Never let go of any customers unanswered by simply connecting social channels with Desku.
70%
Faster responses
40%
Faster resolutions
2X
Better CSAT and NPS Scores
Unify your chat services into one convenient spot.
Managing communications across WhatsApp, Instagram, and multiple Facebook Pages can be daunting. Streamline your messaging by consolidating them into a single unified inbox.
Uniform ways of getting in touch
Maintain relationships via multiple channels like Social Platform, Website or Emails? Integrate all your channels with Desku for seamless communication.
Integrate Specific Channels
Include regional messaging apps, e-commerce platforms or others as unique channels for your business niche, to work together with the rest of your support infrastructure.
Summarize the inquiry
Out of whole conversations with customers, there are a few points to take care of. Forget about manually summarizing the conversation with agents, let AI do it for you.
AI Composed Text Editor
Our customers spend around half of their Inbox time in the edit box, writing messages to their customers. We have been investing heavily in AI to make this process even more efficient and smoother for you, long before GPT models emerged.
Help Center Articles just a click away
This enhancement helps customers create help content efficiently, by providing adequate coverage for Customer inquiries, similar to the Expand feature in the composer, which works better on longer customer FAQs. Do not go out of the inbox, get it all done staying in one place.
MESSAGING INBOX
We offer powerful tools to quickly solve problems and effectively supervise agents.
Have customer communication over multiple channels? Desku helps in merging inquires from multiple social inboxes into one. Do not miss out on providing replies to your customers.
Easily view customer's conversation anytime. Be a follower of the customer's ticket and track down customer activity.
Do not get tired of answering the same questions, simply automate by saving the replies and send to your customers.
Let particular team expertise solve the specific queries, so that customers get the accurate answers and resolutions.
WORKFLOWS
Provide Support like no other
Being the best in providing Customer Support, can be a huge advantage amongst competitors. Solve high-priority queries first, and assign them to the right support agent with quality resolutions.
You can contact the support of Desku at [email protected] where you can mail us anytime, and we will always be glad to assist you and take your suggestions.
Desku is an all-in-one support and business messaging platform specially curated for Small and Medium Businesses in Ecommerce or other sectors. Multiple integrations help you to avoid toggling between multiple platforms. It also has easy migration from other platforms like Zendesk and Freshdesk. It has its own integration like Shared Inbox, Live Chat, Knowledge base and no-code chatbot builder.
Not only that but you can take 7 days free trial and look for yourself.
Yes, you can switch to Desku easily from the platforms like Zendesk and Freshdesk from the integration section of Desku.
Desku provides multi-channel communication support that can be easily integrated like Facebook, WhatsApp and more.
