Precision-Driven Automation

Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.

A woman is pointing at a screen with an order management system displayed on it, showcasing a shopping cart.

Join 50,000+ brands improving their customer service with Desku

Growing Efficiency, Building Automation
For Humans

Automate Repeated Messages

Deliver important information to your customers, and create automated responses by pairing macros with rules. You can easily set your custom rules depending upon the individual message with the different Shopify customers. Let your customers know that you hear them and you are available for them by sending the right message on right time.

A screen shot of a screen showing an order management system with a product and a price.
A screen shot of the woocommerce checkout page for order management.

Save Time, Grow More

Save time by automating tasks for the common queries. Loyal customers are going to come back with higher expectations and you have to be ready for the spontaneous replies. It is important to prioritise according to the type of queries of the customers and automate the responses which are repetitive.

Increase Productivity by Decluttering

Spend less time taking care of your customers by constantly keeping an eye. Close tickets of the solved queries of customers and keep the workspace subtle and much simpler to avoid unsolicited mails and messages.

A screen shot of the shopify checkout page featuring order management.
A dollar sign in a circle on a white background representing order management.

All time customer support

High chances of customers contacting you at midnight or at off business hours? Are you going to leave them hanging? No, simply set an auto-reply that will be received by them in the absence of your support team for at least making them know that you are there for them.

An order management icon with a shopping cart and a check mark on it.

Get relieved from unwanted comments on social media

People on social media go crazy and sometimes it becomes extremely tight to manage all the comments rushing, you can set the rules to avoid the negative comments and manage the brand reputation.

Order management: a square with an x in the middle is a visually striking and easily identifiable symbol that represents effective order management.

Access automation on your own terms

Easily process the order cancellation with just a few clicks. Provide visibility to your store by putting the feedback and reason behind the order cancellation.

A clock icon featuring a blue arrow for efficient order management.

Order history management

A pink icon with a flower in it for order management.

Inventory management

When an order is created, we will immediately handle the counting of the product stock left so the agents do not have to keep on checking for product stock.

A blue icon with a speech bubble for order management.

All-time support for your team

Do not worry about managing your eCommerce store, our team will set it up right for you so that you do not have to keep your customers waiting.

How Our Customers Deliver Exceptional
Support Leveraging Automation?

How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

Access order management logo on a black background.
  • 900
    Ticket Per Months
  • 4
    Support Agent
  • Zendesk
    Previous Helpdesk

How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

An ariga logo featuring order management.
  • 3 to 6
    Support agents
  • +200
  • 20%
    Orders w/questions

Provide Automated Customer Experience

An illustration of a self-service phone with an email on it.


Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.

A chatbot with the text, i'm martin happy chat, how can i help you today? Provides self service assistance.

Intent and sentiment analysis

Let us comb through every ticket that you recieve so you don't have to. Leverage and understand the sentiment of customers and enable the automation tools in Desku.

A group of self-service icons labeled as 'new'.


Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.