Best Shopify Support ticket management Apps for 2023

Enhance Customer Insights with Kustomer Timeline

Gain a comprehensive understanding of your customers’ order data with the powerful features of Kustomer Timeline. By integrating with Shopify, you can seamlessly access and utilize order data to streamline your customer interactions. Keep your customers informed about their order status, refunds, and cancellations effortlessly.

• Retrieve complete Shopify order data to gain valuable insights into your customers’ orders.
• Easily process refunds or cancellations directly from the Kustomer Timeline.
• Efficiently search and access Shopify order data within the Kustomer platform.
• Personalize messages by utilizing shortcuts to dynamically include unique order data.
• Automatically update customers on their order status using chatbot templates.

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Streamline Customer Service on Multiple Platforms with DelightChat

DelightChat’s omnichannel customer support inbox is designed to help your team efficiently manage customer service across various platforms, including WhatsApp, Instagram, Facebook, Email, and Live Chat. By centralizing all customer interactions in one place, you can improve team productivity and provide exceptional service that will make your customers love you.

Unlock the potential of WhatsApp for your business and boost your sales. With DelightChat, you can run powerful WhatsApp Broadcasts, create marketing automations, and launch retention marketing campaigns targeted at specific customer segments. We also assist you in obtaining official WhatsApp Business API access for your brand, ensuring that you can fully leverage the capabilities of this popular messaging platform.

• Effortlessly manage customer chats from WhatsApp, Instagram, Facebook, Email, and Live Chat.
• Assign chats to team members and respond faster with the help of templates and automations.
• Send targeted WhatsApp Broadcast campaigns to your customer lists and drive sales.
• Recover abandoned carts, send order tracking links, and enhance your retention marketing efforts.
• Gain official WhatsApp Business API access and earn the coveted Green Tick verification badge.

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Effortless Customer Service for Building Customer Loyalty

Experience easy and efficient customer service with Richpanel. Our helpdesk and self-service portal are specifically designed for Shopify and Shopify Plus users. With our integrated agent helpdesk, you can seamlessly handle customer tickets without the need to switch between different apps and channels. Additionally, our self-service portal empowers customers to resolve common issues in real-time, reducing your workload and boosting productivity. This allows your agents to focus on converting more visitors and building customer loyalty.

• Help your agents resolve tickets faster by unifying all channels, orders, and apps in one screen.
• Efficiently manage your staff with smart scheduling and assignment features.
• Seamlessly integrate with over 20 other Shopify apps.
• Engage high-intent visitors with live chat agents through chat campaigns.
• Empower customers to resolve repetitive queries immediately with our Self-Service portal.

Centralize Channels, Gather Teams, and Synchronize E-commerce Customer Data, All in One Platform

Are you a small or medium-sized online store owner looking to instantly connect with your buyers or prospects who are in need of assistance? Look no further than Crisp, the ultimate e-commerce helpdesk solution.

With our rapidly evolving suite of tools, Crisp is here to help you navigate the omnichannel revolution and provide the perfect experience for your e-commerce store. Take advantage of our chatbots, live chat, and other dedicated e-commerce features to streamline your customer support process.

• Centralize 12 channels – emails, live chat, Instagram DM, Messenger, Phone, and more – to effectively manage customer inquiries.
• Seamlessly transition from AI bots to human support to offer the best of both worlds.
• Create a dedicated FAQ page that integrates with chatbots for a comprehensive self-service solution.
• Utilize our chatbot builder with pre-built scenarios to efficiently solve customers’ problems.
• Integrate Crisp Live Chat & Chatbots into your Shopify store in just 30 seconds.

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Hosted Email App: Advanced Email Integration for Your Store’s Admin Panel

Boost your credibility by using a hosted email app that is seamlessly integrated into your store’s admin panel. Don’t let a free email address from Gmail, Hotmail, or Outlook kill your credibility as an online retailer. By responding to customers from email addresses on your own domain, you can maintain a high level of trust with your customers. Our email mailboxes are compatible with all modern IMAP & POP email clients, allowing you to continue using the same email client you always have. Plus, you can conveniently receive and reply to emails directly from your store’s admin.

• Email Mailboxes on Your Own Domain: Enhance Professionalism
• Staff Control: Choose Who Has Access to Mailboxes
• Storage Space Starting from 25GB Mailboxes
• Spam & Virus Protection: Extra Layer of Security

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An all-in-one live chat, team chat, and CRM solution to enhance customer service and build lasting relationships

Online customer experience can often be disappointing due to businesses neglecting their customers. At Channel.io, we believe in the power of communication and aim to help businesses stand out by providing a comprehensive CRM-based live chat, team chat, and chatbot platform. Our goal is to help you identify your customers, foster genuine relationships, and efficiently collaborate with your team to deliver exceptional customer support and service. With our all-in-one customer chat solution, you can scale your business and cultivate a loyal customer base for long-term growth.

• Unlimited live chat, team chat & operators – ensuring quality customer support and service
• Customer Relationship Management (CRM) – effectively identify customers and collect leads
• Marketing & chatbots – unlimited chatbot messages, customizations, and automation

Faster, Better, Smarter Customer Support Helpdesk and Live Chat Software for eCommerce Sellers

Are you looking to enhance your eCommerce customer service while saving time and effort? Look no further than eDesk, the AI-powered solution that can revolutionize your support system. With eDesk, you can centralize all your messaging from various selling and communication channels into one intelligent helpdesk. This allows you to conveniently view order and customer information alongside messages, easily manage returns or cancellations, and automate responses using cutting-edge AI technology. Additionally, eDesk enables you to generate key reports, ensuring you have the necessary insights to provide fast and accurate support exactly when and where your customers need it.

• eDesk AI HandsFree: Respond to queries hands-free with auto-generated replies.
• Integration: Consolidate orders and tickets from over 250 channels in one place.
• Sentiment Analysis: Gain insights into customers’ moods before interacting with them.
• Smart Inbox: Centralize all your support and easily share it with your team.
• AI Automations: Take your customer support to the next level with AI-powered automations.

LiveChat: Enhancing Customer Communication and Boosting Sales

LiveChat is a powerful tool that enables you to connect with your customers in real-time, fostering both synchronous and asynchronous communication. With LiveChat, you have the ability to engage with on-site visitors through chat invitations or allow them to initiate conversations on their own. By leveraging this platform, you gain valuable insights into your customers’ shopping carts, enabling you to understand their context and make personalized product recommendations. Moreover, LiveChat allows you to conveniently browse your store’s inventory within the app, empowering you to send interactive product recommendations in the form of visually appealing cards, thereby increasing the average order value.

• Engage customers browsing your store with enticing coupons, exclusive deals, and important announcements.
• Assist your customers by providing tailored product recommendations through chat, ensuring a personalized shopping experience.
• Gain valuable insights into your customers’ preferences and purchase history by accessing their order history alongside each conversation.
• Effortlessly access the customer’s cart the moment they initiate a chat, allowing you to provide real-time assistance and increase conversion rates.
• Resolve complex issues that cannot be addressed during a chat by utilizing the ticketing system, ensuring exceptional customer support.

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Enhance your customer conversations with Help Scout. Empower your team with valuable store insights.

Help Scout’s integration with Shopify provides a comprehensive overview of your customers’ experience and data across various platforms. This allows you to effectively serve and support your customers. Seamlessly integrate Shopify customer metrics, contact information, and recent orders into your Help Scout Mailbox.

• Access order details with just one click from your Help Scout Mailbox.
• View important metrics like lifetime value, annual value, and average order value.
• Show your customers’ most recent orders directly in the customer sidebar.
• Easily filter emails and automate actions using workflows.
• Import customer contact information effortlessly.

Experience the Ultimate Ticket Selling Solution: Design, Sell, and Scan Event Tickets with Ease

Discover the app that event organizers rely on for seamless ticket management. Our platform offers a user-friendly interface that allows you to effortlessly set up events and manage your calendar. With our customizable ticket design feature, you can create stunning tickets that perfectly align with your brand, without any unwanted branding from us. Plus, our system enables you to efficiently track sales and validate tickets, even if you’re new to ticketing. In fact, our Event Ticketing solution has successfully handled events with up to 80,000 attendees and 80 concurrent scanners. Say goodbye to expensive white label ticketing software – we offer the same level of customization without the hefty price tag. Since 2011, we have been assisting event organizers like you, and we are ready to provide you with the support you need.

• Create personalized ticket designs
• Sell tickets directly on your online store
• Efficient and reliable ticket scanning

AI Powered Customer Support Platform with Live Chat Chatbots, FAQ, FB, IG, Whatsapp, Email, Voice, SMS

Reamaze is an advanced customer support and live chat application designed specifically for eCommerce businesses. With Reamaze, you can work more efficiently, maintain a professional image, and ensure customer satisfaction through a range of support and engagement tools. These tools include a built-in FAQ section, live chat functionality, chatbots, web push notifications, status pages, and surveys. All of these features are accessible through a multi-channel and unified team inbox, allowing you to manage customer inquiries from various platforms seamlessly.

By integrating Reamaze with popular apps, you can further enhance your efficiency and streamline your workflow. The platform offers smart macros and automated workflows, powered by AI Intents. These features provide instant access to customer order information, saving you time and allowing you to focus on your core competencies.

• Manage all customer communications, including email, live chat, social media, SMS, and voice, from all your stores in one unified inbox.
• Increase agent efficiency with Smart Assign, Workflows, Response Templates, and AI-powered tools.
• Create automated, AI-assisted engagement strategies, push notifications, and chatbot prompts to drive sales.
• Effortlessly manage, modify, and create Shopify orders directly within the customer support and chat interface.
• Experience the power of live chat with integrated chatbots, allowing customers to self-serve, search FAQs, and access order information.

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Zendesk: Enhancing Customer Interactions Across Multiple Channels

Zendesk is a powerful platform that enables seamless customer interactions across various channels, including messaging, phone, chat, email, social media, and more. With the Zendesk Support and Chat app, your agents can access all the necessary information without leaving the customer conversation, allowing them to provide efficient and personalized support.

By eliminating the need to toggle between different systems, your agents can focus on building strong customer relationships and resolving inquiries faster. With everything conveniently located in a single location, communication between you and your customers becomes more efficient, relevant, and personal.

• Efficiently solve customer service tickets by accessing relevant customer data
• Process refunds and cancellations directly from the Zendesk Support sidebar app
• Embed live chat in any storefront with just a click of a button

With Zendesk, you can streamline your customer support process and provide exceptional service across multiple channels. Experience the power of Zendesk today!

Improve Customer Service with FAQ Builder, Help Desk Ticketing System, Tabs, Chatbot & Live Chat App

Transform your customer service into a revenue-generating center with the HelpCenter app. HelpCenter simplifies the creation of a branded FAQ page, allowing you to answer frequently asked questions before they even reach your inbox. With HelpCenter, you can design a self-service widget that provides 24/7 self-support through FAQs and order tracking. Additionally, you can centralize customer inquiries from various channels, such as email, chat, or FB Messenger, into a single Help Desk. The app also offers Live Chat and automated chatbots to ensure your business remains accessible in real-time.

• FAQ Builder: Create an SEO-friendly FAQ page using customizable templates. Translate FAQs into multiple languages.
• Chatbot & Live Chat App: Allow your customers to contact your business in real-time.
• Help Desk Ticketing System: Resolve inquiries from multiple channels in one centralized place.
• Product Tabs with Descriptions: Assign tabs to products based on type, collection, or vendor.
• Self-Service Widget: Integrate order tracking, FAQs, and contact forms for seamless self-support.

Streamline Support Conversations and Boost Growth with Gorgias

Enhance customer satisfaction, increase conversions, and improve customer retention with Gorgias, the customer service platform designed for fast-growing ecommerce businesses. With Gorgias, you can consolidate all customer interactions, including orders, conversations, social comments, and direct messages, into a single ticket view. This comprehensive view allows you to provide seamless support and reduce friction during the checkout process.

Take advantage of self-service resources that offer instant answers to common questions, or utilize dynamic Macros to automatically populate responses with personalized information. By leveraging these features, your support agents can effectively act as sales representatives, driving revenue growth for your business.

• Prioritize and manage email, chat, voice, SMS, WhatsApp, and social comments/DMs in one unified feed
• Access complete customer context, including order and conversation history, to provide more informed support
• Effortlessly view, edit, and cancel Shopify orders without leaving the Gorgias customer view
• Monitor team activity and support metrics in real-time through live dashboards to optimize support performance
• Enable self-service menus to instantly address shopper inquiries, eliminating the need for agent intervention

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All-in-one customer experience solution with live chat, AI chatbots, and multichannel communication.

Tidio is a comprehensive customer experience platform designed to help online stores deliver exceptional customer service and convert passive visitors into active buyers. With its range of features, including live chat, AI chatbots, and multichannel communication, Tidio empowers businesses to provide immediate assistance and address the most common customer queries. By consolidating all customer messages in one place, Tidio serves as a powerful yet user-friendly helpdesk solution for your team. Moreover, Tidio offers dedicated features for Shopify, making it even more efficient for Shopify store owners.

• Engage with your website visitors through live chat, resolving issues and proactively driving sales.
• Utilize pre-made chatbot strategies to address customer concerns and boost sales.
• Preview shopping carts, access order history, and provide personalized product recommendations directly within the chat.
• Integrate Tidio into your Shopify store in just 30 seconds with a simple click of the “Add App” button.
• Efficiently manage and resolve customer requests using Tidio’s straightforward ticketing system.