Managing order tracking can be a hassle for Shopify store owners. Luckily, the right Shopify order tracking app can simplify this process, improve customer experience, and reduce the workload. Here’s a quick look at the top 9 best Shopify order tracking apps that can help you streamline order management in 2024.
Shopify Plus is used by over 7,000 high-revenue businesses, including big brands like Pepsi, Tesla, and Fashion Nova. (source)
Why You Need an Order Tracking App
Having a reliable order tracking system in place is crucial. It keeps your customers informed about their order status, reduces the number of support requests, and enhances overall customer satisfaction. In this article, we’ll dive into the best Shopify order tracking apps and how they can help boost your Shopify store’s performance.
Key Features to Look for in the Best Shopify Order Tracking Apps
Ease of Use and Integration
A good Shopify order tracking app should be easy to use, both for store owners and customers. Integration with the Shopify app store and other shipping apps is critical to ensure smooth operation. It’s also essential that the app can handle multiple carriers and provide accurate shipment tracking.
Customization of the Tracking Page
The best order tracking apps allow you to create a branded tracking page that aligns with your store’s identity. A well-designed order tracking page enhances the customer experience and helps maintain a professional image.
Automated Notifications and Updates
Automated notifications are a must-have. They keep customers informed with real-time status updates at every stage of the shipping process. These updates can be sent via email or SMS, reducing the need for manual interventions.
Carrier Support
The app should support a wide range of shipping carriers to ensure that you can handle both domestic and international shipments efficiently. Compatibility with major carriers is crucial for providing accurate shipping rates and tracking updates.
Top 9 Best Shopify Order Tracking Apps for 2024
Managing order tracking is crucial for any Shopify store owner. The right order tracking app can streamline your operations, reduce customer inquiries, and enhance the overall shopping experience. Below, we’ll explore the top 10 best Shopify order tracking apps for 2024, so you can find the perfect solution to keep your customers informed and satisfied.
1. AfterShip
Overview:
AfterShip is one of the most popular Shopify order tracking apps, known for its extensive carrier support and seamless integration with Shopify.
Key Features:
- Real-time tracking updates for over 900 carriers
- Branded tracking page with customizable design options
- Automated shipping notifications via email and SMS
- Detailed analytics and reporting on delivery performance
- Integration with Shopify Flow for automated workflows
- Multi-language support
Pros:
- Extensive carrier coverage
- Easy integration with Shopify and other platforms
- Offers a free plan with basic features
- Detailed tracking analytics
Cons:
- Premium features can be expensive for small stores
- Limited customization in the free plan
- Occasional delays in tracking updates
User Rating: ★★★★☆ (4.5/5)
User Review:
“AfterShip has transformed how we manage shipping. The real-time tracking and branded tracking page have improved our customer communication significantly.”
2. Tracktor
Overview:
Tracktor is a top-rated order tracking app for Shopify, offering powerful customization options and reliable tracking features.
Key Features:
- Customizable tracking page that matches your store’s branding
- Real-time tracking for multiple carriers
- Automated status updates via email
- In-depth analytics on delivery times and customer satisfaction
- Integration with popular apps like Klaviyo and Gorgias
Pros:
- Highly customizable tracking experience
- Easy setup and user-friendly interface
- Excellent customer support
- Supports multiple carriers and delivery methods
Cons:
- Higher price point compared to similar apps
- Some users report issues with international tracking
- Limited features in the basic plan
User Rating: ★★★★☆ (4.3/5)
User Review:
“Tracktor is incredibly easy to use and customize. We’ve seen a reduction in support tickets since implementing it, thanks to the automated status updates.”
3. Order Lookup
Overview:
Order Lookup offers a straightforward solution for tracking orders, ideal for small to medium-sized Shopify stores.
Key Features:
- Customers can check order status using their order number and email address
- No login required, making it easy for customers to access their order information
- Secure order status updates to protect customer data
- Simple, minimalist interface
- Lightweight app that doesn’t slow down your store
Pros:
- Affordable pricing with a free trial
- Easy to install and configure
- Secure and privacy-focused
- Reduces customer support inquiries
Cons:
- Limited carrier support
- Basic features compared to other apps
- No advanced customization options
User Rating: ★★★★☆ (4.2/5)
User Review:
“Order Lookup is perfect for our small store. It’s simple, secure, and has significantly cut down the number of ‘where’s my order’ emails.”
4. Shipway
Overview:
Shipway is a comprehensive tracking solution that enhances the post-purchase experience for Shopify stores by providing accurate order status updates and reducing returns.
Key Features:
- Supports over 500 carriers worldwide
- Automated notifications via email, SMS, and WhatsApp
- Customizable feedback requests post-delivery
- Return management system integrated within the app
- Multi-language support for global stores
Pros:
- Excellent carrier support and automated notifications
- Feedback collection helps improve customer satisfaction
- Comprehensive return management
- Affordable pricing for small to medium-sized stores
Cons:
- Limited customization options for the tracking page
- Some users report delays in notification delivery
- Learning curve for advanced features
User Rating: ★★★★☆ (4.4/5)
User Review:
“Shipway has made tracking and returns much easier for us. The automated notifications keep our customers informed, and the feedback tool is a nice bonus.”
5. Rush
Overview:
Rush offers an all-in-one order tracking and marketing platform, focusing on enhancing the customer experience through personalized tracking pages and product recommendations.
Key Features:
- Customizable branded tracking page with upsell options
- Dynamic product recommendations based on customer behavior
- Automated tracking updates via multiple channels
- Multi-language support and GDPR compliance
- Integration with popular email marketing tools
Pros:
- Excellent for upselling and cross-selling
- High level of customization for tracking pages
- Strong integration with marketing tools
- GDPR compliance ensures customer data privacy
Cons:
- Higher pricing, especially for small stores
- Advanced features may require technical knowledge
- Limited customer support options
User Rating: ★★★★☆ (4.6/5)
User Review:
“Rush is more than just a tracking app; it’s a marketing tool. We’ve seen an increase in repeat purchases thanks to the personalized recommendations on the tracking page.”
6. ParcelPanel
Overview:
ParcelPanel is known for its ease of use and comprehensive tracking features, making it a popular choice among Shopify store owners.
Key Features:
- Real-time shipment tracking with over 1,000 carriers
- Branded tracking page with customizable design options
- Automated status notifications and alerts
- Support for multiple languages and currencies
- Detailed analytics and performance reports
Pros:
- Extensive carrier support
- Easy setup and user-friendly interface
- Affordable pricing with a free trial
- Customizable tracking pages
Cons:
- Limited advanced features in the basic plan
- Some users report occasional delays in tracking updates
- Customer support can be slow to respond
User Rating: ★★★★☆ (4.4/5)
User Review:
“ParcelPanel is exactly what we needed. It’s easy to set up, and the branded tracking page has added a professional touch to our store.”
7. TrackiPal
Overview:
TrackiPal is designed to automate PayPal tracking, helping Shopify merchants manage disputes and improve cash flow.
Key Features:
- Automatic PayPal tracking sync with real-time updates
- Branded tracking page for a seamless customer experience
- Integration with Shopify and other platforms
- Detailed tracking analytics and reports
- Multi-carrier support for global shipping
Pros:
- Automates PayPal tracking, reducing disputes
- Easy to use and integrates well with Shopify
- Provides detailed tracking insights
- Affordable pricing
Cons:
- Limited to PayPal users
- Fewer customization options compared to other apps
- May not be necessary for stores not using PayPal
User Rating: ★★★★☆ (4.3/5)
User Review:
“TrackiPal has saved us so much time. It’s a must-have for any store that uses PayPal frequently.”
8. ShipTrack
Overview:
ShipTrack is a feature-rich order tracking app designed for larger stores that need comprehensive tracking and delivery management.
Key Features:
- Real-time tracking across multiple carriers
- Customizable order status page with branded elements
- Automated shipping updates and alerts
- Detailed delivery performance analytics
- Multi-location and warehouse support
Pros:
- Excellent for large stores with complex shipping needs
- Robust analytics and reporting tools
- Supports multiple warehouses and locations
- Highly customizable tracking experience
Cons:
- Higher price point
- May be too complex for small stores
- Setup can be time-consuming
User Rating: ★★★★☆ (4.5/5)
User Review:
“ShipTrack has been invaluable for managing our large volume of orders. The real-time tracking and detailed analytics have improved our shipping processes.”
9. NotifyVisitors
Overview:
NotifyVisitors is a comprehensive customer engagement tool that also offers reliable order tracking features, making it a great option for stores looking to improve customer retention.
Key Features:
- Real-time tracking updates with customizable notifications
- Personalized customer messaging and segmentation
- Integration with major shipping carriers
- Multi-channel marketing tools (email, SMS, push notifications)
- Advanced analytics on customer engagement
Pros:
- Combines tracking with customer engagement
- Excellent for increasing customer retention
- Customizable messaging and notifications
- Affordable pricing with a 14-day free trial
Cons:
- Limited tracking-specific features compared to dedicated apps
- Some users report a steep learning curve
- Occasional delays in notification delivery
User Rating: ★★★★☆ (4.3/5)
User Review:
“NotifyVisitors has been a game-changer for our store. The tracking updates are solid, and the personalized messaging has helped us keep customers engaged.”
How to Choose the Right Shopify Order Tracking App for Your Online Store in 2024
Selecting the best Shopify order tracking app for your online store involves considering several factors that align with your business needs. Here’s how to make the right choice in 2024:
1. Assess Your Store’s Size and Order Volume
- Small Stores: If you run a small store with lower order volumes, look for a straightforward, affordable app like Order Lookup or ParcelPanel. These apps are easy to set up and won’t overwhelm you with unnecessary features.
- Medium to Large Stores: For stores with higher order volumes, consider apps like AfterShip or ShipTrack. These offer more robust features, such as support for multiple carriers and advanced tracking analytics, which are crucial for managing a larger number of orders.
2. Consider Your Budget
- Free and Affordable Options: If you’re on a tight budget, apps like AfterShip and ParcelPanel offer free plans or trials that provide essential tracking features. They’re great starting points if you’re not ready to invest in premium services.
- Premium Features: For stores that need advanced features, such as a branded tracking page or multi-carrier support, premium apps like Rush or WISMOlabs might be worth the investment. These apps often come with additional benefits, such as customer retention tools and detailed analytics.
3. Integration with Your Existing Tools
- Compatibility: Ensure that the tracking app you choose integrates smoothly with other tools you use, like email marketing platforms (e.g., Klaviyo), customer service tools (e.g., Gorgias), or PayPal. Apps like Tracktor and NotifyVisitors are known for their strong integration capabilities.
- Automation: Look for apps that offer automation features, such as automated shipping notifications and real-time tracking updates. This will save you time and ensure consistent communication with your customers.
4. Customization Needs
- Branding: If maintaining a consistent brand image is crucial, opt for apps that allow for extensive customization of your order tracking page. Rush and WISMOlabs offer high levels of customization, enabling you to create a branded tracking experience that matches your store’s design.
- Language and Currency Support: For global stores, choose an app that supports multiple languages and currencies. This ensures that all your customers, regardless of location, have a smooth experience.
5. Customer Support and User Reviews
- Support Availability: Check the level of customer support offered. Apps like Tracktor and Shipway provide 24/7 customer support, which can be vital if you encounter issues during peak business hours.
- User Feedback: Read user reviews to understand the real-world performance of the app. Look for apps with positive feedback on reliability, ease of use, and customer service.
6. Additional Features
- Advanced Analytics: If you rely heavily on data to make decisions, choose an app that offers detailed tracking analytics and reports. AfterShip and ShipTrack provide comprehensive insights that can help you optimize your shipping process.
- Customer Engagement: Some apps, like NotifyVisitors, go beyond tracking and offer tools to engage with customers through personalized messages and upselling opportunities. If customer retention is a priority, these features can add significant value.
Tips for Implementing Shopify Order Tracking Apps
Once you’ve chosen the right order tracking app for your Shopify store, follow these tips to ensure a smooth implementation and optimal performance:
1. Start with a Free Trial
- Test Before Committing: Most order tracking apps offer a free trial period. Use this time to explore the app’s features, integrate it with your store, and see how it fits your workflow. This also allows you to test customer-facing elements like the tracking page and notifications.
2. Customize Your Tracking Page
- Brand Consistency: Customize the tracking page to align with your store’s branding. Use your logo, brand colors, and tone of voice to create a seamless experience. Apps like Rush and ParcelPanel offer extensive customization options.
- Include Key Information: Ensure the tracking page provides all necessary details, such as estimated delivery times, carrier information, and the current order status. This reduces the need for customers to contact you for updates.
3. Set Up Automated Notifications
- Real-Time Updates: Configure automated notifications to keep customers informed at every stage of the shipping process. These notifications should include order status updates, shipment details, and any changes in delivery times.
- Multi-Channel Communication: Consider using multiple channels (email, SMS, WhatsApp) to send these updates, ensuring they reach your customers no matter their preferred communication method.
4. Integrate with Other Tools
- Seamless Workflow: Ensure the order tracking app integrates well with other tools you use, such as customer service platforms or email marketing software. This will streamline your operations and help maintain consistent communication with your customers.
- Automated Workflows: If your app supports it, set up automated workflows to handle tasks like sending follow-up emails or triggering customer surveys after delivery. AfterShip and Tracktor offer integrations with automation tools like Shopify Flow.
5. Monitor and Optimize Performance
- Track Metrics: Use the app’s analytics features to monitor key metrics like delivery times, the number of shipments, and customer satisfaction. This data can help you identify areas for improvement in your shipping process.
- Customer Feedback: Regularly review customer feedback on your tracking process. Apps like Shipway and NotifyVisitors allow you to collect post-delivery feedback, helping you refine your approach.
6. Provide Clear Support Options
- Easy Access: Ensure customers can easily find support if they encounter issues with tracking. Include links to your support team or FAQ page directly on the tracking page. This reduces frustration and enhances the overall customer experience.
FAQs
Can I use more than one Shopify order tracking app at the same time?
Technically, you can install multiple order tracking apps on your Shopify store, but it’s generally not recommended. Using more than one app can cause conflicts, duplicate notifications, and confusion for both you and your customers. It’s better to choose one comprehensive app that meets all your needs.
Are there any free Shopify order tracking apps available?
Yes, several Shopify order tracking apps offer free plans with basic features. For example, AfterShip and ParcelPanel both offer free plans, allowing you to test their services before committing to a paid plan. These free versions typically include essential tracking features, but may limit the number of shipments or lack advanced customization options.
How do these Shopify order tracking apps handle international shipping?
Most of the top Shopify order tracking apps, like AfterShip and Tracktor, support multiple international carriers. This allows you to provide real-time tracking updates and accurate delivery estimates to customers worldwide. Always check the list of supported carriers in the app to ensure it covers the regions you ship to.
What’s the best Shopify order tracking app for a small store?
For small Shopify stores, Order Lookup or ParcelPanel are great options. They are affordable, easy to set up, and provide all the essential features needed for basic order tracking. These apps help reduce customer support inquiries by offering a simple, secure way for customers to check their order status.
How can I customize the tracking page to match my store’s branding?
Many order tracking apps, such as Rush and WISMOlabs, offer extensive customization options for the tracking page. You can add your logo, adjust colors to match your brand, and even include personalized messages or product recommendations. This ensures a seamless brand experience from purchase to delivery.
Do these apps provide automated notifications for order status updates?
Yes, most Shopify order tracking apps offer automated notifications for order status updates. These notifications can be sent via email, SMS, or even WhatsApp, depending on the app. Automated notifications keep customers informed throughout the shipping process, reducing the need for manual updates.
What should I do if the app doesn’t support a specific carrier?
If your chosen app doesn’t support a particular carrier you use, you may need to switch to a different app that offers broader carrier support, like AfterShip or Shipway. Alternatively, you can reach out to the app’s customer support to see if they plan to add support for that carrier in the future.
Conclusion
In 2024, having an efficient and reliable order tracking app is essential for any Shopify store. Whether you run a small boutique or a large online retailer, the right app can streamline your shipping process, reduce customer inquiries, and enhance overall satisfaction. From AfterShip’s extensive carrier support to Tracktor’s customizable tracking pages, each app in our list offers unique features that cater to different business needs.
Choosing the right Shopify order tracking app ultimately depends on your store’s size, budget, and specific requirements. Start by assessing your needs, test a few options using their free trials, and then integrate the app that best fits your workflow. Remember, a well-implemented order tracking solution not only keeps your customers informed but also strengthens their trust in your brand.
Investing in the right order tracking solution will help you stay ahead in a competitive market, ensuring a smooth post-purchase experience that keeps customers coming back to your Shopify store.
