Author Rhett Freeman

Rhett Freeman

Content Writer at Desku.io

LinkedIn

About

Rhett is a content writer at Desku with over 8 years of experience in copywriting, journalism, and research, with a passion for websites, AI, and what’s happening in the tech space.

 

He writes informative blogs, news articles, and guides that not only explain complex subjects but also make them accessible and easy to read. Rhett’s clear, descriptive writing style, combined with attention to detail (and a little humor for good measure), lets him provide valuable resources for anyone looking to learn about AI customer service, automation, and the technology behind it.

Latest Articles by Rhett Freeman

Blogs

30+ Impactful AI Customer Service Statistics for 2026 

The artificial intelligence (AI) customer service market is projected to grow from ...

Blogs

Customer Sentiment Analysis: What it is & How to Use it

Yearning to understand your customer's feelings about your brand? Discover the importance ...

Blogs

9 Strategies to Improve Ecommerce Customer Retention 

Learn how to skyrocket your eCommerce customer retention rate with these six ...

Blogs

Improve Customer Engagement with Chatbots: 10 Strategies 

Most businesses don’t lose customers because their product is bad. They lose them when ...

Blogs

Customer Success Plan Template: 7 Components & Examples 

Customer success is getting real investment right now. According to Data Bridge Market Research, customer success ...

Blogs

Customer Service ROI: How to Calculate & Improve it 

A step-by-step guide to unravel the process of measuring and boosting your ...

Blogs

Customer Engagement Score: How to Calculate & Improve It 

Customer Engagement Score (CES) sounds complex, but it’s just a clear way to answer one question: Are ...

Blogs

Top 8 Customer Engagement Strategies for Business Growth 

Customers don’t mind asking a question. They only mind when they’re stuck. If your response is delayed, ...

Blogs

8+ Key Customer Service Trends & Statistics for 2026

In the ever-changing world of customer service, discover the essential insights into ...