Author Rhett Freeman

Rhett Freeman

Content Writer at Desku.io

LinkedIn

About

Rhett is a content writer at Desku with over 8 years of experience in copywriting, journalism, and research, with a passion for websites, AI, and what’s happening in the tech space.

 

He writes informative blogs, news articles, and guides that not only explain complex subjects but also make them accessible and easy to read. Rhett’s clear, descriptive writing style, combined with attention to detail (and a little humor for good measure), lets him provide valuable resources for anyone looking to learn about AI customer service, automation, and the technology behind it.

Latest Articles by Rhett Freeman

Blogs

Customer Service ROI: How to Calculate & Improve it 

A step-by-step guide to unravel the process of measuring and boosting your ...

Blogs

Customer Engagement Score: How to Calculate & Improve It 

Customer Engagement Score (CES) sounds complex, but it’s just a clear way to answer one question: Are ...

Blogs

Top 8 Customer Engagement Strategies for Business Growth 

Customers don’t mind asking a question. They only mind when they’re stuck. If your response is delayed, ...

Blogs

8+ Key Customer Service Trends & Statistics for 2026

In the ever-changing world of customer service, discover the essential insights into ...

Blogs

12 NPS Survey Best Practices (with Data & Insights)

Kickstart your business growth with our best practices for boosting NPS survey ...

Blogs

Ecommerce Conversion Rate Optimization: 14 Proven Tactics 

Boost your online store's success by learning how to calculate ecommerce conversion ...

Blogs

What is a Customer Engagement Plan & How to Create One

Customers don’t always reach out in just one place. They might start with live chat, ...

Blogs

7 Best Ecommerce CRM Software Options in 2026 [Compared & Ranked]

Running an online store can become busy fast. As orders increase, customer ...

Blogs

HelpDesk Automation Guide: Benefits, Features, & ROI

Immerse yourself in the exciting world of help desk automation guide. discovering ...