If you run a Shopify store and want to provide excellent customer support, using phone support apps can be a game-changer. Many customers prefer speaking directly to a person, especially when handling complex issues like returns, orders, or product queries. While live chat and email are effective, there’s something personal and trust-building about a phone conversation.
In this article, we’ll dive into the 4 best Shopify phone support apps that can help you boost your Shopify store and improve the overall customer support experience. Whether you’re looking for seamless Shopify integration, CRM tools, or helpdesk features, you’ll find options that suit stores of all sizes. Plus, many of these apps offer free trials or free plans to help you get started without breaking the bank.
Now, let’s explore the best Shopify customer support apps to enhance your support team and improve how you manage customer inquiries in 2024.
Why Shopify Store Owners Need Phone Support Apps
Phone support plays a unique role in the world of e-commerce. While many customers are satisfied with live chat or email, certain issues—like processing returns, handling order problems, or resolving complex technical questions—are better addressed through direct conversation. Offering a phone support solution adds a personal touch to your customer service, increasing trust and helping to resolve issues more efficiently.
For Shopify store owners, phone support isn’t just an additional channel; it’s a way to differentiate from competitors by offering personalized, immediate support. It’s especially valuable for high-ticket items or stores with complex products. In 2024, phone support apps are designed to automate many aspects of call handling, helping your support team stay organized, and giving them the tools they need to provide better service. Additionally, many apps integrate with your Shopify store and include CRM features, making it easy to track customer calls and manage interactions seamlessly across multiple channels.
If you’re considering phone support, look for an app that integrates with Shopify inbox, can handle customer inquiries from different support channels, and comes with helpdesk functionality to organize and manage all your customer interactions. Let’s now dive into the best Shopify customer support apps that offer phone support.
Top 4 Best Shopify Phone Support Apps
1. Aircall: Best Cloud Phone Software for Shopify Stores
Aircall is a robust cloud-based phone system designed to integrate directly with your Shopify store. With Aircall, your support agents can make and receive calls, route inquiries, and manage voicemail—all from a single dashboard. The app’s IVR (Interactive Voice Response) system allows customers to get routed to the right department without manual intervention, and its integration with Shopify ensures that customer information is at your team’s fingertips during every call.
- Key Features: IVR, call recording, voicemail, team collaboration, and CRM integration.
- Pricing: Starts at $90/month for 3 users. A free trial is available
- Why It’s Great: Aircall is perfect for Shopify merchants who need a cloud-based solution to manage high call volumes and offer great customer support.
2. SimpleCall: Easy Click-to-Call Integration
SimpleCall is one of the simplest and most affordable Shopify apps for adding phone support to your store. This app for Shopify lets you add a click-to-call button on your product or support pages, making it easy for customers to contact you directly. It’s perfect for small Shopify stores looking for a cost-effective solution to provide immediate phone support without complex setup.
- Key Features: Customizable call buttons, display on specific pages, chat widget.
- Pricing: Free plan available, paid plans starting from $5.99/month.
- Why It’s Great: Ideal for smaller stores wanting to offer quick phone support without complicated installation.
3. Reamaze: Helpdesk with Phone Support for Shopify
Reamaze combines helpdesk, live chat, and phone support into one easy-to-use platform. It provides a unified inbox for managing customer communication across phone, email, and chat channels. Reamaze also integrates directly with Shopify, allowing you to view order histories during calls, which helps improve the overall customer support experience.
- Key Features: Multi-channel inbox, voicemail, order management, and live chat.
- Pricing: Starts at $29/month.
- Why It’s Great: Reamaze is ideal for stores looking to streamline customer communication by combining all support channels in one place.
4. Zendesk Talk: Integrated Voice Support for Shopify
Zendesk is a popular helpdesk solution for customer service, and its Zendesk Talk feature brings phone support into the mix. Zendesk Talk allows you to handle customer calls, route inquiries, and integrate call data into the Zendesk CRM, helping your support team track conversations across multiple channels.
- Key Features: Call routing, analytics, CRM integration.
- Pricing: Starts at $19/month.
Why It’s Great: Zendesk is a perfect fit for stores looking to integrate phone support with other customer service channels like chat and email.
How to Set Up Phone Support Apps in Shopify
Setting up phone support in your Shopify store is simple. Most of these apps for Shopify offer step-by-step guides to integrating phone support with your existing customer service setup. Many apps will automatically integrate into your Shopify inbox, allowing your support agents to handle calls alongside live chat, email, and social media inquiries.
FAQs About Shopify Phone Support Apps
Do I need phone support if I already have live chat?
Phone support can complement live chat by offering a more personal and immediate way to handle complex issues.
What’s the best app for small Shopify stores?
Phone support can complement live chat by offering a more personal and immediate way to handle complex issues.
How much should I budget for a phone support app?
Pricing varies. Basic plans can start as low as $5.99/month (SimpleCall), while more advanced tools like Aircall start at $90/month.
How do phone support apps help improve customer experience?
They allow your support team to resolve customer issues faster and more personally, leading to better customer relationships and improved satisfaction.
Conclusion:
Adding phone support to your Shopify store can significantly improve the customer experience, providing personalized service and quicker resolutions for customer inquiries. Whether you’re a small store owner looking for a simple click-to-call button or a large-scale operation needing advanced IVR systems and CRM integrations, there’s a Shopify app that can meet your needs.
If you’re just starting, tools like SimpleCall and Grasshopper are affordable, easy to set up, and work well for smaller teams. For larger stores with higher call volumes, Aircall, Talkdesk, or Zendesk Talk offer more robust solutions with deeper integration into your helpdesk and CRM systems.
