Updated : Apr 24, 2024
4 Mins Read

SysAid Alternatives: Top 9 ITSM Solutions Streamlining IT Support

A green circle with the words SysAid Alternatives.

SysAid Alternatives: Top 9 ITSM Solutions Streamlining IT Support

Customer Support Software That covers all Your Business needs

  • Ai Assist
  • Ai Inbox + Helpdesk
  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
Table of content

SysAid is one of the famous IT Management Software that helps organisations to streamline IT operations. SysAid provides numerous features that include;

  • Incident Management
  • Asset and Liability Management
  • Knoweldge Base Management

and more…

With the provision of the same features and functionalities, there are multiple software and platform to look forward to which are SysAid Alternative because there are some drawbacks that will not let you go for choosing SysAid.

Key Takeaway :

SysAid is a popular IT Management Software that streamlines IT operations, but it has some limitations compared to other ITSM software. There are multiple SysAid Alternatives available, such as Zluri, Freshservice, Agiloft, SolarWinds Service Desk, JIRA Service Management, ServiceNow IT Service Management, Microsoft System Center, BMC Helix ITSM, and Cherwell Service Management, each with their own pros and cons. It is important to consider what your business requires when choosing a software.

Cons of SysAid

SysAid, while offering a range of features, has some limitations compared to other ITSM software:

  • It lacks built-in project management capabilities, which may be a drawback for organizations managing IT projects and services.
  • The tool’s cost can be high for some organizations with limited IT budgets.
  • The user interface of SysAid can be challenging to navigate, resulting in a steep learning curve for new users.
  • The software’s performance can be slow and unresponsive, causing delays in resolving IT issues.
  • The setup and configuration process can be time-consuming and may require additional resources.

Let’s understand some of the SysAid Alternatives

Top 9 Alternatives of SysAid


Zluri is a robust SaaS management platform that introduces a revolutionary ITSM feature called the Employee App Store (EAS). This self-serve model allows all employees to access applications while automating the SaaS access management process.

  • Pros: Zluri seamlessly integrates with various IT tools and systems, such as monitoring and ticketing platforms, simplifying IT service management across multiple platforms and devices.
  • Cons: Pricing and some of the functionalities are missing it from the software compared to others
  • Customer Rating: G2: 4.6/5, Capterra: 4.5/5


Freshservice is a service management solution that automates repetitive tasks and manual processes, improving resolution, reducing costs, and enhancing visibility.

  • Pros: Offers automation capabilities and high customization.
  • Cons: Limited reporting and analytics capabilities and limited integrations.
  • Customer Rating: G2: 4.6/5, Capterra: 4.5/5

Agiloft Flexible Service Desk Suite

Agiloft offers an agile technology that supports various approval procedures through workflow integration, email notifications, and automatic agreement generation.

  • Pros: Advanced reporting and analytics capabilities and wide range of third-party tool integrations.
  • Cons: Complex user interface and lack of mobile app.
  • Customer Rating: G2: 4.5/5

SolarWinds Service Desk

SolarWinds Service Desk is an ITSM platform that helps IT teams streamline employee support services. It offers incident management, service requests, problem management, and configuration changes.

  • Pros: Can manage service requests from various departments and offers integration with other IT service management tools.
  • Cons: High cost and significant setup and configuration required.
  • Customer Rating: G2: 4.4/5, Capterra: 4.6/5

JIRA Service Management

JIRA Service Management is an ITSM tool that offers request, incident, problem, change, and configuration management capabilities.

  • Pros: Well-established, pre-built ITIL and IT Services Management practices.
  • Cons: Steep learning curve and complex structure.
  • Customer Rating: G2: 4.2/5, Capterra: 4.4/5

ServiceNow IT Service Management

ServiceNow offers an ITSM solution that provides delivery and remediation of IT services, optimizing productivity and cost.

  • Pros: Strong governance and compliance features and includes a self-service portal.
  • Cons: Difficult to customize and configure, may not be suitable for small teams.
  • Customer Rating: G2: 4/5, Capterra: 4.4/5

Microsoft System Center

Microsoft System Center is a data centre management solution that helps companies manage their network’s resources, workloads, and applications from one platform.

  • Pros: Supports various operating systems and offers integration with other Microsoft technologies.
  • Cons: Requires specialized training and expertise, limited support for non-Microsoft platforms.
  • Customer Rating: G2: 4.1/5, Capterra: 4.4/5


BMC Helix ITSM is a customizable platform that integrates digital and automation technologies into a cloud-native platform.

  • Pros: Offers various customization options and has a user-friendly interface.
  • Cons: Limitations on scalability and complex setup and configuration.
  • Customer Rating: G2: 3.7/5, Capterra: 4.1/5

Cherwell Service Management

Cherwell Service Management is a service desk solution that helps to improve service delivery in the organization.

  • Pros: Highly flexible and scalable.
  • Cons: Requires additional customization and integration effort, time-consuming configuration.
  • Customer Rating: G2: 4/5, Capterra: 4.3/5

Conclusion: Choose SysAid Alternative for your Business

Choosing the SysAid Alternative may be tough, but in this article, we have listed everything that required you to understand and take it forward to make a choice for your business.

There are pros and cons to every software that we come across, but the maximum criteria should focus on what your business requires

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.

Rightly Planned For Customer Service Needs

It’s a fact! Desku is way ahead in terms of offerings and value.

No CC Required to try desku