Provide your customers with quick answers and full optimization on the website.
Be available for your customers when they need you without interrupting your support team for the questions like “Where is my order”? Easily manage routine tasks like product cancellation, and refund requests and easily escalate your efficiency and provide the best experience to your customers.
Customers will always appreciate quick replies to their queries and thus Desku allows you to interact without feeling like having a robotic lengthy conversation. Simply enter your name and email address to get the quick verification.
Show what is relevant to your customers in their self-service experience. Use by default parameters such as order shipment status, and other order details. Let your customers initiate return or cancellations if it meets the policy. Not only to customers but provide your support agents with an efficient service.
Yes, absolutely there will be a 30% low ticket load of customers asking for their order shipping status. With the self-service let your customers find up-to-date shipment information and order details.
Display what is relevant to your customers. Customise the default relevant features for providing what customers need and expect. Each customer will find what is applicable to them.
Self-service will allow your customers to process order returns or cancellations. Support agents will be notified in no time and can proceed with the conversation directly on Desku Chat.
Easily customize your self-service according to your return policy to avoid repeated questions from customers. Shopify integration with Desku will provide a global return policy for customers.
