About the Customer SeniorCare:
SeniorCare – Singapore’s Most trusted Elderly Store, specializing in providing a comprehensive range of products and services to the senior community.
We aim to give families what they need easily,” says the marketing chief, showing their commitment to convenient and caring service.
Henry Hoe – Co-Founder Senior Care
The Challenge:
Prior to implementing Desku.io, SeniorCare was facing a significant challenge in managing customer inquiries across various channels.
The fragmented communication led to overlooked inquiries, causing a gap in their customer service excellence.
This not only strained their small team but also risked the satisfaction and trust of their customer base.
It was challenging to keep up with the pace and organize these interactions effectively
The Solution:
Desku.io came into play using Unified Inbox and advanced AI worked together to use all of SeniorCare’s knowledge and website information to respond to customer questions.
“Integrating Desku and Eva Ai was a game changer for us”
CMO – Senior Care
The introduction of Eva AI, trained on their extensive product information, meant reliable support was available any time.
“Eva Ai transformed how we interact with customers, always on standby to assist, 24/7 On time Customer Service agent”
the CMO proudly states
The Result:
Desku’s influence was significant, bringing 40% of customer interactions under a single, automated system.
“This level of automation has not only made our jobs easier but also enhanced customer satisfaction”
SeniorCare now delivers a more efficient and reliable service, thanks to the desku’s centralized unified inbox system.
Recommendation:
SeniorCare highly recommends Desku.io because it has really helped simplify how they handle customer support.
The CMO of SeniorCare points out that Desku.io has been crucial in making their customer service better, which is very important for any business.
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