You can use Eva AI node to let the Eva talk to the visitor.
  • If there’s no bot then visitor can do live chat with the agent.

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