Author Rhett Freeman

Rhett Freeman

Content Writer at Desku.io

LinkedIn

About

Rhett is a content writer at Desku with over 8 years of experience in copywriting, journalism, and research, with a passion for websites, AI, and what’s happening in the tech space.

 

He writes informative blogs, news articles, and guides that not only explain complex subjects but also make them accessible and easy to read. Rhett’s clear, descriptive writing style, combined with attention to detail (and a little humor for good measure), lets him provide valuable resources for anyone looking to learn about AI customer service, automation, and the technology behind it.

Latest Articles by Rhett Freeman

Blogs

Migrating Your AI Chatbot: From One Platform to Another Without Breaking Support (30–45 Day Plan) 

Choosing a new chatbot platform is the easy part. Moving to it ...

Blogs

AI Chatbot Alternatives: How to Choose the Best Platform (Chatbot Comparison Checklist + Matrix)

There is no shortage of lists telling you which AI chatbot alternatives ...

Blogs

AI Live Chat + Helpdesk Automation: Best Practices for Human Handoff & Support Quality 

The failure mode of chatbot customer service isn’t that the AI can’t answer. It’s that the AI answers ...

Statistics

Shopify Statistics 2026: eCommerce Trends Online Store Owners Should Know

Shopify isn’t just a tool for online stores anymore; it has become one of ...

Statistics

Help Desk Statistics You Need to Know in 2026 

Customer support has moved way past answering emails and tickets, with more people expecting ...

Blogs

Best SaaS Help Desk Software in 2026: Reviews & Real-World Trade-Offs 

Most SaaS teams don’t struggle with customer support because they chose the wrong help ...

Blogs

AI Ticket Triage: Reduce Support Tickets & Improve Response Times with Automation 

Learn how AI and automation are revolutionizing ticket triage, the secret superpower ...

Blogs

Customer Service Management: Benefits, Strategies & Tools

Discover the key strategies that will unlock your e-commerce success and keep ...

Blogs

Ecommerce Post Purchase Experience: 8 Ways to Improve it 

12 proven eCommerce post-purchase strategies to boost customer experience and inspire repeat ...