Data security and GDPR compliance
The easiest help desk system for a team like yours
Manage all your customer messages in one place with the power of AI.
Build better bonds automatically.
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Features designed to make ticketing a no‑fuss affair
Browse features that promote powerful team synergy, streamline ticket handling, and boost productivity.
Automate your work in a snap
Cut out repetitive, manual customer service tasks. Get an efficiency boost with intuitive, easy-to-configure automation features.
Manage all your customer messages
Use robust messaging and ticket update features to stay in touch with your customers. Always give them the top-notch support they need and deserve.
Collaborate with your teammates
Create dedicated teams for a specific language, location, or skill set. Solve customer cases together and stay on top of things, no matter the time or distance.
Integrate with everyday tools
Discover your perfect apps, plugins, and integrations in the Marketplace to amplify HelpDesk functionality and raise your team’s productivity to new heights.
Get an easy-to-use ticketing solution tailored to your daily operations
- Free 14-day trial
- No credit card required
- Advanced ticketing made easy
100
%
tickets are handled within four hours through prioritization and tagging.
7,000
actions performed by workflows instead of agents.
Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.
The future of AI‑powered ticketing software starts here
Experience seamless, high-performance, and personalized solutions based on cutting-edge technologies to revolutionize your support.
Ticket summary
Gain clear, one-click insight into the ticket details, such as the subject, main issue, solution stage, or suggested next steps, to make informed decisions.
Text enhancements
Enhance your brand’s presence by allowing AI to tailor your message’s tone to fit you. Be it polite, formal, or casual, the AI adapts to your and your customers’ communication styles.
What makes HelpDesk stand out?
Solve all customer cases at the service desk, enabling effortless, high-quality, and secure assistance.
Intuitive solution
HelpDesk boasts an exceptionally user-friendly interface and workflow, making it easy for your team to navigate it. You don’t need extensive training or technical expertise to get started.
Productivity growth
HelpDesk maximizes agent output with automation, AI features, or customizable ticket views. Route tickets to the right experts and handle even more cases without compromising service quality.
Safety and full control
HelpDesk offers robust security features, including role-based access controls, encryption, and regular data backups, ensuring that your sensitive data remains safe at all times.
Migrate for free from another ticketing system
We’re here to support you during the entire migration process, offering information about any related costs and, if possible, covering them for you.
Find a set of help services perfect for your business
Get flexible HelpDesk software equipped with fundamental ticketing features. Scale it freely, combining it with other solutions as desired.
Small business
Experience a blend of cost-effectiveness and scalability tailored for developing companies. With such an easy-to-use ticketing system, you can turn every interaction into an opportunity for customer delight.
Enterprise
Upgrade interactions with AI-based features and effortless infrastructure management, all supported by the best security and data protection. Go for a system that perfectly aligns with the highest corporate standards and can keep you competitive and forward-thinking.
IT
Elevate your IT support and manage every technical query, from the simplest to the most complex, through a robust, multi-tiered support structure. Provide round-the-clock and automated assistance and stay at the forefront of technology.
SaaS
Seamlessly handle software-related messages to improve user experience. Handle communication through email, live chat, contact form, or social media, ensuring your customers always find a helping hand.
Get an easy-to-use ticketing solution tailored to your daily operations
- Free 14-day trial
- No credit card required
- Advanced ticketing made easy
35
%
Brastel team experienced a 35% (8 minutes) decrease in the ticket resolution process
2,000
Brastel team handles nearly 2,000 tickets a month using automation.
“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”
Explore HelpDesk software in your own way
Use the available resources designed with you in mind to get help, find inspiration, and spring into action in your help desk system.
24/7 support
Reach out to us anytime you need support or guidance, no matter what plan you decided on.
Handbook
Grab our interactive handbook with easy-to-follow steps and discover HelpDesk from the ground up.
Learning Space
Gain fresh knowledge about online communication. Grow with courses, guides, and templates.
Help Center
Gain in-depth knowledge on how to use HelpDesk ticket management system and get the most out of it.
