Bolddesk Alternatives are special because what if your company found the magic help desk platform that suits needs better? Well, the truth is there are several options out there that perform just as well, if not better.
While Bolddesk is great, a business should always be on the lookout for alternatives to HelpDesk software and competitors to find the one that suits them the best.
However, finding the correct Bolddesk Alternative may get stressful for you if you have to acquire information piece by piece about all these alternatives and then find out the one that works the best for you.
We have made it easier for you to know about Bolddesk Alternatives on the go.
Key Takeaway :
Desku is a highly acclaimed help desk software and a great alternative to Bolddesk, offering features such as AI-powered automation, ticket management, self-service portal, and affordable pricing, making it a suitable choice for businesses looking for effective customer support solutions. It provides multiple integrations, a sleek shared inbox, and a centralized customer support system, setting it apart from its competitors.
What Do You Know About Bolddesk?
Bolddesk is an advanced help desk software that makes customer service easy with its collaborative features, an automated system with powerful customisations and is a budget-friendly option for businesses.
Created by Syncfusion, Bolddesk is known to offer various functionalities like incident management, multi-channel communication, customisable branding, self-service, ticket management, live chat feature, feedback and surveys, knowledge base, and automated routing, among others.
It is well-acclaimed among the helpdesk platforms for its self-service and outstanding customer support system.
Top 10 Bolddesk Alternatives To Learn About
1. Desku: Best Bolddesk Alternative
Desku is a highly acclaimed help desk software that is also a great alternative to Bolddesk. Features and utility are such that it has been loved by many users.
It provides multiple integrations that let you stay on one platform. Use the most used tools to leverage and work on your business according to convenience.
A sleek shared inbox helps to streamline customer queries into one unified platform. Desku never lets you miss out on any customer queries.
The simplicity of usage, affordable pricing and centralised customer support system set it apart from competitors. Let’s understand the important key features in brief:
Key features of Desku:
AI-Powered Automation:
Desku offers fantastic automation features that can help streamline the support processes. This includes automated ticket routing, canned responses, and many other brilliant functions.
Ticket Management:
It seamlessly allows its users to manage customer support tickets from a single platform. This includes creating, maintaining, assigning, and tracking tickets throughout the entire support system.
Self-Service Portal:
Desku also provides a self-service portal where customers who are in need of answers can find them, such as frequently asked questions, and are also able to submit support requests for further support.
Reporting and Analytics:
Desku provides handy reporting and analytics tools that can help users track key customer support metrics such as ticket volume, response times, and customer satisfaction.
Live Chat Feature:
Desku is famous for facilitating easy customer communication through live chat.
Integration:
It integrates itself with eCommerce platforms like Shopify and WooCommerce and marketplaces like Envato. Stores can be easily registered with Desku and managing customer service becomes a breeze for them.
Knowledge Base:
For all the common customer questions, software like Desku can provide immediate answers.
SLA management:
Desku can automate the entire process of tracking and help manage service-level agreements or SLAs.
Pricing:
- Desku offers affordable packages starting at just $29 per user per month.
- The other package (Team) operates at $59 per user per month.
- Business Package operates at $89 per user per month.
2. Freshdesk
Freshdesk is a customer support and helpdesk software platform designed to assist businesses in managing customer inquiries, support tickets, and various customer service-related tasks.
It offers a range of features and tools that help organizations streamline their customer support operations, improve response times, and enhance overall customer satisfaction.
Some of the key features of Freshdesk include ticket management, knowledge base creation, live chat support, email integration, automation, and reporting and analytics.
Fresh Desk is known for converting requests via emails, web phone, chat, and messaging, and is responsible for unifying ticket resolution across channels. Its strong automation and AI system helps streamline the support processes for the customers.
Key features of Freshdesk:
- Effective customisation
- User, role, and other access management
- Reporting
- Dashboards
- Customer/Contact Database
- SLA Management
- Ticket Response User Experience
- Ticket Collaboration
- Customisation
- Customer Portal
- Workflow
- Attachments/screencasts
Disadvantages of Freshdesk
- No cloud hosting in Middle Eastern countries
- In some cases, slower response times affect urgent issue resolution
- Absence of a few additional features
Pricing:
- Has a free plan that can be used up to 10 agents.
- The Growth Plan starts at INR 999 per agent per month if billed annually.
- The Pro Plan starts at INR 3599 per agent per month if billed annually
- The Enterprise Plan starts at INR 5699 per agent per month if billed annually
3. Zohodesk
ZohoDesk helps in easy communications with varied options like phone, text, email, live chat, SMS, social media, and others. It furthermore helps in easy assigning of calls to your agents to their customers based on the service and departments.
Zoho Desk is a customer service and helpdesk software solution offered by Zoho Corporation. It is designed to help businesses manage customer inquiries, support tickets, and interactions efficiently.
Zoho Desk provides features such as ticket management, automation, multi-channel support (email, chat, social media), knowledge base creation, and analytics to streamline customer support operations.
It’s part of the broader suite of Zoho products designed to help businesses manage various aspects of their operations. Zoho Desk aims to enhance customer satisfaction by simplifying and improving the customer support process.
Key features of Zohodesk are:
- Automation
- Omni-channel Communication
- Conversational AI
- HelpDesk ticketing system
- Customisation
- Integration
- Multi-department support
- Reporting and Metrics
- Self-service experience
Disadvantages of Zohodesk
- Bad view of incidents in columns
- Creating the base configuration of the automation is quite difficult
- The administrators don’t have very direct access to all departments
Pricing:
- The Standard plan starts at 800 INR per user per month
- The professional plan starts at 1,400 INR per user per month
- The Enterprise plan starts at 2,400 INR per user per month
4. Zendesk
Zendesk is a widely used customer support and helpdesk software platform. It enables businesses to manage customer inquiries, support tickets, and interactions effectively.
Zendesk offers features such as ticket management, automation, multi-channel support (including email, chat, and social media), knowledge base creation, and analytics to optimize customer support operations.
It’s part of the Zendesk Suite, a collection of tools designed to improve customer engagement and support. Zendesk helps organizations enhance customer satisfaction by simplifying and streamlining the customer support process.
With Zendesk, you can provide support across channels and your customers won’t even know that it was a difficult task. Thanks to Zendesk’s Support system which allows the business to have a natural and flowing conversation with customers. It is catered to solve complex issues and processes seamlessly.
Key features of Zendesk are:
- Ticketing System
- Reporting
- Customisation
- Integration
- Dashboards
- IT help desk
- Help Desk Automation
- SLA Management
- Mobile Apps
- Multi-channel, Multi-Lingual Support
- Self-service Portal
- Ticket Collaboration
Disadvantages of Zendesk
- Slow feature-prioritization process
- Bugs that disturb the workflow
- Some people have complained about some missing features
Pricing:
- The Suite Team plan is priced at US $55 per user per month
- The Suite Growth plan is priced at US $89 per user per month
- The Suite Professional plan is priced at US $115 per user per month
- The Suite Enterprise plan’s price is undisclosed and should be talked about with Zendesk.
Read More:10 Best Zendesk Alternatives for Your Business in 2024
5. Hubspot
Hubspot Service Hub is known for bringing all the customer service data and channels together in one place and helps you scale your support through automation and great self-service.
HubSpot offers a comprehensive customer relationship management (CRM) platform that includes customer support and helpdesk capabilities. It helps businesses manage customer inquiries, track interactions, and automate tasks to improve customer service.
It fruitfully allows you to scale your company and deal with the several complexities of customer support.
Key features of Hubspot Service Hub are:
- Free CRM
- User, Role, and Access Management
- Reporting
- Ticket Creation User Experience
- Automated Response
- Live Chat Support
- Knowledge Base
- Personalisation
- Great Workflow
- Quotes Management
Disadvantages of Hubspot
- The Customer Portal setup is too complex
- Customising the knowledge Base settings still gets a bit confusing
- They have a free plan
Pricing:
- The CRM Suite Starter is priced at $18 per user per month
- Professional Plan is priced at $800 per user per month
6. Tidio
Tidio is an acclaimed all-in-one customer service platform that actually helps in generating more sales. It is currently used on 300,000 websites worldwide.
Tidio is a live chat and chatbot platform. It enables businesses to provide real-time customer support through their websites and messaging apps, making it easier to engage with website visitors and address their queries.
Key features of Tidio
- Customisation
- Live Chat
- Pop-Up chat
- Notifications
- In-app messaging
- Targeted Emails
- Knowledge Base
- Conversation Arching
- Customer Profiles
- Lead Development
- Control
- Route to Human
Disadvantages of Tidio
- People keep missing people with the beep alerts which is not noticeable
- Users have suggested giving some default templates to different chats
Pricing:
- There is a dedicated free plan
- The starter pack begins at $29 per user per month
- The communicator plan is priced at $25 per user per month
- The Chatbots plan is priced at $29 per month
7. Intercom
It is known to be a complete customer support platform with excellent customer service across automation and human support. It is working itself towards effective solving of customer problems without the need for human intervention and through AI.
Intercom is a customer communication platform that combines live chat, email, and in-app messaging. It helps businesses engage with customers at various stages of their journey and offers tools for customer support, marketing, and sales.
Key features of Intercom:
- Customisation
- Automated Response
- Ticket Creation User Experience
- Email to Case
- Live Chat Support
- In-App Messaging
- Pop-Up chat
- Attachments/Screencasts
- Notifications
- Knowledge Base
- Team Inbox
- Customer-Profiles
Disadvantages of Intercom
- Little expensive for a solo user
- Very limited SMS feature
Pricing:
- Starts at $74 per month
- The Pro pack and the Premium pack are customised according to prices
8. Gorgias
With Gorgias, businesses can provide excellent service at every stage of growth. Certified with B Corporation, Gorgias has some excellent features and is brilliantly AI-automated.
Gorgias is a customer support helpdesk specifically designed for e-commerce businesses. It integrates with various e-commerce platforms and automates responses to common customer queries, streamlining support operations.
Key features of Gorgias:
- Ticket Creation User Experience
- Attachments/Screencasts
- Ticket Response User Experience
- Ticket Collaboration
- Automated Response
- Automation as a Self-Service Platform
- Integrations
- Notifications and Chat Pop-up
- Tickets
- Macros
- Communication through Email and Social
Disadvantages of Gorgias
- Reporting functions not fully developed
- Integrations seem limited compared to other helpdesk options
Pricing:
- There is a Starter plan available for a monthly subscription with 50 tickets per month
- The Basic Plan is priced at $50 per month with 300 tickets per month
- The Pro Plan is priced at $300 per month with 2,000 tickets per month
- The Advanced Plan is $750 per month with 5,000 tickets per month
- The Enterprise Plan comes with a custom ticket volume and the price is disclosed after talking with Gorgias.
Read More:Exploring Gorgias Alternatives and Competitors 2024
9. Gmelius
Gmelius is known for making great teamwork happen. It has a very famous shared inbox tool, scales the needs of the businesses well, and enforces strict privacy by Design model.
Gmelius is a collaboration and email management platform that offers shared inboxes, email tracking, and task management. It helps teams work more efficiently with email and provides customer support capabilities.
Key features of Gmelius:
- Notes
- Internal Discussion
- Email Tracking
- Trends
- Templates
- Assignments and Snacks
- Predefined Rules
- Trends
- Integrations
- Tagging System
- Gmail Integration
- Unified Inbox
- Email Automation
Disadvantages of Gmelius
- It gets easy to share conversations with people who should not be reading emails
- A drop-down function for the variables would be better if incorporated
Pricing:
- The Flex Plan starts at $15 for a whole team per month
- The Growth Plan is priced at $24 per user per month if billed yearly
- The Pro Plan is priced at $36 per user per month if billed yearly
10. SysAid
SysAid is an IT service management (ITSM) and helpdesk software solution. It’s designed to streamline IT support operations, manage service requests, and provide a centralized platform for IT teams to handle technical issues and inquiries.
Here are the features of SysAid:
- Asset management
- Ticketing Capability
- Reporting
- Customisation options
- API
- Activity Dashboard
- Analytics
- Approval Process Control
- Collaboration Tools
Disadvantages of SysAid
- Pricing is not publicly displayed
- Users have reported that the pricing is on the higher side
Pricing:
Contact them for pricing
Conclusion: Choose Right Bolddesk Alternatives
Every business comes with different needs. This article is here to tell you that Bolddesk is not the only helpdesk platform that needs consideration when we are choosing a helpdesk platform. There are other options equally as good or better depending on the needs of your business.
This is where Desku comes in handy as its features are built to cater to all businesses with ease.
With features like centralised customer assistance, live chat, integration, customisation, SLA management, automation, and a knowledge base, it hardly lacks something that a business needs to provide effective customer support. Furthermore, people are in awe of its affordable pricing.
