Customer service is an integral part of any business, so it’s essential to have taken the best help desk ticketing system in place. Having the right system in place can help businesses provide an outstanding customer service experience that leads to higher customer satisfaction, better customer retention, improved response times, and more efficient operations.
With so many help desk ticketing systems on the market, it can be a challenge to determine which is right for your business. That’s why we’ve done the research for you and put together a list of the 12 best help desk ticketing systems for 2024. We’ll cover their features, pricing, integrations, and customer support to help you find the best system for your business.
All the platforms that are mentioned have something unique to offer and are sure to meet the needs of most businesses. Whether you’re looking for an enterprise-level help desk ticketing system, an easy-to-use system, or a low-cost entry-level system, you’re sure to find what you’re after here.
These systems have been carefully chosen based on their features and pricing, but we consulted with real users to get a first-hand account of their experiences. We’ll discuss the pros and cons of each to help you select the best system for your business needs. So, let’s get started!
The best Helpdesk Ticketing Systems are listed below
- Desku
- Tidio
- Freshworks
- Zendesk
- Zohodesk
- Wati
- Gorgias
- Intercom
- Manychat
- Helpscout
- Hubspot
- LiveAgent
Desku
All-in-one AI-Assisted Help Desk Customer Software for your business
Desku is an all-in-one customer service platform that helps in managing customer queries from multiple social media channels under just one roof. Talking about the modern features, it is equipped with AI-Smart Features that will help business owners or support teams to streamline and boost efficiency to manage customer queries and team management.
Live Chat
Desku’s live chat feature allows you to connect with customers in real-time and answer their questions. This can help you to resolve issues quickly and provide excellent customer service.
Knowledge Base
Desku’s knowledge base allows you to create and share articles and FAQs with your customers. This can help customers to find answers to their questions on their own, which can free up your time to focus on other tasks.
Ticketing System
Desku’s ticketing system allows you to track and manage customer support requests. This can help you to keep track of all customer interactions and ensure that they are resolved in a timely manner.
SLAs
Desku allows you to set service level agreements (SLAs) with your customers to ensure that they receive timely support. This can help you to build customer trust and loyalty.
Reporting and Analytics
Desku provides detailed reports on customer interactions so you can track your performance and identify areas for improvement. This information can help you to improve your customer service and provide a better experience for your customers.
Tidio
Automate customer service and empower human agents
Tidio is a powerful customer service and support platform that provides help desk, ticketing, and workflow automation solutions for companies looking to support customers with ease. It’s one of the most reliable and efficient help desk software solutions, with features like parent-child ticketing, tech support, personalized support, and ticket routing for improved customer experience.
With Tidio, you can quickly get started for free and manage support tickets in one easy-to-use system that allows teams to collaborate and manage multiple channels. It helps you maintain an optimal level of customer satisfaction, with features like support requests, ticketing and reporting, support channels, and a knowledge base.
Tidio offers seamless integration with popular CRM solutions, such as HubSpot, to provide a more efficient and effective way to track customer support metrics. This system also allows you to implement best practices when it comes to ticketing, workflow automation, and support experience management. As its name suggests, it also employs automated help desk solutions to quickly generate responses and save time.
The best thing about Tidio is that it offers different pricing tiers that fit nearly any budget. You can get started for free and gradually upgrade to meet the needs of your company. It also allows you to create custom rules for routing support tickets, and its ticketing system can also manage internal and remote support.
Robust AI algorithms & Natural Language Processing
Robust AI algorithms offer automated responses and natural language processing to act as intelligent voice assistants.
Time tracking for ticket routing & management
Time tracking helps managers efficiently monitor and assign tickets, ensuring responses are timely.
Interactive Voice Response (IVR)
IVR enables customers to connect to the right agent quickly—and accurately process customer requests.
Multiple Integrations
Easily connect with popular applications, such as Shopify, MailChimp, Zapier, Jira, Google, Salesforce, and Slack.
Comprehensive and accurate Reporting
Reports and insights provide access to vital info, such as ticket queues, abandonment rates, SLA compliance, and customer segmentation.
Freshworks
Unify diverse customer support channels
Freshworks is a powerful and comprehensive help desk and ticketing system that enables organizations to unify and manage customer support channels. It is an advanced and quickly growing help desk framework that is specifically designed for the modern and complex customer service environment of 2024. It integrates easily, so even small teams can get started for free. With Freshworks, companies looking to improve and manage customer service can do so easily and quickly.
Freshworks help desk and ticketing system have unique features that make it stand out from other competitors. It includes features such as ticketing and reporting, an automated workflow that allows you to track customer support requests, and powerful custom workflows and ticket routing. It also makes it easy to set up and manage Knowledge Bases, allowing you to store, organize and access helpful information quickly. The help desk functions also feature custom ticket views and marketing tools to help you better organize customer communications and maximize conversions.
Apart from help desk and ticketing functionalities, Freshworks also offers workflow automation tools such as rules-based funnels, built-in parent-child ticketing, and powerful automation capabilities. It also provides customers with personalized support experiences thanks to its AI chatbot that serves as a virtual assistant and a powerful ticket system that enables you to manage support tickets, create knowledge databases, resolve service requests and track customer satisfaction. The satellite help
Optimized conversation flows
Efficiently manage customer enquiries with automated conversation flows.
Integration with various customer service channels
Unify customer requests coming from different sources like LiveChat, SMS, Email, Phone, Twitter, etc.
Customer profiles
Gather customer information including contact details, location, visited pages, and more.
Advanced analytics
Gain insights with analytics tools for reporting, forecasting and performance improvement.
Ticketing system
Create organized tickets, assign and merge them, and track their progress in real-time.
Zendesk
Seamless customer service with intelligent workflows
Zendesk is a comprehensive help desk and customer service solution built for easy customer engagement and seamless customer service. With Zendesk, team members can collaborate on customer queries and take proactive steps to resolve customer issues, ultimately improving customer satisfaction and reducing response time.
At its core, Zendesk is a help desk ticketing system that enables support staff to quickly and easily organize customer inquiries, assign tasks, and track customer service performance. Its automation features add intelligence to customer support, allowing customer inquiries to be identified, categorized, and routed to the right person or department quickly and efficiently. The help desk software also allows customer service reps to send automated, personalized responses to customers, boosting customer experience.
Zendesk’s reporting and metrics capabilities allow customer service teams to better analyze their performance to maximize customer satisfaction. Track customer interactions with dashboards, customer lifetime value metrics, and customer feedback, and compare this to target customer service metrics set by the organization.
Beyond ticketing, Zendesk also offers customer service software to help companies build better customer relationships and create better customer experiences. The help desk software includes a knowledge base, a customer portal, and customer feedback survey tools to ensure all customer interactions are tracked and taken into consideration when building customer relationships.
The help desk ticketing system also offers integrations with popular customer service
Intelligent workflows
Make your own workflow, the workflow presented will be automated and created with intelligent technology built into it.
Seamless customer service
With the types of customer service available with Zendesk, you can easily track down customer query support that helps to never miss on any customers. The ticketing system, live chat, and knowledge base are one of the core seamless customer service features that will help to carry the seamless customer service.
Collision detection
Collision detection is one of the important features that will help not to reply to a single customer by two agents or tenants.
Integrated ticket assignment
The ticket assignment is the management of the ticket where customers can contact you if they have any queries or doubts. The management of customers’ tickets will be managed in one place.
Performance monitoring
Get all the performance monitoring with accurate reports and analytics so that if any improvements are needed in terms of customer support performance, it will be managed in the most organised ways.
Zohodesk
Centralize customer conversations with reports & analytics
Zohodesk is a help desk and ticketing system with comprehensive reporting and analytics, designed to help professionals in customer support, sales, and customer experience manage customer conversations more efficiently. It can help cut customer service costs and improve customer experience by centralizing customer communication in one place. Zohodesk allows users to set rules to segment and track customer conversations, so teams can find suitable solutions quickly and easily. The system can help customer support agents and sales reps maximize their time by automatically routing support tickets to the appropriate departments and receiving real-time notifications to take timely action.
The ticketing system helps organize customer support requests to ensure companies provide a more efficient customer experience. It also enables teams to automatically send out personalized customer service emails using templates, as well as create support tickets to inform customers of the resolution. Additionally, tracking customer support requests and usage reports help teams compare performance and find areas to improve.
The customer service software also offers automation tools and advanced workflow capabilities, such as creating automated responses when customers submit a support ticket, adding tags to segment conversations, or creating automated reminders to ensure customer inquiries are answered in an appropriate timeline. Furthermore, the customer experience software also provides insights into what customers need and how they react to certain customer service strategies, so teams can create better-personalized customer experiences.
Zohodesk is built to help companies manage customer
Centralize customer conversations with Zohodesk
Manage everything under one dashboard. Your customer’s queries can be managed under one roof with all the conversational features and management. There are certain things which you need to remember
Wati
Intelligent insights from collaborative customer service
Wati is an intelligent and collaborative customer service platform that provides actionable insights for businesses. Wati helps companies as early as 2024 improve their customer service experience by providing streamlined and improved help desk, ticket management and ticket routing functions. It automates most of the customer support and help desk processes, enabling teams to manage large amounts of customer support tickets quickly and efficiently.
The platform helps organizations implement best practices for support, empowering them to provide the best service for their customers. It provides a knowledge base and workflow tools to capture customer interactions, and company processes, and promote customer self-service, making sure customers and support agents receive the best support experience.
Wati helps users manage their support requests and provide personalized customer service in real-time. With automated tickets and parent-child ticketing, teams can streamline their customer support functions and provide more efficient and cost-effective solutions. Its systems also support multi-channel customer interaction through the web, email and other channels, giving teams access to customer interactions from anywhere, anytime.
Wati also offers enhanced ticketing and reporting that makes it easier for companies to track customer support and troubleshooting history. It provides advanced ticketing systems that can also be used to manage internal and remote support. Help desk software offers features like automated responses and customer satisfaction surveys to measure customer satisfaction levels and improve customer experience.
Intelligent insights provided
Intelligent insights are generated to understand customer trends and needs.
Collaborative customer service
Access customer support from multiple people with a shared ticket list.
Easy ticket routing
Tickets are automatically routed to the right agent for a faster resolution.
Powerful analytics and forecasting
Advanced analytics and forecasting algorithms help optimize the customer experience.
Comprehensive reports
Comprehensive reporting for customers and agents to generate a better understanding of customer interactions.
Gorgias
Optimize customer service with powerful automations
Gorgias is a comprehensive help desk solution designed to optimize customer service with powerful automations. It helps companies increase customer satisfaction with powerful ticketing, knowledge base, and workflow tools. This help desk software provides a range of integrated features, such as help desk tickets, ticket systems, and customer support, to assist in managing customer queries. The ticketing system provides automated workflows, support ticket routing, and metric tracking for customer satisfaction. Gorgias also offers tools for best practices and best help desk ticketing so that support teams can optimize service delivery and respond more efficiently.
2024 is the year when Gorgias is expected to become one of the best and most reliable help desk software solutions in the market. It provides support ticketing, ticket management, and a knowledge base for teams and customers to interact with each other. This help desk platform offers best practices, automated workflow, and an intuitive UI for help desk ticketing. Companies can easily manage support tickets and prioritize customer requests with the help of the ticket system. Moreover, Gorgias offers a cloud-help desk, metric tracking, and the best help desk ticketing software to help you detect and manage customer issues.
Gorgias offers integrations with CRM and help desk ticketing systems like Zoho Desk, Hubspot, and Jira to help companies improve the customer experience. It also has automated
- Automated ticket routing and merging
- Customizable and intuitive interface
- Advanced analytics and forecast
- Comprehensive reporting for customers and agents
- Self-service including knowledge base, chatbots, and FAQs
Intercom
Strengthen relationships with personalized messaging
Intercom is a SaaS help desk that provides customer support, messaging, and analytics to strengthen customer relationships. It helps businesses to build personalized relationships with their customers by enabling them to engage with them in meaningful ways.
Intercom’s help desk allows you to manage customer support tickets in one centralized place and create custom ticket views to keep everything organized. You can assign staff members to specific issues and use automated ticket routing to ensure that requests are dealt with quickly and efficiently. Additionally, Intercom provides a knowledge base for customers to reference when looking for answers to their questions.
The help desk also offers a range of features such as custom ticket fields, chatbots, and multi-channel communication. This allows you to improve your customer experience and save time in managing support tickets. Additionally, it provides reporting and analytics such as customer feedback and key metrics. This helps you to monitor customer satisfaction, identify trends, and make informed decisions to improve your customer service.
Intercom also offers support for teams with
Real-Time Messaging
Enable instant two-way messaging to capture customer queries and feedback.
Personalized Messaging
Create personalised messages and AI-powered bots to provide automated help.
Smart Segmentation
Delivers personalized messages to the right people quickly and efficiently.
Team Collaboration
Keep conversations and to-dos in one place with multiple team members.
Analytics & Insights
Monitor performance with advanced analytics and reporting tools.
Manychat
Create automated customer service with AI
Manychat is the perfect solution for companies looking to create automated customer service with AI in 2024. Manychat allows businesses to provide personalized customer support, manage customer support tickets and even track customer interactions through a comprehensive ticketing system. The platform offers a built-in customer support ticketing system that allows teams to manage incoming tickets and implement best practices for a faster response time.
The help desk solution also comes with a built-in Knowledge Base and can easily be integrated with CRM systems, Zoho Desk, HubSpot, and more. It also has a parent-child ticketing system and supports internal help desk operations as well. This ticket management software offers features that allow easy remote support and internal support functions, allowing the support staff to quickly respond to the customer’s needs. The system also allows agents to keep track of the customer’s inquiries and manage support requests from multiple channels.
For customer support teams, the help desk software offers customizable workflows for faster problem resolution and automated ticket routing for an even quicker response time. The software comes with an email support system, basic ticketing system, satellite help desk, and open-source help desk for better customer support management. Moreover, the software provides powerful reporting capabilities to track customer satisfaction levels and better understand the customer experience.
Manychat allows businesses to set automated messages and conversations through different channels
- Advanced AI algorithms and natural language processing
- Create automated customer service messages
- Integrate with web platforms like WordPress and Shopify
- Performance monitoring available
- Variety of integrations to leverage customer data
Helpscout
Streamline customer service operations with integrated features
Helpscout is a software suite designed specifically to streamline customer service operations. It offers a powerful ticketing system, automated workflows, and a customer management system to deliver the best customer support experience with its help desk solution.
Designed with customer service in mind, the Help Scout help desk software allows customer service teams to use a single, integrated system to manage support inquiries, track customer sentiment, and deliver a personalized customer service experience. By utilizing the customer support ticket system, teams can manage all of their customer-facing tasks and help desk activities, from initiating customer conversations to creating customer knowledge bases.
Also, the help desk ticketing system enables companies to access important metrics and track performance, as well as helpdesk Software for 2024 and best practices for efficient service operations. This, along with the customer support ticket management capabilities of the Jira Service Desk, helps companies to better understand and meet customer needs.
The help desk ticketing system also comes with a wide range of customer support tools such as automated workflow systems, parent-child ticketing, real-time reporting and customer satisfaction metrics, ticket routing and contact management, customer CRM, customer satisfaction and feedback surveys, and customized customer management. All of these features make Help Scout one of the Best Helpdesks for customer support, ticket software, and help desk ticketing system
- Interactive Voice Response (IVR) for Call Centres
- Ticket Assignment and Merging
- Real-Time Visitor Message Preview
- Self-Service Knowledge Base
- API for scalability and integrations
Hubspot
Automate customer engagement with conversational experiences
Hubspot is a customer engagement platform that provides businesses with the tools to automate their customer experiences and convert more customers through conversational experiences. With Hubspot, businesses can fully automate their help desk, ticket system and help desk software. This platform, powered by AI technology, offers businesses the ability to interact with customers in real-time and provide customer support more efficiently.
The help desk features help businesses manage customer support tickets more easily, giving support team members visibility of priority issues and customer conversations. The integrated ticket system can also collect customer feedback and satisfaction levels, which allows support staff to take proactive measures.
Ready help desk software offers businesses best practices in ticket management and workflow automation. This means that customer queries can be managed quickly and effectively with automated tools.
Also Read: Powerful Helpdesk Ticketing System for Small Business
Using Hubspot’s CRM, businesses can track customer experience metrics, such as open and closed cases, average ticket response times, and customer satisfaction. This data can be used to identify knowledge base weaknesses or for customer segmentation and targeted sales campaigns.
By integrating with Jira Service Desk, businesses can convert customer requests into support tickets and manage incidents from one centralized location. This allows a seamless transition between customer service agents and technicians. Additionally, Hubspot provides customer satisfaction surveys that can be customized according to specific ticketing systems and customer segments to generate actionable insights.
Customizable Chat Widget
Create a custom chat widget to match your brand and make conversations more engaging.
Variety of Integrations
Seamlessly integrate Hubspot with Shopify, MailChimp, Zapier and more.
Canned Responses
Reuse pre-written answers to frequently asked questions for faster customer support.
Real-Time Message Preview
View customer conversations in real-time from a live chat window.
Engagement Analytics
Gain insights into customer engagement with reporting features.
LiveAgent
Customize help desk operations with workflow automation
LiveAgent is a help desk software built for businesses of all sizes that require a customized help desk solution to better support their customers.
This best help desk ticketing system streamlines workflow operations, from ticketing and routing to managing customer support requests and tracking customer experience metrics. It offers an advanced ticketing system and a customized knowledge base that can help you store and share answers to the most common questions from your customers.
The help desk software supports all types of channels, from email to live chat, which simplifies customer and internal support. Its parent-child ticketing system allows teams to easily manage customer support tickets. You can set up automated ticket routing and assign tasks to support specialists or team members according to their skills to increase customer satisfaction and deliver a personalized support experience.
The open-source help desk system makes it easy to get started for free. It also offers a free trial period and flexible plans, so you can scale your service according to your needs.
LiveAgent comes with advanced features that make it one of the best ticketing systems out there. For instance, you can use automated workflows to automate helpdesk operations and manage support tickets quickly. You can also track customer support requests, response time and ticket resolutions. This ticketing system helps you build customer loyalty and deliver a better customer experience.
- Canned responses available
- Chat routing and queue management
- Customizable and intuitive interface
- Advanced analytics and forecasting
- Ticket assignment and merging
Conclusion: Make the best choice for your business
Choosing any software can be confusing but if you are a small business and looking for helpdesk software which is not limited to customer query management but is also a messaging platform, then Desku suits right for you. It is highly affordable and has the quick fixing and solving of customer support needs.
As the help desk industry continues to grow, it’s important to find the best ticketing systems available. In this article, we’ve outlined the 12 best help desk ticketing systems for 2024. By making the right choices, you can ensure a smooth and efficient help desk experience for your clients. so don’t wait – find the best ticketing system for your help desk today!
