For SaaS companies, it is becoming more challenging to convince someone for a one-time purchase. To come out of it, you need to do something different from what your competitors are doing. You should plan something like promotional discounts or an advertisement to outshine in the market.
But, simultaneously, this process can take a huge amount of time and effort and will result in false outcomes. To save your time, you should leverage a one-time tested solution that results better when it comes to delivering excellent customer support service.
It’s not a piece of cake to serve your customers with outstanding customer support service, but it can be possible with the help of the right tool selection. Therefore, to put a full stop to your search with the right tool list, we have unfolded the 11 best SaaS help desk software.
Let’s understand them briefly!
What is SaaS Help Desk Software?
A SaaS Help Desk Software is a basic platform that helps to streamline customer support queries with its powerful features and functionalities. A customer can contact you in any form like emails or through any communication platform. So it becomes much more important that we are there for customers when they need us, may it be any platform.
It can be difficult to track down and be in the loop to meet your customers’ needs and track and update them timely. A help desk software can be the one that helps in tracking down the queries, streamlining from multiple platforms, and answering them timely.
You might be confused about so many help desk platforms to choose from, but we have listed some of the best 11 SaaS Help Desk Software which can suit your business.
Let’s know them right away!
Best SaaS Help Desk Software for Your Businesses
1. Desku
Desku is the best SaaS help desk platform that serves a wide range of features to its customers. It helps to save time, streamline support processes and provide live chat functionality.
The robust ticketing system of Desku allows you to track and manage customer inquiries efficiently. With automation capabilities, it helps align your support processes and save valuable time.
Desku seamlessly integrates with Shopify and WooCommerce to better serve its customers across different platforms.
With the availability of a comprehensive range of features, it helps to offer an all-around service hub for effectively resolving and managing support requests. From knowledge base creation to ticket management, Desku has all the important aspects of a modern help desk system.
Key Features:
- Offers great features like CRM integration, ticketing system, Knowledge base, live chat, AI-powered shared inbox, and survey builder.
- Unified ticketing system
- Faster AI-assistance
- Helps in collaboration among customers and support agents.
- Agents can discuss issues, share information, and effectively collaborate.
All these features of Desku SaaS help desk software improve customer support efficiency, huge satisfaction, and enhanced collaboration.
Pricing:
- 7 days Free Trial
- Startup: $09/month
- Team: $19/month
- Business: $29/month
2. Freshdesk
Freshdesk software is embedded with manifold powerful features. Its great ticketing system lets you assign, prioritize, and organize customer tickets that guarantees effective support.
The automation feature of Freshdesk helps to automate repetitive tasks, which decreases manual efforts and simultaneously increases efficiency. In addition, it also supports customer interactions across different communication channels, like social media, email, and phone.You can consider integration and benefit from more amazing features, for example, Toggl Track is an excellent integration for FreshDesk.
The Self-service feature of Freshdesk empowers customers to look for solutions on their own via community forums or knowledge base.
Key Features:
- Offers powerful help desk software designed to enhance customer support faster.
- Features include a ticketing system, automation, multi-channel support, and self-service options.
- Allows businesses to manage customer queries efficiently and requests from various communication channels.
- Provides automation capabilities to streamline repetitive tasks and improve support team efficiency.
- Offers self-service options such as a knowledge base to empower customers to find solutions independently.
Pricing:
- Sprout: Free for unlimited agents with email and social ticketing
- Blossom: $15/user/month
- Garden: $35/user/month
- Estate: $49/user/month
- Forest: $99/user/month
3. Help Scout
Help Scout is also listed as the best SaaS help desk software and is well-known among
customers due to its intuitive and user-friendly interface. The ticketing system it offers allows you to manage customer inquiries, enabling personalized and prompt replies effectively.
The automation workflow of Help Scout helps in automating repetitive tasks and majorly focuses on customer interactions.
Moreover, a strong knowledge base feature allows customers to find answers to general questions and untangle issues by themselves.
Key Features:
- Offers a user-friendly help desk software focused on customer satisfaction.
- Features include a ticketing system, automation, a knowledge base, and customer satisfaction management.
- Enables businesses to respond to customer inquiries and issues promptly and professionally.
- Provides a centralized knowledge base to help customers find answers to common questions.
- Includes features for managing customer satisfaction, such as gathering feedback and monitoring response times.
Pricing:
- Standard: $20/month
- Plus: $40/month
- Pro: $65/month
4. Zoho Desk
Zoho Desk is amongst the excellent SaaS software for businesses that benefits you to craft smart automation to increase your workflow. For example, you can leverage the round-robin ticket assignment feature for uniform ticket distribution.
Zoho Desk provides an AI called Zia that helps identify customer sentiments via messages. It facilitates your support agents to understand the customer behaviour, whether they are happy, sad, angry, upset, or frustrated, so they can provide the best possible reply.
Key Features:
- Provides a comprehensive help desk solution for businesses of all sizes.
- Features include a ticketing system, automation, knowledge base, and multi-channel support.
- Allows businesses to handle customer requests and provide timely support efficiently.
- Offers automation capabilities to streamline workflows and improve response times.
- Supports multiple communication channels, enabling businesses to engage with customers through their preferred method.
Pricing:
- Free trial available
- Paid plans start at $14/user/month
5. Intercom
Intercom eases its customers with powerful automation and messaging features to enhance customer experiences. You can bring all your communication channels in one box to improve visibility and save agents’ time.
The Resolution Bot feature of Intercom allows you to share help-center articles with customers, minimise teams’ workload, and answer their queries. Moreover, you can craft canned responses to look after customer queries in no time.
Key Features:
- Offers a customer messaging platform that enables personalized customer interactions.
- Features include live chat, multi-channel support, and customer interaction management.
- Allows businesses to engage with customers in real-time through live chat.
- Supports communication across multiple channels, including email and in-app messaging.
- It helps businesses build stronger customer relationships and provide personalized support.
Pricing:
- Start: $59/month (1 seat)
- Grow: $119/month (5 seats)
- Accelerate: $499/month (10 seats)
- Scale: $999/month (10 seats)