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Turn Conversations with Your Visitors into Conversions
Thanks to Desku’s real-time visitor monitoring, you can see what your website visitors are looking for and reach them at the right moment.
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See Who is Visiting Your Website in Real Time
View all essential info about your visitors in a handy sidebar
Simplify Work with a Help Desk Ticketing System
Improve your time to resolution and customer satisfaction with a smart ticketing system. Manage, assign, and reply to customer requests in one place.
Contact details
See who you are talking to and their relevant details.
Location
Greet visitors based on their location and make conversations more personal.
Hyper personal customer service with Data
Improve your time to resolution and customer satisfaction with a smart ticketing system. Manage, assign, and reply to customers requests in one place.
The browser and operating system
Know the browser and operating system your customers use.
Last visited page info
By monitoring the pages they visited, you can figure out what they are after and pitch them relevant product recommendations.
Proactively Start Conversations
Send proactive chat messages or product recommendations based on your visitor’s browsing history.
Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.
Know your customers and what they click on
59
%
59% of consumers and 76% of B2B buyers expect store owners to know their unique needs
21
%
Customer service agents ask for a customer’s name 21% of the time, on average
70
%
70% of the customer’s journey is based on how the customer feels they are being treated
78
%
If the company’s customer service is excellent, 78% of consumers will do business with them again, even after a mistake
33
%
33% of customers are most frustrated by having to wait on hold. 33% are most frustrated by having to repeat themselves to multiple support reps
80
%
80% of those who classify themselves as frequent shoppers say they only shop with brands that personalize their experience
