When running an eCommerce store, you’ll likely answer the same customer questions over and over again. Whether it’s shipping details, return policies, or product information, having a dedicated FAQ section can save your support team hours of work. But not just any FAQ page will do. The right Shopify FAQ app can help you create a sleek, easy-to-navigate FAQ section that reduces customer confusion and boosts sales.
So, what are the best FAQ apps for Shopify in 2024? This article covers the top 8 options available, from simple apps designed to answer customer questions to more advanced ones with live chat, support for multimedia, and even Google FAQ schema integration for better SEO.
Not only will we give you a rundown of these apps, but we’ll also break down the features, pricing, and which store types they’re best suited for. Whether you’re running a small shop or managing a large-scale eCommerce operation, we’ve got an app recommendation for you.
Shopify subscription solutions generated $525 million in Q4 2023, showing a 31% year-over-year growth. (source)
Why Use an FAQ App for Your Shopify Store?
FAQ apps for Shopify aren’t just about answering common questions—they offer a whole range of benefits that can help optimize your store and customer service operations. Here’s why an FAQ app can make a real difference for your eCommerce business:
1. Improves Customer Experience
A well-organized FAQ section allows your customers to get answers immediately, reducing the need to contact customer support for common questions like “What’s your return policy?” or “How long does shipping take?” This means fewer back-and-forth emails and faster solutions for customers, improving their overall shopping experience.
2. Boosts Conversions
When potential customers are on the verge of making a purchase but have some doubts, an FAQ section can provide answers that encourage them to complete their order. By addressing concerns about product specifications, shipping costs, or return policies right on the product page or in a centralized FAQ section, you’re reducing friction and making the buying process smoother.
3. Saves Time and Money
Having an FAQ section means your support team will spend less time answering the same questions over and over again. This can significantly reduce the time spent on customer support, allowing your team to focus on more complex issues or other areas of the business. FAQ apps also allow you to automate responses, so your customers get answers instantly without needing to wait for a support agent.
4. SEO Benefits
Many FAQ apps support Google FAQ schema, which helps your store appear in rich results on Google search. These snippets can help your store stand out in search results, leading to higher visibility and, ultimately, more traffic. Additionally, having a well-structured FAQ page with relevant keywords can contribute to your store’s overall SEO strategy, improving your rankings over time.
5. Reduces Cart Abandonment
A key reason for cart abandonment is unanswered questions during the checkout process. By integrating an FAQ section directly into your product and checkout pages, you can address customer concerns in real-time, helping them complete their purchases confidently.
6. Provides a Professional Look
Using an FAQ app allows you to create a clean, organized, and professional-looking FAQ page that enhances your store’s credibility. Many FAQ apps come with customizable templates that let you maintain consistent branding across your site. This helps reinforce your store’s identity and professionalism.
Read More:4 Best Shopify phone Support Apps – Enhance Your Service
8 Best Shopify FAQ Apps for 2024
1. HelpCenter
HelpCenter is an all-in-one app for creating FAQ pages, integrating live chat, and managing customer support tickets. It’s ideal for stores looking for a solution that handles multiple customer service functions in one place.
- Key Features:
- Customizable FAQ templates
- Multilingual support for global stores
- Integrated live chat and ticketing system
- Easy drag-and-drop FAQ builder
- Pros:
- Combines FAQs, chat, and helpdesk tools
- User-friendly interface
- Affordable for small stores
- Cons:
- Limited customization for FAQ templates
- Live chat may not be as advanced as standalone chat apps
- Pricing: Free plan available. Paid plans start at $3.99/month.
- Rating: 4.8/5
2. FAQify
FAQify offers a robust FAQ solution with a focus on SEO. Its support for Google FAQ schema helps store owners get rich snippets in search results, improving visibility.
- Key Features:
- Supports Google FAQ schema markup for SEO
- Multiple templates for FAQ pages
- Easy customization of colors, fonts, and layouts
- Vertical and horizontal tab layouts
- Pros:
- Enhances SEO with rich snippets
- User-friendly and easy to customize
- Flexible pricing plans for small to large stores
- Cons:
- No social media integration
- Free version has limited features
- Pricing: Free plan available; paid plans start at $4.99/month.
- Rating: 4.9/5
Read More:Top 8 Best Shopify Return Apps – Shopify App Store
3. EasySlide Accordion FAQ
EasySlide offers a sleek accordion-style FAQ layout, making it perfect for stores that want a clean, modern design.
- Key Features:
- Accordion FAQ sections for product pages
- Fully customizable designs
- Supports product-specific FAQs
- Integrates with other Shopify apps
- Pros:
- Great for product-specific FAQs
- Easy to use and set up
- Works well on mobile devices
- Cons:
- Limited free version
- Lacks advanced features like live chat
- Pricing: $5/month with a 7-day free trial.
- Rating: 5/5
4. BetterDocs FAQ Knowledge Base
BetterDocs is ideal for stores that need both an FAQ page and a knowledge base. It comes with analytics tools to help you track how your customers use the FAQ.
- Key Features:
- Responsive FAQ and knowledge base options
- Built-in analytics to measure performance
- Ability to embed FAQ sections across the store
- Integrates with live chat for real-time support
- Pros:
- Strong analytics for understanding customer needs
- Supports multi-channel communication (WhatsApp, Messenger)
- Easy to embed across multiple pages
- Cons:
- Limited design templates
- Can be expensive for smaller stores
- Pricing: Free plan available; paid plans start at $9.99/month.
- Rating: 5/5
Read More:The 10 Best Shopify Customer Support Apps – Shopify App Store
5. Corner FAQ Page & Help Center
Corner FAQ is an easy-to-use app that focuses on creating well-organized FAQ sections with multilingual support, perfect for stores with global audiences.
- Key Features:
- Drag-and-drop interface for easy FAQ organization
- Auto-translates into 20+ languages
- SEO-friendly with FAQ schema support
- Integrated “Contact Us” widget
- Pros:
- Excellent for international stores
- Easy to reorder FAQs with drag-and-drop
- Supports multi-language translations
- Cons:
- Limited free plan features
- Doesn’t support chat integration
- Pricing: Free plan available; paid plans start at $5.99/month.
- Rating: 4.9/5
6. Simesy FAQ Page & Product FAQ
Simesy focuses on creating responsive, mobile-friendly FAQ pages that can be embedded across multiple areas of your store.
- Key Features:
- Easy-to-use FAQ builder with customizable templates
- Product-specific FAQs
- Supports global FAQs across multiple products
- Fast page load times with built-in caching
- Pros:
- Simple to implement for any store
- Affordable pricing
- SEO-friendly templates
- Cons:
- Limited advanced features
- No live chat integration
- Pricing: Free plan available; paid plan is $4.99/month.
- Rating: 4.8/5
shopify app
Read More:Best 10 Shopify Marketing And Advertising Apps: Top Picks from the Store
7. Reamaze Live Chat Helpdesk & FAQ
Reamaze is more than just a FAQ app—it’s a full-featured customer support platform that combines live chat, helpdesk, and FAQ functionalities. It’s perfect for stores that need an all-in-one support tool.
- Key Features:
- Combines live chat, helpdesk, and FAQ management
- Includes chatbot automation for common queries
- Integrated customer relationship management (CRM) system
- Customizable FAQ sections with support for product-specific FAQs
- Pros:
- Ideal for large stores with high volumes of customer support queries
- Automation options for frequently asked questions
- Supports multiple communication channels, including email, social media, and live chat
- Cons:
- More expensive than most standalone FAQ apps
- May be overkill for small stores that don’t need advanced support features
- Pricing: Plans start at $29/month.
- Rating: 4.4/5
8. Product FAQ With Accordion by SquadKin
Product FAQ With Accordion is designed to help store owners add FAQs directly to product pages, ensuring customers have all the information they need before making a purchase.
- Key Features:
- Accordion-style FAQ sections for product pages
- Ability to add and edit questions/answers via a simple admin interface
- Customizable layout to match store design
- SEO-friendly with support for Google FAQ schema
- Pros:
- Easy to integrate FAQs into product pages
- Reduces support queries by providing product-specific information
- Affordable pricing
- Cons:
- Limited features compared to other FAQ apps
- No live chat or helpdesk features
- Pricing: $2.99/month.
- Rating: 4.6/5
Read More:The 10 Best Affiliate Marketing Shopify
How to Choose the Right Shopify FAQ App
Now that you’ve seen the best FAQ apps available for Shopify, how do you choose the right one for your store? Here are some key factors to consider when deciding which app to integrate into your eCommerce business:
1. Assess Your Store’s Specific Needs
- Small or large store? If you’re running a smaller operation with fewer support needs, a simple FAQ app like FAQify or Simesy FAQ Page may be enough. Larger stores with higher volumes of customer questions might need something more comprehensive, such as Reamaze or HelpCenter, which offer live chat and CRM tools.
- Need multilingual support? If your store caters to international customers, consider apps like Corner FAQ Page that offer multi-language translation.
2. Budget Considerations
- Many FAQ apps offer free versions or affordable paid plans. For example, HelpCenter has a free plan, while Reamaze is on the higher end with plans starting at $29/month. It’s essential to balance your budget with the features you need.
- Consider whether the free versions meet your store’s requirements, or if you need to invest in premium options for additional features like rich FAQ schema or custom designs.
3. Customization and Branding
- For store owners who want a lot of control over the design and layout, apps like Elfsight’s FAQ Page & Accordion and BetterDocs FAQ Knowledge Base offer extensive customization options. These apps allow you to adjust the colors, fonts, and layouts to match your store’s branding.
- If you’re more focused on simplicity and quick setup, apps like POWR FAQ Accordion offer ready-to-use templates that require minimal configuration.
4. SEO Optimization
- For SEO-conscious store owners, apps like FAQify and Product FAQ With Accordion are excellent choices because they support Google FAQ schema. This means your FAQ content could appear as rich snippets in Google’s search results, boosting your store’s visibility.
5. Advanced Features
- If you’re looking for more than just a static FAQ page, apps like Reamaze and HelpCenter are robust tools that integrate live chat and ticketing systems. These tools are particularly helpful for stores with higher traffic and more complex customer service needs.
6. Ease of Use
- Some apps like FAQify and Super FAQs are known for their user-friendly interfaces, making them ideal for store owners who want to quickly implement a functional FAQ page without much hassle.
- On the other hand, apps like Reamaze may require a bit more setup and training but offer a wide range of support tools once configured.
FAQs
Which is the best free FAQ app for Shopify?
HelpCenter and POWR FAQ Accordion offer free plans that are suitable for small stores. They provide basic functionality with the option to upgrade as your business grows.
Can I integrate live chat with FAQ apps?
Yes, apps like Reamaze and HelpCenter integrate live chat and helpdesk features, allowing you to manage FAQs and real-time customer support in one place.
Do FAQ apps affect page loading speed?
Most FAQ apps are optimized for performance, but it’s important to choose apps like Simesy FAQ Page or Elfsight that prioritize fast load times, especially if your store has heavy traffic.
Conclusion
Choosing the right Shopify FAQ app can significantly enhance your store’s customer experience and streamline your support processes. By integrating a well-organized and easy-to-use FAQ section, you reduce the number of repetitive questions, boost customer trust, and ultimately increase conversions.
For stores with simple needs, apps like FAQify or HelpCenter offer affordable, easy-to-implement solutions. They’re great for small to medium stores that want basic FAQ functionality without the extra features. If you need more advanced tools, such as live chat or multilingual support, options like Reamaze or Corner FAQ Page are ideal. These provide an all-in-one customer support system that goes beyond FAQs and caters to global audiences.
When making your decision, consider the specific needs of your store, your budget, and whether you require SEO optimization or additional customer support features. Testing free versions is a great way to explore what works best before committing to a premium plan.
No matter the size or complexity of your Shopify store, there’s a FAQ app out there that can help reduce support burdens, improve SEO, and provide your customers with the quick answers they need.
