Let your customers help themselves with the most efficient Knowledge Base Software and gain insights.
Help customers to find their answers on their own through the informative self-service portal of your business. Generate endless and lightning-fast articles.
Provide the information customers need from anywhere and anytime. May it be on any device to at the midnight.
If a customer is unable to find an answer to their question in the relevant knowledge base, give them a clear path to reach out to your team directly.
Give support options in Docs
Gain insight from Beacon activity
Work on all devices
Optimized for search
Make rich and informative Knowledge Base
Write very informative and accurate Knowledge Base articles for customers so they can help themselves before approaching you.
Enable/Disable in Live Chat
Enable or Disable the Knowledge Base articles in the Live Chat. Customers will go through the articles before raising any queries to your support agent.
The relevant information that helps customers in getting answers eventually helps in building the trust in your business.
Articles that you put in the Knowledge Base are editable anytime however you want them. Easy customization brings the flexibility.
No limits to uploading the articles. Upload as many articles you want for your customers and give maximum insights to educate them.
Not sure about uploading the article or want to upload it later? Easily publish in the draft section. Easily switch between "draft" and "publish" section by just one click.