About Us
We built the tool we always wished we had
Desku.io came from a question we kept asking ourselves: why is good customer support software so hard to use? Our team – the same experienced support team behind Hosted.com – has successfully been running customer support for thousands of small businesses for years. We knew exactly what it felt like to be on the front lines: tabs open everywhere, messages slipping through the cracks, and support tools that were either too expensive, too complex, or simply not built with smaller teams in mind.
So we found a better way.
When we came across Desku.io, we recognized immediately what it could become. We backed it, brought it into the Hosted.com family, and have been pouring everything we know about real-world customer support into making it the tool growing businesses actually need.
Experience the simpler way to support customer
See how Desku helps you manage conversations, automate replies, and scale your support all in one place.
We're a young, driven team spread across the globe, and we think that's our edge.
We’re a young, driven team distributed across the globe, and we think that’s our edge.
From the US to the UK, India to Portugal and beyond, we’re a team that genuinely understands what it means to build for a global audience. Different time zones, different markets, different perspectives – and a shared obsession with making customer support simpler. We don’t have layers of bureaucracy or decade-old codebases holding us back. We ship fast, we listen to our customers, and we’re genuinely excited about what AI can do for businesses that have always had to do more with less.
Every feature we build gets tested against a simple question: does this actually make a support team’s day easier?
Our roots in Hosted.com mean we’ve always had a soft spot for startups, online stores, and small business owners – the people who wear five hats at once and need tools that just work. That’s exactly who Desku.io is built for.
Why We Built Desku Differently
We lived the pain. We designed the solution.
What we experienced
Tools that were painfully slow and unreliable
Enterprise pricing that locked out small teams
Complex setups that needed a developer to change anything
Conversations falling through the cracks across channels
No real AI – just basic bots that frustrated customers
So we built
A clean, intuitive UI your team can learn in a day
Transparent, fair pricing built for growing teams
No-code setup – live in minutes, not weeks
OmniChannel Inbox – email, chat, social, all in one place
Real AI automation that actually resolves tickets
Used by Teams At
Our mission
Make great customer support achievable for every business
Not just the ones with enterprise budgets. Whether you’re a solo founder handling your first hundred customers or a growing team managing thousands of daily conversations, Desku.io gives you the same AI-powered tools the big players use – without the complexity, or the cost.
We’re proud of what we’ve built and we have an extraordinary roadmap ahead of us – including new Desku.io products for Shopify, WordPress, WooCommerce and beyond. And we’re only just getting started.
Desku.io is proudly hosted by Hosted.com for all your website needs from Domain Registrations to SSLs and Email Hosting, Web Hosting and WordPress Hosting.
Ready to simplify your customer support?
Join thousands of businesses already using Desku.io deliver faster, smarter support – every day.
No Code Required • Setup in Minutes • Built for Growing Teams • Free 14-Day Trial