Get yourself a powerful centralized helpdesk that enables your agents to extend a phenomenal shopping experience on Facebook, Instagram, Twitter, and much more.
“Desku has so much integration between Shopify, Instagram, and Facebook. The Facebook ad commenting has been very interesting. People have been converting right there, thanks to a simple social interaction.”
A social support workflow exclusively made to help your agents
With Desku’s integration into your social media apps, your agent can directly answer questions from any social media account without asking for login credentials from your social media manager every time.
With tools that help you view your customer’s message history across all social media channels like Facebook, Instagram, and Twitter, you can personalize messages to make your customers feel special.
Impactful actions like refunding an order can be done through your helpdesk itself when you connect your Shopify, BigCommerce, or Magento store with Desku. Don’t just respond on social but empower your agents to provide end-to-end solutions to your customers over social media itself.
How we help our customers deliver exeptional support on social channels
How DSG decreases their response time by 50% and drive sales using Desku Chat
How ActionVFX Reduces Their Response Time and Resolution Time by 35%