The Helpdesk Built for Magento Stores
- No Credit Card Required
- Quick Setup
Used Daily by 300+ Online Stores
Every agent replies - just like your best agent
Rated 4.9 stars by our Magento customers
Provide an amazing customer experience backed by data from Magento
Actual personalization at scale
Automate answers to common questions
Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.
Detect the intent of what your customers are asking
“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”
Enhance support for your Magento store and turn it into a profit center
Live chat
Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.
Ticketing system
Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Macros
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Auto responder
Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.
Support and revenue statistics
Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.
Multi-store connection
Connect all your Shopify stores to centralize all tickets from all your businesses in one place to save time.
