Get all customer detail available right next to the ticket

Showcase the most relevant information about the customers from the sidebar from multiple eCommerce platforms.

Provide exceptional support to every customer

No need of opening the extra tab!

Support agents can customize the approach and know their customers better by viewing the customer history right from the sidebar without switching to any other tabs.

Create EVERYTHING right from Desku!

Create orders, process refunds, product cancellations, and add third-party integration right from one place. Power up your helpdesk support software under on roof!

Not happy with the current sidebar? Just drag and drop!

Only put the information that you require for your team to display it with the drag and drop editor making it easier for the support agents to view the bar they require.

☆☆☆☆☆ 5/5

Raised efficiency and productivity in work with fine customer management by Desku.

-James, Shopify Business Owner

All you need is one customer sidebar

Fetch the data from multiple third-party apps

We have collaborated with the leading third-party apps for everyday usage and making customer support better.

Create your own widget

Create the custom HTTP integration or use an app like Zapier which is a no-code way to customise your Helpdesk Support Software.

View what you chose

Only putting the data which you want to view every day is helpful with the easy customisation of the sidebar with a drag and drop editor.

One centralised customer profile approach

Get every customer's details like the location, order history, and timezone. Also, know about the medium that they use for contacting support by leaving internal notes!

Use Macros for the chat widget

The customer sidebar provides all the information you need but Macros can also be used to easily integrate it with the third-party apps to navigate better customer support.

All-time support for your team

Do not worry about managing your eCommerce store, our team will set it up right for you so that you do not have to keep your customers waiting.

How our customers deliver exceptional support leveraging automation

How Love Your Melon uses macros and rules that can auto-close tickets that do not need attending from a support agent.

900

Tickets per months

Desk.com

Previous Help Desk

How Roma uses Desku live chat feature and automates some common questions with Desku Rules.

3 to 6

Support agents

+200

Orders/day

20%

Orders w/ questions

Complete your automation tool kit with Desku

Rules

Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.

Intent and sentiment analysis

Let us comb through every ticket you recieve so you don't have to. Leverage and understand customers' sentiment and enable the automation tools in Desku.

Macros

Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.