Try free for 07 days. No credit card required. Billed Annually
/ Per Seat / Per Month
Perfect for Startups
/ Per Seat / Per Month
Perfect for Small Team
/ Per Seat / Per Month
Perfect for Business
Try free for 07 days. No credit card required.
Perfect for Startups
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
Perfect for Small Team
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
| Shopify Store Integrate seamlessly with Shopify for efficient e-commerce management and support. | Woocommerce Store Leverage WooCommerce integration for enhanced e-commerce features and customer support. |
| Whitelabel & CNAME Customize your domain name for branding consistency and enhanced professional appearance in client interactions. | Zapier Integration Connect and automate workflows between your platform and hundreds of other services with Zapier integration. |
Perfect for Business
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
| Facebook Integrate your Facebook Page to manage interactions and enhance customer engagement. | Whatsapp Offer support and engage with customers directly through WhatsApp integration. |
| Instagram Leverage Instagram integration for customer support and marketing opportunities. | Webhook Create custom integrations and automate data transfer with Webhook connectivity. |
| Shopify Store Integrate seamlessly with Shopify for efficient e-commerce management and support. | Woocommerce Store Leverage WooCommerce integration for enhanced e-commerce features and customer support. |
| Whitelabel & CNAME Customize your domain name for branding consistency and enhanced professional appearance in client interactions. | Zapier Integration Connect and automate workflows between your platform and hundreds of other services with Zapier integration. |
Try free for 14 days. No credit card required. Billed Annually
Connect your inbox, Support tickets, and Help center into a Single Dashboard, AI-enhanced workspace for better efficiency, Smart Ai Assist for teams.
| Features | Startup | Team | Business |
|---|---|---|---|
| Email Address Link your email to seamlessly integrate customer communications into the support platform. | 5 Email Address | Unlimited | Unlimited |
| Tickets Track and manage customer issues and requests efficiently with our ticketing system. | Unlimited | Unlimited | Unlimited |
| Customers Easily access and manage customer profiles, history, and interactions. | Unlimited | Unlimited | Unlimited |
| Basic Chatbot Automate responses to common queries using our basic chatbot, enhancing customer service efficiency. | |||
| Workflow Automation Streamline your team's processes by automating repetitive tasks and workflows. | |||
| Conversation views Customize how you view and manage customer conversations for improved organization and tracking. | |||
| Macros Save time by using macros to quickly respond to common queries with predefined answers. | |||
| Office Hours Set and display your team's availability to manage customer expectations for response times. | |||
| Custom Fields Tailor your ticket forms with custom fields to gather specific information from customers. | |||
| Ticket Form Collect essential customer information and queries through customizable ticket submission forms. | |||
| CSAT Build custom filtered views to monitor conversations in real time. | |||
| SLA Build custom filtered views to monitor conversations in real time. | |||
| Dynamic conversation status Keep track of conversation stages with dynamic status updates, from 'Open' to 'Resolved'. | |||
| Saved reply Store and use pre-written replies for efficient and consistent responses to frequent inquiries. | |||
| Block email and domains Enhance security and focus by blocking unwanted emails and domains from contacting support. | |||
| Round robin assignment Distribute incoming tickets evenly among agents to ensure balanced workloads. | |||
| Workload Management Monitor and manage the distribution of tasks among team members to optimize efficiency. | |||
| Agent activity log Track and analyze agent performance and activity for quality assurance and training purposes. | |||
| Reports & Analytics Gain insights into team performance and customer satisfaction through detailed analytics and reports. | |||
| Ticket Collision Detection Prevent multiple agents from responding to the same ticket simultaneously, ensuring coordinated responses. | |||
| Ticket Portal for customers Enable customers to track their ticket status and history through a dedicated online portal. |
Experience the Future of Customer Support with Eva AI Assist: Smart Composing, Summarizing, and Auto-Answer Generation in Your Unique Voice
| Eva AI Compose Utilize advanced AI to draft emails and messages, enhancing efficiency and communication clarity. | |||
| Eva AI Summary Quickly generate concise summaries of lengthy documents or conversations using AI technology. | |||
| Eva AI Auto fill Build custom filtered views to monitor conversations in real time. | |||
| Eva AI Compose (my tone of voice) Personalize your communication with AI that adapts to and mimics your unique writing style and tone. |
Experience the Efficiency of Eva AI: Our Revolutionary AI Chatbot Designed to Substantially Cut Down Your Support Volume.
| Eva AI chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. | |||
| Eva AI answers Leverage AI to provide instant, accurate answers to customer inquiries based on learned data. | |||
| Eva Custom answers Tailor your chatbot's responses with custom answers to fit specific needs and scenarios. | |||
| Multiple content sources Integrate various content sources to enhance the chatbot’s knowledge base and response accuracy. | |||
| Snippets Use pre-defined text snippets for quick and consistent responses in customer interactions. | |||
| Conversation snippets Capture and reuse effective parts of conversations to improve response quality and efficiency. | |||
| Content targeting Deliver relevant content to users based on their behavior, preferences, or demographics. | |||
| Targeting & scheduling Schedule and target specific content to be delivered to the right audience at the right time. | |||
| Eva conversation monitoring Keep track of chatbot conversations to ensure quality and gather insights for improvements. | |||
| Usage limits and notifications Build custom filtered views to monitor conversations in real time. | |||
| Eva reports Access detailed reports on Eva AI’s performance, customer interactions, and outcomes. | |||
| Workflows for Eva Build custom filtered views to monitor conversations in real time. |
Empower Your Customer Interactions: Seamless Livechat Integration with a Comprehensive, Customizable Knowledgebase
| Livechat Engage in real-time conversations with customers for immediate support and interaction. | Unlimited | Unlimited | Unlimited |
| Livechat Widget Customization Personalize the live chat experience with customizable widget designs to match your brand. | |||
| Welcome message Greet visitors automatically with a pre-set message to initiate engagement and provide guidance. | |||
| Hide Livechat Widget Option to discreetly hide the live chat widget when offline or as per your business requirements. | |||
| Require email to chat Ensure you capture visitor contact details by requiring an email address to initiate a chat. | |||
| Customize Widget launcher logo Brand your chat experience by adding your logo to the chat launcher. | |||
| Multibrand Chatbot Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs. | |||
| Javascript SDK Methods for Livechat Integrate and extend live chat functionalities with our comprehensive JavaScript SDK. | |||
| Proactive Support Anticipate customer needs and offer help proactively with targeted messages and actions. | |||
| Public knowledgebase Provide customers with self-help options through a publicly accessible knowledgebase. | |||
| Articles Educate and inform your customers with articles covering common queries and topics. | Unlimited | Unlimited | Unlimited |
| Knowledgebase Customization Tailor the look and feel of your knowledgebase to align with your brand identity. | |||
| Unbranded Knowledgebase Offer a neutral, unbranded knowledgebase for a more generic or white-label approach. |
Create Smart Automations, Seamlessly Integrate with Your Live Chat Widget, and Deliver Superior Support Across Multiple Brands
| Chatbot Recipe Use predefined templates to quickly create effective chatbot interactions tailored to common customer scenarios. | 1 Recipe | 5 Recipe | 10 Recipe |
| Active Bot Users Track and analyze the number of users actively engaging with your chatbot to measure engagement and effectiveness. | 1k | 2k | 5k |
| Autoreply in conversation Automatically respond to common inquiries within conversations, ensuring quick and consistent customer support. | |||
| Basic Automation for conversations Streamline customer interactions with automated responses and actions for routine conversation scenarios. | |||
| Multibrand Chatbot Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs. |
Give customers the support they need before they Ask. Manage Everything from Conversations, Tickets, Customer Data, and Reporting to single platform
| Whitelable-CNAME Build custom filtered views to monitor conversations in real time. | |||
| Survey Builder Easily create and customize surveys to gather valuable customer feedback and insights. | |||
| App Permission Control and manage access to various app features, ensuring security and role-appropriate usage. | |||
| Custom Roles Define and assign custom roles within your team for tailored access and workflow management. | |||
| Social Login - Google Enable users to conveniently sign in using their Google account, simplifying the login process. | |||
| Public API Integrate your system with other services and extend functionality using our accessible public API. |
Give Conversational support where it works best for your customers.Connect with a Wide Range of Apps and Integrations to Boost Your Efficiency
| Social Media | |||
|---|---|---|---|
| Social Media Build custom filtered views to monitor conversations in real time. | |||
| Facebook Page Integrate your Facebook Page to manage interactions and enhance customer engagement. | |||
| Instagram Leverage Instagram integration for customer support and marketing opportunities. | |||
| WhatsApp Offer support and engage with customers directly through WhatsApp integration. |
| Ecommerce | |||
|---|---|---|---|
| Shopify Integrate seamlessly with Shopify for efficient e-commerce management and support. | 1 Store | 3 Store | |
| Woocommerce Leverage WooCommerce integration for enhanced e-commerce features and customer support. | 1 Store | 3 Store | |
| Ecwid Connect with Ecwid to streamline your e-commerce operations and customer interactions. | 1 Store | 3 Store | |
| Shopline Integrate Shopline to expand your e-commerce platform with additional features and support. | 1 Store | 3 Store |
| Other Integrations | |||
|---|---|---|---|
| Zapier Connect and automate workflows between your platform and hundreds of other services with Zapier integration. | |||
| Pabbly Integrate seamlessly with Pabbly for efficient online form creation and data collection. | |||
| One Signal Enhance your communication with OneSignal's powerful push notification service. | |||
| Google Analytics Gain valuable insights into user behavior by integrating with Google Analytics. | |||
| Webhook Create custom integrations and automate data transfer with Webhook connectivity. | |||
| Envato Easily integrate with Envato for access to a vast library of creative assets and tools. | |||
| Weglot Expand your global reach with Weglot's multilingual translation capabilities. | |||
| Chargebee Simplify subscription management and billing processes with Chargebee integration. | |||
| Slack Integration Improve team collaboration by integrating your platform with Slack. | |||
| Custom Apps Enhance functionality by developing and integrating custom applications tailored to your needs. | |||
| Zendesk Migration Seamlessly migrate your data and workflows from Zendesk to our platform. | |||
| Freshdesk Migration Efficiently transfer your customer service operations from Freshdesk with our migration tool. | |||
| Ticksy Migration Easily move your support system from Ticksy to our platform without losing data. |
Leverage Advanced Reports for Comprehensive Analysis and Smarter Decision-Making
| Prebuilt Reports Access a range of ready-to-use reports to quickly gain insights into various aspects of your operations. | |||
| Agent performance report Evaluate individual agent performance metrics for quality assurance and training opportunities. | |||
| Custom reports Create tailored reports to meet your specific data analysis needs and objectives. | |||
| SLA Management Dashboard Monitor and manage service level agreements (SLAs) effectively with a dedicated dashboard. | |||
| Export reports Easily export reports in various formats for sharing, presentation, or further analysis. | |||
| Effectiveness Reports Assess the impact and effectiveness of your customer support efforts through detailed reports. | |||
| Reporting Drill-downs Delve deeper into your data with drill-down capabilities for more granular insights. | |||
| Realtime Dashboard Stay updated with a real-time dashboard providing live data on key performance indicators. |
Team & Advance Plan : AI-Copilot & AI Chatbot
Desku offers tailored plans: Startup, Team, and Business. Each plan suits different sizes of operations, all offering unlimited tickets and customer access.
Desku’s charges are based on the plan chosen, with additional fees depending on the usage of certain advanced features.
Desku’s free trial offers full access to selected features for 14 days without requiring a credit card.
Desku allows easy adjustments between plans and the number of seats through the settings and billing sections.
Eva Ai is Desku’s AI-powered bot, providing automated customer support and assistance features across the platform.
