Maximize the social media interactions into revenue generation without compromising customer support. Connect all social channels with Desku and get started.
Steven G
Hassle-free social media management without sharing your credential details to anyone with the team, and yet managing every customer from multiple channel under one roof.
Always send personalised crafted messages to your customers so that they know you are genuinely concerned about them.
Provide end-to-end solutions to your customers across every channel. Interact them with the right pace instantly may it be order refund or order delivery status. Desku will manage everything.
Manage Facebook comments, ad comments, messages, and mentions
Manage Instagram messages, comments, ad comments, and mentions from posts and Stories
Control who gets assigned social tickets (and what kind)
Reply on social or a different channel
Create Macros for common social interactions
Summarize
Composer AI features
Generate a help center article from shorthand
When there are common question request from the customer, share knowledge base articles for the better understanding of the queries that they are stuck at.
How DSG decreases their response time by 50% and drive sales using Desku Chat
Decrease in First Response Time
50%
Decrease in First Response Time
10X
Previous Help Desk
Zendesk
How ActionVFX Reduces Their Response Time and Resolution Time by 35%
Tickets/month
+5000
Support agents
10X
Previous Help Desk
Zendesk
Social Media Inbox Software is a tool that helps manage and organize social media interactions and messages from various platforms in a single inbox.
Social Media Inbox Software works by connecting to different social media platforms and aggregating messages, comments, and mentions into a unified inbox. It allows users to respond, assign tasks, and track conversations efficiently.
The benefits of using Social Media Inbox Software include streamlining social media management, improving response times, enhancing collaboration among team members, monitoring brand mentions, and providing better customer support.
Social Media Inbox Software typically supports popular social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and sometimes others like YouTube and Pinterest.
Social Media Inbox Software varies in user-friendliness depending on the specific tool, but many platforms offer intuitive interfaces and features designed for beginners. Training and support resources are often available to help users get started.
