Endless Opportunities For Every New Orders

Desku gives your agents the best tools to arrange the products of the store to recommend them to your customers according to their requirements without even leaving the help desk dashboard.

A woman is pointing at a screen with an order management system displayed on it, showcasing a shopping cart.

Join 50,000+ brands improving their customer service with Desku

Help Your Customers From a Single Tab Itself

Create, Refund, and Cancel Orders:
All In One Place

Perform every activity that you need to maintain your store, without switching to multiple tabs.

A screen shot of a screen showing an order management system with a product and a price.
A screen shot of the woocommerce checkout page for order management.

Efficient order
management with

Desku’s Macros are more than a developed template and thus trigger some basic actions like processing refunds, creating or cancelling orders. This helps in speeding up the resolutions and actions for common actions from customers.

One Secure Platform for Your Ecommerce Store

Integrate your Shopify Store with Desku to not only manage your customers, but also retain customers. It becomes easier to resolve queries faster with the extravagant features of Desku

A screen shot of the shopify checkout page featuring order management.

Manage everything, Orders and Queries

A dollar sign in a circle on a white background representing order management.

Refund Management

Is refund management becoming difficult? Manage everything with the Desku. It will trigger you whether you need to restock the product while keeping the product quantity count.

An order management icon with a shopping cart and a check mark on it.

Generate new orders

Select an order, apply a discount code, successfully place an order, and reply to customers. All can be done within few seconds only.

Order management: a square with an x in the middle is a visually striking and easily identifiable symbol that represents effective order management.

Cancel order management

Easily process the order cancellation with just a few clicks. Provide visibility to your store by putting the feedback and reason behind the order cancellation.

A clock icon featuring a blue arrow for efficient order management.

Order history management

A pink icon with a flower in it for order management.


When an order is created, we will immediately handle the counting of the product stock left so the agents do not have to keep on checking for product stock.

A blue icon with a speech bubble for order management.

All-time support for your team

Do not worry about managing your eCommerce store, our team will set it up right for you so that you do not have to keep your customers waiting.

How Our Customers Deliver Exceptional
Support Leveraging Automation?

How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

Access order management logo on a black background.
  • 900
    Ticket Per Months
  • 4
    Support Agent
  • Zendesk
    Previous Helpdesk

How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

An ariga logo featuring order management.
  • 3 to 6
    Support agents
  • +200
  • 20%
    Orders w/questions

Automate your Ecommerce Store

An illustration of a self-service phone with an email on it.


Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Ecommerce Stores

A chatbot with the text, i'm martin happy chat, how can i help you today? Provides self service assistance.

Intent and sentiment analysis

Let us comb through every ticket that you recieve so you don't have to. Leverage and understand the sentiment of customers and enable the automation tools in Desku.

A group of self-service icons labeled as 'new'.


Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.