Running a successful Shopify store depends on keeping your customers happy. If you’re asking, “Which Shopify apps will streamline my customer support?” you’re in the right place! Shopify merchants can boost their store’s efficiency with the best Shopify customer support apps available in 2024. Whether you’re looking for a live chat app, automated ticketing, or an integrated FAQ page, these apps can handle customer inquiries, improve customer service, and take your support team to the next level.
In this guide, we’ll introduce 10 of the best Shopify customer support apps that can help you enhance your customer service platform, from offering live chat to integrating a Shopify helpdesk. You’ll learn how these apps can improve the customer experience for your eCommerce store and help you respond to customer needs faster, whether you’re using Shopify or Shopify Plus.
Spoiler: If you’re looking for the best Shopify support apps for live chat, look no further than Tidio or Gorgias. But that’s just the start—we’ve got 10 powerful apps for 2024 that will take your customer support tool game to the next level.
Shopify has more than 9,200 employees as of 2023, following a 20% reduction earlier that year.( Source )
Why Your Shopify Store Needs the Best Customer Support Apps
In the fast-paced world of eCommerce, providing exceptional customer support can make or break your Shopify store. As customers expect fast and personalized responses, integrating the best Shopify customer service apps can streamline your workflow and boost your customer experience. Here’s why you need to invest in Shopify helpdesk apps:
- Multi-channel Support: Today’s customers contact you through multiple channels like email, live chat, social media, and phone. Apps like Gorgias and Re integrate with your Shopify store to manage all these touchpoints from one Shopify inbox.
- Improve Customer Satisfaction: Responding quickly to inquiries and resolving issues efficiently builds trust with your customers. Tidio and Gladly offer real-time chat and automated responses, ensuring no customer query is left unanswered.
- Automation and Efficiency: By automating routine customer support tasks with tools like Richpanel, you reduce the workload on your support team and let them focus on more complex issues, leading to a better overall customer experience.
- Customer Retention: Happy customers are returning customers. Providing fast and reliable support with Shopify customer service apps helps you keep shoppers loyal to your store, which is crucial for long-term growth.
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The 10 Best Shopify Customer Support Apps for 2024
Here are the 10 best Shopify customer service apps to enhance your store’s customer support in 2024. Each Shopify app listed below integrates seamlessly with your Shopify storefront and offers unique features to improve customer service.
1. Gorgias
- Best for: Omnichannel support and AI-powered ticket management.
- Features: Automates ticketing, integrates customer data from emails, live chat, and social media. Provides deep integration with Shopify for handling order issues directly.
- Why It’s Great: Gorgias is known for streamlining customer service processes by centralizing all customer inquiries in one inbox. It allows your customer support team to provide a seamless support experience.
- Pricing: Starts at $10/month (with a free trial available).
2. Tidio
- Best for: Chatbots and real-time support.
- Features: Live chat, customizable chatbots, multi-channel communication (email, Messenger, Instagram).
- Why It’s Great: Tidio allows you to respond to customers immediately through an easy-to-set-up live chat app. The automated chatbots can answer common questions, helping reduce the load on your support agents.
- Pricing: Free plan available, paid plans start at $29/month.
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3. Richpanel
- Best for: Self-service and automation.
- Features: Automates up to 60% of customer support, provides self-service options for customers to solve their own issues.
- Why It’s Great: Richpanel focuses on empowering customers to handle simple requests themselves, improving efficiency while maintaining a better customer experience.
- Pricing: Starts at $200/month (free trial available).
4. HelpCenter
- Best for: FAQ and helpdesk integration.
- Features: Build beautiful FAQ pages, ticketing systems, and manage live chat.
- Why It’s Great: HelpCenter integrates an easy-to-use FAQ builder with a ticketing system, offering a complete support solution for Shopify stores.
- Pricing: Free plan available, paid plans start at $5.99/month.
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5. Gladly
- Best for: Unified customer profiles.
- Features: Combines customer communications from social media, chat, email, and phone into one profile.
- Why It’s Great: Gladly allows your support agents to view the entire history of each customer interaction, helping personalize responses.
- Pricing: Starts at $150/month (no free trial).
6. Tawk.to
- Best for: Free live chat.
- Features: Unlimited live chat, ticketing, CRM integration, and order management.
- Why It’s Great: Tawk.to offers all-in-one communication tools, helping store owners provide fast responses to customers without extra costs.
- Pricing: Free app with paid upgrades.
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7. Facebook Messenger Live Chat
- Best for: Facebook integration.
- Features: Integrates Facebook Messenger with Shopify, allowing customers to chat with you directly from your Shopify store.
- Why It’s Great: Connect with customers through one of the most popular messaging apps, improving customer engagement and satisfaction.
- Pricing: Free.
8. Loop Returns
- Best for: Automating returns and exchanges.
- Features: Provides a self-service return portal that’s fully branded.
- Why It’s Great: Loop Returns simplifies the return and exchange process, improving customer satisfaction by offering hassle-free return options.
- Pricing: Starts at $59/month.
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9. Zendesk
- Best for: Advanced helpdesk and ticketing.
- Features: AI-powered helpdesk, chat, and social media integrations.
- Why It’s Great: Zendesk is a customer service platform that integrates deeply with Shopify, making it easy for your team to manage all support channels from one place.
- Pricing: Starts at $49/montn.
10. Pushdaddy WhatsApp Chat
- Best for: Small store owners looking for WhatsApp support.
- Features: Offers multi-channel support including WhatsApp and Facebook Messenger for free.
- Why It’s Great: This free app is a great option for smaller stores needing basic communication tools to stay connected with customers.
- Pricing: Free.
What to Look for in the Best Shopify Support Apps
When choosing the best Shopify apps for customer support, consider the following features:
- Multi-Channel Communication: Ensure the app integrates with Shopify and offers support across email, live chat, social media, and phone.
- Automation and Chatbots: Look for apps that can automate repetitive tasks and respond to customer inquiries instantly.
- Customization: A customer service app that allows customization of messages, FAQ pages, and responses ensures your branding stays consistent.
- Scalability: If you’re planning to grow your store, pick an app that scales as your business does, like Tidio or Gorgias.
- Free Trial: Many apps offer a free trial so you can test out the features before committing.
How to Maximize Shopify Customer Service Apps
- Automate Routine Tasks: Use apps like Richpanel or Tidio to automate customer queries such as order status or FAQs.
- Personalize Interactions: Apps like Gladly or Gorgias allow you to manage customer data and view past interactions for more personalized support.
- Track Performance: Tools like Richpanel offer analytics that can help you identify which support channels or team members are the most effective.
FAQs :
What’s the best free live chat app for Shopify?
Tawk.to and Facebook Messenger are excellent options for free live chat.
How can I automate my Shopify store’s return process?
Use Loop Returns to automate returns and exchanges, keeping the customer within your ecosystem.
Which app can manage multi-channel support?
Gorgias or Re
Conclusion:
Integrating the best Shopify customer support apps into your store can drastically improve your customer service and help your business thrive. By using apps that offer multi-channel communication, real-time support, and powerful automation, you ensure that your customer support team is equipped to handle any situation. From live chat apps like Tidio to robust helpdesks like Gorgias, these tools not only streamline your processes but also help you build stronger relationships with your customers.
As you continue to grow, picking the right app that integrates seamlessly with your Shopify store is essential for long-term success. Take advantage of free trials and test out the features to find the support app that best fits your needs.
