As an eCommerce store owner, providing a seamless shopping experience for your customers is essential to building trust and loyalty. One key aspect that often goes overlooked is offering warranties and insurance for products sold online. Customers want peace of mind knowing that their purchases are protected—whether it’s safeguarding against damage during shipping or offering extended warranties for expensive items.
Adding warranties and insurance apps to your Shopify store can make a significant difference in reducing customer anxiety. Not only do these apps allow you to offer protection at checkout, but they can also increase your revenue through upsells and improve customer satisfaction by simplifying claims. In this post, we’ve compiled a list of the 10 best Shopify warranties and insurance apps that can help you secure your store’s future and ensure long-term customer relationships.
This guide will cover everything from shipping protection to extended product warranties, explaining the features, pricing, and benefits of each app so that you can choose the right one for your business.
On Black Friday/Cyber Monday 2019, Shopify processed over $2.9 billion in sales, with sales peaking at $1.5 million per minute.( Source )
Why Offer Warranties and Insurance on Shopify?
Warranties and insurance aren’t just for big-ticket items anymore—they’ve become a strategic tool for eCommerce businesses of all sizes. Offering product warranties and shipping insurance not only builds trust with your customers but also provides a competitive edge in the marketplace. Let’s explore the key reasons why adding warranties and insurance to your Shopify store is crucial for your business.
1. Increase Customer Trust and Confidence
In online shopping, customers can’t physically touch or see the products before they buy. This uncertainty often makes customers nervous, especially when purchasing high-value or fragile items. Warranties and insurance help remove that fear. By offering protection plans, you’re essentially saying, “We believe in the quality of our products, and we’ve got you covered if something goes wrong.”
A good example is Navidium Shipping Protection, which allows Shopify store owners to offer in-house shipping insurance that guarantees deliveries against damage or theft. This type of protection can help reduce customer hesitation and boost your conversion rates by providing reassurance that their purchase is safe.
2. Minimize Customer Service Issues
A clear warranty or insurance policy cuts down on the back-and-forth with customer service. Rather than fielding questions or complaints about damaged or defective products, these apps streamline the process. For example, CPS Extended Warranty Upsell manages claims on your behalf. This means if a customer’s product fails, they can handle the claim directly through the app—saving your team time and improving the customer experience.
3. Generate Additional Revenue Through Upsells
Offering extended warranties and shipping protection is not just about covering losses—it’s an excellent opportunity to increase sales. Apps like Simply Shipping Protection allow you to add protection offers at checkout, transforming what would otherwise be a service cost into a revenue stream. By upselling product protection, you can add value to each transaction and increase your average order value.
Moreover, apps such as Mulberry Product Protection offer accident protection and extended warranties, giving customers peace of mind while boosting your profits at the same time.
4. Reduce Risk and Improve Brand Loyalty
In the long run, warranties and insurance plans reduce the financial burden on your business. Shipping mistakes, damaged goods, or product malfunctions are inevitable in eCommerce. By offering protection upfront, you’re minimizing the chances of incurring unexpected losses while enhancing customer loyalty. Customers who feel well-protected are more likely to return for future purchases, knowing that your business stands behind its products.
Apps like InsureShield Package Protect, backed by UPS, offer fast claim payments, ensuring that your customers are happy and protected, reducing the risk of negative reviews.
How to Choose the Right Warranty and Insurance App for Your Shopify Store
Selecting the right app to offer warranties and insurance on your Shopify store depends on several factors, such as the size of your business, the type of products you sell, and your customers’ needs. With various apps providing different levels of protection and customization, it’s essential to understand what works best for your store.
Key Features to Look For
When evaluating warranty and insurance apps, make sure they provide the following features to ensure a smooth customer experience:
- Automated Claims Handling
Look for apps that streamline the claims process. Apps like CPS Extended Warranty Upsell handle everything from sending documentation to processing claims without requiring intervention from your customer service team. This automation not only improves the customer experience but also saves you time. - .Seamless Shopify Integration
Since you’re running a Shopify store, it’s crucial that your chosen app integrates smoothly with your existing setup. The app should blend with your store’s checkout process, product pages, and backend operations. For example, Route Protection and Tracking offers a seamless integration that allows you to add shipping protection to any purchase without hassle. - Custom Branding and Personalization
Customers expect their warranties and insurance plans to feel like an extension of your brand. Apps such as Navidium Shipping Protection and SureBright Product Protection let you customize the look and feel of your warranty offerings, helping you maintain consistency in your branding. - Upsell Opportunities
Not all apps are purely for protection—some, like Simply Shipping Protection, offer opportunities for upsells at checkout. These apps help you boost your average order value by allowing customers to add extended warranties or shipping protection for a small additional cost. - Detailed Reporting and Analytics
Understanding how your warranty or insurance offerings are performing is key to refining your strategy. Apps like Mulberry Product Protection and Navidium Shipping Protection provide comprehensive dashboards that allow you to track claims, protection revenues, and customer behavior. This data helps you adjust your offers for maximum profitability.
Scalability for Your Store’s Growth
Your choice should depend on your store’s size and future growth plans. For smaller stores or businesses just starting with warranties, free or low-cost apps like Clyde Warranty Platform and ProtectMyOrder provide basic yet efficient protection options without major upfront costs
Larger stores or businesses with complex needs might find value in premium options such as Navidium Shipping Protectionor Simply Shipping Protection (starts at $100 for premium features), which offer advanced features like customizable claim processes, in-house protection plans, and higher levels of customer service
Types of Protection to Offer
- Product Warranties
Warranties cover your products against defects or malfunctions for a specific period of time. Apps like CPS Extended Warranty Upsell are perfect for offering extended warranties, especially for high-ticket items - Shipping Insurance
Shipping protection covers losses or damages during transit. If you frequently ship high-value or fragile items, apps like InsureShield Package Protect offer protection against porch piracy, damage, and loss - Combination of Both
For comprehensive protection, some apps, such as SureBright Product Protection, offer a combination of product warranties and shipping insurance in one platform.
Top 10 Best Shopify Warranties and Insurance Apps
Now that we’ve covered why warranties and insurance are important and how to choose the right app, let’s dive into the top 10 best Shopify warranties and insurance apps. These apps offer a range of features, from shipping protection to extended warranties, helping you safeguard both your business and your customers.
1. Navidium Shipping Protection
Overview: Navidium Shipping Protection is a self-service platform that allows Shopify merchants to create and manage their own shipping protection plans. By eliminating the need for external insurance providers, you can keep 100% of the fees collected, making this app a great way to boost revenue while offering customers peace of mind.
- Pricing: Starts at $99.99/month
- Rating: 4.9/5
- Key Features:
- Self-funded shipping protection, meaning you retain full control and profits.
- Manage incoming claims directly.
- Integration with Shopify and upsell options for digital products.
- Customizable shipping protection settings
2. CPS Extended Warranty Upsell
Overview: This app specializes in offering extended warranties for your products, making it ideal for high-value goods. The platform handles claim management, allowing your team to focus on selling while CPS handles all customer service related to warranties.
- Pricing: Free to install
- Rating: 5.0/5
- Key Features:
- Full control over warranty offerings, including pricing and duration.
- No coding required to integrate the app.
- Customizable warranty design and automatic claim processing
3. Route Protection and Tracking
Overview: This app focuses on shipping protection by offering package tracking and protection against loss, damage, or theft. It seamlessly integrates into the Shopify checkout process and offers features that boost customer engagement by allowing them to track their packages post-purchase.
- Pricing: Free to install
- Rating: 4.1/5
- Key Features:
- Package protection for customers during transit.
- Real-time package tracking.
- Easy claims process to reduce customer concerns
4. Simply Shipping Protection
Overview: This app is designed to simplify the shipping protection process, allowing merchants to manage claims in-house and customize protection plans. It provides excellent flexibility for scaling businesses, with options to adjust protection settings based on product categories.
- Pricing: Free plan available; starts at $100 for premium features
- Rating: 4.9/5
- Key Features:
- Automated claim processing.
- Integration with Shopify checkout.
- Customizable shipping protection settings for different products
5. InsureShield Package Protect
Overview: Backed by UPS, InsureShield provides comprehensive shipping insurance that covers loss, damage, or theft. It offers multi-carrier coverage, making it a solid choice for merchants who ship products across different regions.
- Pricing: Free to install
- Rating: 4.8/5
- Key Features:
- Fast claims and refunds.
- Flexible coverage rules based on product value or location.
- Dedicated customer support for claims
6. Clyde | Warranty Platform
Overview: Clyde helps Shopify merchants extend warranty protection to their customers with an easy-to-manage platform. It’s great for stores that want to offer protection plans across a wide variety of products, from electronics to furniture.
- Pricing: Free to install
- Rating: 3.4/5
- Key Features:
- Customizable warranty plans.
- Simple installation and integration with Shopify.
- Extended product protection for a variety of categories
7. Mulberry Product Protection
Overview: Mulberry offers accident protection and extended warranties that provide value-added services to customers. It integrates smoothly with Shopify and enables merchants to offer customizable protection plans.
- Pricing: Free to install
- Rating: 4.8/5
- Key Features:
- Customizable warranty terms.
- Accident protection options.
- Data and reporting tools to track warranty claims and revenue
8. ProtectMyOrder
Overview: This app allows Shopify merchants to offer both shipping protection and product warranties in a single platform. It’s ideal for stores looking to provide comprehensive protection for their customers.
- Pricing: Free to install
- Rating: 5.0/5
- Key Features:
- Simple claims process.
- Upsell opportunities during checkout.
- Integration with product and shipping protection
9. SureBright Product Protection
Overview: SureBright provides extended warranty services for high-value products like electronics, appliances, and more. This app takes care of the entire warranty management process, ensuring merchants face no financial risks.
- Pricing: Free to install
- Rating: 5.0/5
- Key Features:
- Zero-risk extended warranty management.
- Integration with Shopify for seamless operation.
- Full customer support for warranty claims
10. Proteger – Extended Warranty
Overview: Proteger offers extended warranty services for a wide variety of products, from electronics to furniture. It provides comprehensive customer support for claims and integrates seamlessly with Shopify to track warranties and manage customer claims.
- Pricing: Free to install
- Rating: 5.0/5
- Key Features:
- Easy setup and integration with Shopify.
- Full warranty management for various product categories.
- 24/7 customer support for claims.
Benefits of Using Warranties and Insurance Apps
Integrating warranties and insurance apps into your Shopify store offers significant advantages beyond just protecting your customers’ purchases. These apps provide opportunities for building customer trust, boosting revenue, and creating a smoother customer experience. Let’s break down the key benefits.
1. Increase Customer Retention and Trust
When you offer product warranties and shipping insurance, customers feel more confident about purchasing from your store. They know that if something goes wrong with the product or during shipping, they’ll be protected. This peace of mind helps build stronger relationships with your customers and encourages repeat business.
For instance, apps like Mulberry Product Protection allow you to offer extended warranties, which enhance customer trust by showing that you stand behind the quality of your products. The longer the warranty, the more customers will believe in the durability of what they’re buying.
2. Boost Revenue with Upsells
Warranties and insurance apps are a fantastic way to increase your average order value. Apps like CPS Extended Warranty Upsell let you offer extended warranties at the checkout as an upsell opportunity. This strategy not only boosts customer confidence but also increases your store’s overall revenue. Offering shipping protection, like through Navidium Shipping Protection, lets you retain 100% of the fees, turning what was once a potential cost into an additional revenue streamMany apps also allow you to customize your protection offers based on the type of product or the order value, providing flexibility to tailor offers that make the most sense for your business
3. Simplify Claims and Reduce Customer Service Issues
A common pain point for eCommerce stores is handling customer service issues related to damaged products or lost shipments. Warranties and insurance apps streamline the entire process by automating claims, reducing the manual workload on your support team.
For example, Simply Shipping Protection simplifies claims by automating the submission process, which means your customers can easily submit a claim without needing to contact your support team. Similarly, Route Protection and Tracking handles shipping protection claims directly through the app, making it a hands-off process for you. By providing a smooth claims process, you improve customer satisfaction while reducing the operational burden on your business.
4. Protect Your Business from Financial Risk
Offering warranties and shipping protection helps mitigate the financial risk your business faces from product defects, shipping damage, or loss. Apps like InsureShield Package Protect cover all shipping-related risks, from porch piracy to damage in transit, ensuring that your business isn’t left covering the costs.At the same time, apps like SureBright Product Protection manage the entire warranty claim process, taking the financial and operational risks off your hands. By transferring these risks to a third-party app, you can focus on growing your business without worrying about unexpected costs from damaged or faulty products.
5. Improve Customer Loyalty
Customers are more likely to return to a store where they’ve had a positive experience, especially if they know they are protected by warranties or shipping insurance. These apps not only solve problems when things go wrong but also enhance the overall buying experience.For instance, Navidium Shipping Protection allows you to take full control of the customer claims process, keeping the experience in-house and ensuring higher levels of customer service\. Customers appreciate when issues are resolved quickly, and offering warranties or insurance creates a stronger sense of loyalty to your brand.
How to Integrate These Apps into Your Shopify Store
Adding warranties and insurance apps to your Shopify store is a straightforward process. Most apps are designed to integrate seamlessly with Shopify, ensuring that you don’t need advanced technical skills or a development team to get started. Let’s walk through the typical steps for installing and configuring these apps.
1. Installing the App from Shopify App Store
Each of the apps mentioned in this guide is available in the Shopify App Store. Here’s how you can install one:
- Search for the App: Visit theand search for the warranty or insurance app you’d like to install. Apps like Navidium Shipping Protection or Mulberry Product Protection will appear in the search results, ready to be added to your store.
- Click ‘Add App’: Once you find the app, click the “Add App” button. Shopify will redirect you to your store admin panel for further installation steps.
- Grant Permissions: Most apps require specific permissions to access your orders, customers, or products. Approve the permissions required for the app to function correctly. For instance, shipping protection apps like Route Protection and Tracking need access to order and shipment data
2. Configuring the App
Once installed, you’ll need to configure the app to match your store’s needs. Here’s what the configuration process might look like:
- Customizing Warranty or Insurance Offers: Apps like CPS Extended Warranty Upsell and SureBright Product Protection allow you to create custom warranty offers. You can set the price, duration, and coverage of your warranties. For shipping insurance, apps like Simply Shipping Protection allow you to configure coverage rules, such as applying insurance for orders over a certain value
- Checkout Integration: Many apps automatically integrate with your Shopify checkout. For example, Navidium Shipping Protection adds an optional shipping insurance offer to the checkout page, allowing customers to opt in during their purchase
- Branding Customization: Some apps, like Mulberry Product Protection, allow you to customize the look and feel of the warranty or insurance offer, ensuring it aligns with your store’s branding. You can change colors, text, and layout so the offer blends seamlessly into your product pages
3. Managing Claims and Customer Service
One of the biggest advantages of these apps is that they manage claims for you, reducing the need for customer service intervention.
- Automated Claims Handling: Apps like Route Protection and Tracking and InsureShield Package Protect automatically handle claims when customers file them. Customers can access claims portals directly from your website, significantly reducing manual work for your team
- Tracking and Analytics: Many apps provide dashboards to track the performance of your warranties or shipping protection. Navidium Shipping Protection and Clyde Warranty Platform offer detailed reports on how many customers have opted for protection, how many claims have been filed, and how much revenue you’ve generated through upsells
4. Testing the Setup
Before going live, test the app to ensure it works as expected. Here’s how you can do that:
- Simulate a Purchase: Make a test order to see how the warranty or insurance offer appears during checkout. Check the customer experience by adding a product to the cart, selecting warranty or shipping protection, and completing the purchase.
- Test a Claim: Submit a test claim to ensure the process is smooth. This will give you insight into how your customers will interact with the system if they need to make a claim.
5. Informing Customers About Your New Warranty and Insurance Offers
Once you’ve installed and configured the app, let your customers know! Here are a few ways to promote your new warranty or shipping protection offers:
- Update Product Pages: Highlight the availability of warranties or shipping insurance directly on your product pages. This increases visibility and encourages customers to opt in for protection.
- Email Marketing: Send a campaign to your email list informing customers about your new warranty or insurance options. Emphasize how it can enhance their shopping experience and protect their purchases.
- Pop-Ups or Banners: Use pop-ups or banners to inform customers during checkout or while browsing high-value items that warranties or shipping protection is available.
Frequently Asked Questions (FAQs)
What is the best warranty app for electronics on Shopify?
For electronics, you need a warranty app that offers extended protection for high-value items and covers potential malfunctions. Clyde Warranty Platform and Mulberry Product Protection are both excellent choices. These apps provide customizable warranty terms and accident protection, which are ideal for gadgets, appliances, or other electronic products
Can I offer both product and shipping warranties on my Shopify store?
Yes! Several apps, like SureBright Product Protection and ProtectMyOrder, allow you to offer both product warranties and shipping insurance within a single platform. This ensures that customers can protect their items during transit and also receive extended protection against defects after delivery
How does shipping insurance improve the customer experience?
Shipping insurance, provided by apps like Navidium Shipping Protection or InsureShield Package Protect, gives customers peace of mind that their orders are protected from theft, damage, or loss during delivery. This reduces their anxiety about potential shipping issues, leading to higher customer satisfaction and trust in your store
Do these apps require coding skills to set up?
No, most warranty and insurance apps on Shopify don’t require any coding skills to set up. For instance, CPS Extended Warranty Upsell and Route Protection and Tracking are designed for easy installation and can be configured directly from your Shopify admin dashboard. Simply install the app, configure the settings, and you’re ready to go.
Can I customize the warranty or insurance offerings for different products?
Yes, many apps allow you to tailor warranties and insurance plans based on product categories, price points, or customer needs. Simply Shipping Protection and CPS Extended Warranty Upsell both offer extensive customization options that let you decide which products are eligible for protection and how the terms are structured
How do customers submit a warranty or insurance claim?
Most apps provide customers with an easy, automated way to submit claims. For example, with Route Protection and Tracking, customers can submit a claim directly from the tracking portal. Similarly, Mulberry Product Protection gives users a streamlined claims process where they can file claims with minimal effort. This automation reduces friction and makes the post-purchase experience smoother.
Will offering warranties and insurance slow down my checkout process?
No, these apps are designed to integrate seamlessly with Shopify’s checkout flow without causing delays. Apps like Navidium Shipping Protection and Simply Shipping Protection automatically add the warranty or insurance option during the checkout process, allowing customers to opt in with a single click
How do these apps handle international shipping insurance?
If your Shopify store ships internationally, apps like InsureShield Package Protect are great for ensuring that your shipments are protected across borders. These apps provide multi-carrier protection, meaning they can handle claims for packages sent via different shipping services globally.
Conclusion
Offering warranties and insurance on your Shopify store is a smart way to build trust, boost sales, and protect your business from unexpected financial risks. With so many easy-to-install apps available, you can choose the one that best fits your store’s needs—whether you’re looking to offer product warranties, shipping insurance, or both. These apps help automate claims, reduce customer service burden, and even provide upsell opportunities at checkout. By integrating a warranty or insurance app like Navidium Shipping Protection, CPS Extended Warranty Upsell, or Simply Shipping Protection, you ensure that your customers feel confident in their purchases, knowing they’re covered if anything goes wrong.
