The Helpdesk Built for Shopify Merchants
Automate basic queries, display customer profiles, manage orders, and drive sales without switching tabs
- No Credit Card Required
- Quick Setup
Used Daily by 300+ Online Stores
Every Agent Replies Like Your Best Agent
Use Shopify Data to Provide Amazing Customer Experiences
Stop asking for information you already have
Desku connects with your Shopify data to pull in customer profiles, orders, and histories, so your agents have everything at their fingertips. No more redundant questions
Personalize Customer Messages (Even Automated Ones)
Automate replies that are personalized for each customer. Desku uses your Shopify data to make every interaction feel unique and tailored
Manage Shopify Orders Directly from Your Helpdesk
“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”
Automate Your Most Common Tasks
From ticket tagging to sending tracking numbers, Desku automates your routine tasks, saving your team hours each day. Focus on what really matters
“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”
Use AI to Empower Your Team
“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”
Upgrade Support for Your Shopify Store and Turn It into a Profit Center
Live chat
Engage with visitors in real-time through live chat to boost your conversion rate. Trigger chat campaigns automatically based on URLs to keep conversations going smoothly.
Ticketing system
Centralize all your customer communications in one place. Connect social media accounts, support emails, and phone numbers to manage all tickets without leaving your helpdesk.
Social media posts and ads
Never miss a sales opportunity on social media. Integrate Facebook, Messenger, and Instagram accounts to respond to comments and ads in one place.
Macros
Create template answers for common questions to speed up responses. Use custom data variables and save them as macros for automatic reuse.
Auto responder
Set rules for common queries like "Where is my order?" Automate up to 20% of support tickets with personalized responses by combining rules and macros.
Intent and sentiment detection
Desku uses machine learning to detect customer intents like shipping, refund, and exchanges. Set up automatic replies or route tickets with tags for better management.
Support and revenue statistics
Track agent metrics like ticket volume, response time, and resolution time. Optimize your support strategy with detailed stats on pre-sale tickets, conversions, and total sales.
Multi-store connection
Connect all your Shopify stores to centralize tickets from all your businesses in one place, saving you time and enhancing efficiency.
