If you are looking for help desk customer support, it is obvious that you might have come across “Zendesk”
What is Zendesk?
Zendesk is an overall customer support platform that helps in managing and providing the complete solution of customer query management. It helps with the complete management as a customer support platform. But still,
Why users are looking for an alternative to Zendesk? Who are Zendesk’s competitors that you should look forward to availing in your business?
Well, it is a great product overall with various functionality and features available for each business size. Zendesk is one of the profound and solid products that serve various business industries, but that is not always the case for customers.
Talking about the complex structure, Zendesk is way more complicated than other Zendesk competitors in the market. The pricing starts at $55/per month which might not be affordable and suitable for small businesses.
We have a solution for you by listing the 10 best Alternatives to Zendesk that might suit your business.
Key Takeaway :
If you are looking for help desk customer support and considering alternatives to Zendesk, there are several options available in 2024, each with its own unique features and pricing. Some of the top Zendesk alternatives include Desku, Gorgias, Jetdocs, Zoho Desk, Freshdesk, Help Scout, Intercom, Hubspot Service Hub, Re:amaze, and Gladly, each offering a range of features and pricing plans to suit different business needs. When choosing the best alternative to Zendesk, it’s important to consider factors such as budget, essential features, and implementation timeline to ensure the selected platform aligns with your business requirements.
Why should you look for Zendesk Alternative?
Zendesk is a full product with many parts that help big groups in large businesses, especially those having more than 500 workers. But, for small teams that are always changing things up a lot – like in online stores, internet help services and businesses selling directly to people like you and me – Zendesk could be too hard to use. Zendesk pricing cannot be affordable for small-medium scale business owners where they can look for a transparent pricing plan
When considering a new support platform, it’s important to start by asking yourself a few key questions:
👉🏻 Budget Considerations: What is your financial capacity? Because many teams often have a tight purse, figuring out your budget from the start can make it easier to choose. Zendesk pricing may look a bit complicated for simple businesses
👉🏻 Essential Features: What are the features that you need? Make a full list of things you want in a help tool and sort them into ‘necessary’ and ‘wanted’. This will help you narrow down your search.
👉🏻 Implementation Timeline: How fast do you want to start using the tool? Think about the time needed to set up and learn each tool, as some may need more time than others.
Once you’ve answered these questions, narrow down your choices to 2-3 possible options. Comparing Zendesk solutions with fellow customer support platforms. Doing tests with these options will give you a helpful idea of how they work in everyday situations.
It’s also good to include different team members who will use the tool, like workers and bosses, in the checking part. This makes sure that the picked tool is good for all types of users.
Besides looking at what the tool can do and how it works, also think about things like help for users from the company. Look at each tool’s aid centre and talk to their help group. This part could make all the difference if you’re choosing between two choices that are just as good.
Let’s understand the top Zendesk Competitors that give the best insights, and feature lists that will help you to choose the best alternative to Zendesk.
Top 10 Best Zendesk Alternatives for 2024
1) Desku
Desku is an all-in-one AI-Powered Customer Support Platform that streamlines customer queries. From streamlining customer queries to team collaboration, Desku does it all. Comparing Desku and Zendesk you can come to know why you should look for Zendesk alternatives
The robust features help small to medium-scale businesses maintain customer support in the most efficient ways. Considering the features of Desku, the shared inbox is the popular one that streamlines customer queries in one platform. AI-powered live chat helps to automate the process like strong engagement with customers so that you do not miss out on any customers.
Let’s understand the Key Features of Desku;
✔️AI-Powered Customer Support
✔️ Shared Inbox and Ticketing System
✔️ Unified Social Inbox
✔️ Self-Service Knowledge Base
✔️ Real-Time Live Chat
✔️ Macros/Rules
✔️ SLA Management
✔️ Mobile Application availability
✔️ API Access
Pricing Plan of Desku
| Pricing Plan | |
| Free Trial | 7 Days |
| Startup Plan | $9/month |
| Team Plan | $19/month |
| Business Plan | $29/month |
Ratings of Desku(G2 Platform): 4.8/5 ⭐️
2) Gorgias
Gorgias is one of the best competitors to Zendesk considering its features and functionality. The main focus that Gorgias serves is on e-commerce business as it tailors Customer Inquiries.
Gorgias is one of the Zendesk competitors with a trial period and specific features focusing on e-commerce business.
Let’s understand the Goriga’s Key Features;
✔️ Ecommerce Integration
✔️ AI-Automation
✔️ Live Chat
✔️ Self Service
✔️ Social Media Integration
✔️ Multi-Channel Support
✔️ Ticket Management
✔️ Reporting and Analytics
✔️ SLA Management
✔️ Macros for Frequent Responses
Gorgias Pricing
| Pricing Plan | |
| Free Trial | 14 Days |
| Starter Plan | $10/month (50 Tickets/month) |
| Basic Plan | $60/month (300 Tickets/month) |
| Pro Plan | $360/month (2000 Tickets/month) |
| Advanced Plan | $900/month (5000 Tickets/month) |
Ratings of Gorgias(G2 Platform): 4.6/5⭐️
Read More:10 Gorgias Alternatives for elevating Customer Support game in 2024
3) Jetdocs
Jetdocs is suitable for external as well as internal communication systems where business can be easily managed and customer support operations can be run smoother.
It handles operations like;
- Legal Workflows
- Vendor Management
- Sales Approval
- Customer Refund
- Support Requests
With these powerful services and functionality, it is considered to be the top-notch Zendesk Alternatives, why?
Let’s understand its features:
✔️ Direct Microsoft Teams Integration
✔️ Multiple Integration
✔️ Dynamic SLAs
✔️ Advanced Organization-Wide Analytics
✔️ Unlimited Requests, Tickets, and Issues
Jetdocs Pricing
| Pricing Plan | |
| Free Plan | (Unlimited Tickets/Month, 2 Templates & 10 Users) |
| Pro Plan | Starts at $200/month: Unlimited everything except users which is discussed with the sales team) |
Ratings of Jetdocs(G2 Platform): 4.6/5⭐️
4) Zoho Desk
Zoho Desk, another Zendesk alternative, is a customer service software that stands out among the best Zendesk alternatives and competitors.
It is one of the scalable options that help in bringing the escalation in the company. Zoho is a big name in the customer support industry serving a wide range of businesses and companies.
Let’s understand its unique features and functionality that will help to grow the business.
✔️Ticket Management
✔️Multi-channel Support
✔️Automated Workflows
✔️SLA Management
✔️Customizable Help Center
✔️Multi-lingual Support
✔️Team Collaboration
✔️Performance Analytics
✔️Customer Satisfaction Surveys
✔️Mobile App Support
Zoho Desk Pricing
| Pricing Plan | |
| Standard Plan | $9.74/month |
| Professional Plan | $17.05/month |
| Enterprise Plan | $29.23/month |
Ratings of Zoho Desk(G2 Platform): 4.4/5 ⭐️
5) Freshdesk
Freshdesk is a cloud-based customer support software that helps every business of various industries. It is considered to be the best Zendesk Alternatives that streamlines customer support that consists of a ticketing system, automation, a self-service portal like Knowledge Base support and powerful reporting and analytics.
Additionally, Freshdesk offers powerful reporting and analytics tools, providing businesses with valuable insights into their customer service performance. With a commitment to streamlined communication and efficient ticketing, Freshdesk is a reliable choice for those aiming to enhance their support capabilities effortlessly.
Let’s understand the features of Fresh Desk;
✔️Ticket Management
✔️Multi-channel Support
✔️Automation
✔️Self-service Portals
✔️Team Collaboration
✔️Reporting and Analytics
✔️Third-party Integrations
✔️Mobile Apps
Freshdesk Pricing
| Pricing Plan | |
| Free Plan | $0/month |
| Growth Plan | $12.7/month |
| Pro Plan | $43.83/month |
| Enterprise Plan | $69.5/month |
Ratings of Freshdesk(G2 Platform): 4.4/5 ⭐️
6) Help Scout
Helpscout, a premium customer support software, stands out as a formidable Zendesk alternative. Noteworthy features include a robust Knowledge Base for comprehensive information management and advanced Customer Management Tools for efficient organization of interactions.
With a user-friendly interface, Helpscout prioritizes enhancing customer support, making it an excellent choice for businesses in the competitive realm of customer service software.
Let’s understand the features of Helpscout;
✔️Email Management
✔️Live Chat
✔️Knowledge Base
✔️Customer Management
✔️Team Collaboration
✔️Reporting and Analytics
Help Scout Pricing
| Pricing Plan | |
| Standard Plan | $20/month |
| Plus Plan | $40/month |
| Pro Plan | $65/month |
Ratings of HelpScout(G2 Platform): 4.4/5 ⭐️
Read More:Top 9 Help Scout Alternatives for Superior Customer Support in 2024
7) Intercom
The powerful AI-Powered Customer Service Solution Intercom. Considering customers from multiple channels can be managed under one roof. Intercom is a powerful Zendesk Alternative.
The intercom helps to provide unified support to customers. Automation and integration is one of the finest features of the Intercom.
Let’s understand the features of the Intercom;
✔️Website Chat
✔️Shared Inbox and Email Management
✔️AI-Automation
✔️Team Collaboration
✔️Reporting and Analytics
✔️Third-Party Integrations
Intercom Pricing
| Pricing Plan | |
| Starter Plan | $74/month |
| Pro Plan | Custom Pricing |
| Premium Plan | Custom Pricing |
Ratings of Intercom(G2 Platform): 4.5/5 ⭐️
Read More:13 Budget-Friendly Best Intercom Alternatives in 2024
8) Hubspot Service Hub
HubSpot is a software company that provides a suite of tools for marketing, sales, and customer service.
Perfect Zendesk Alternatives, Hubspot, is helping in various operations such as lead management, email marketing, social media management and more.
It helps businesses of all sizes. It helps to attract, engage, and delight customers.
Let’s know and understand more about Hubspot by its features;
✔️ Marketing Automation
✔️Lead Management
✔️Email Marketing
✔️Social Media Management
✔️Sales Automation
✔️Customer Support Tools
✔️Integrations with Third-Party Apps
Hubspot Pricing
| Pricing Plan | |
| Professional Plan | $800/month |
| Enterprise Plan | $3,600/month |
Ratings of Hubspot(G2 Platform): 4.4/5 ⭐️
Read More:Top 11 Budget-Friendly HubSpot CRM Alternatives For 2024
9) Re:amaze
Reamaze is a customer support software that helps businesses deliver excellent customer service and also helps streamline better conversations with customers.
It is known for its highly customized user functionality, including all the features that every helpdesk platform provides.
Let’s understand some features of Re: Amaze;
✔️Shared Inbox
✔️Live Chat
✔️Push Campaigns
✔️Multiple Integrations (third-party tool)
Re: amaze Pricing
| Pricing Plan | |
| Free Trial | 14 Days |
| Basic | $29/month |
| Pro | $49/month |
| Plus | $69/month |
Ratings of Re:amaze(G2 Platform): 4.6/5 ⭐️
10) Gladly
Gladly, one of the Zendesk alternatives is a customer service platform that helps businesses deliver radically personal customer service.
The AI helps to track customers for better interactions and preferences. With every feature Gladly allows us to provide unique customer interaction and personalised experience.
✔️Integrations
✔️Multi-Channel Support
✔️Conversation History
✔️Knowledge Base
✔️Real-Time Reporting
✔️Reports and Dashboards
Gladly Pricing
| Pricing Plan | |
| Hero Plan | $150/month |
| Super Hero Plan | $180/month |
Ratings of Gladly(G2 Platform): 4.7/5 ⭐️
Features that you should always look for in Zendesk Alternatives
When users tend to look for Zendesk alternatives, there are surely some reasons why they are looking for it, and first and foremost we tend to come across is, pricing and features. There are endless Zendesk features that are too confusing for customers to recognise it for making it function in their business. When it comes to small-medium scale businesses, there is no way that they need every feature from the platform.
Let’s have a look, at how and what checklist you should look for before choosing the right customer support platform;
✅ Ticket Management
A tool for managing customer support inquiries or tickets in one centralized location, with options to assign, prioritize, and track progress.
✅ Multi-Channel Support
The ability to provide support to customers through various channels, such as email, phone, chat, and social media.
✅ Automation
The ability to automate repetitive tasks, such as ticket routing and status updates, to improve efficiency and response times.
✅ Self-Service Portals
A platform for customers to access a knowledge base, FAQs, and other resources to find answers to their questions without needing to contact support.
✅ Knowledge Base Management
A tool for creating and managing a library of articles, guides, and other resources to help customers find solutions to common issues.
✅ Team Collaboration
Tools for collaboration among support agents and other team members to help resolve complex issues and improve response times.
✅ Reporting and Analytics
Insights into support performance, including metrics such as ticket volume, response times, and customer satisfaction, to help identify areas for improvement.
✅ Customer Relationship Management
Tools for managing customer data, including contact information, support history, and other details to provide personalized support.
✅ Integrations with Other Business Tools
The ability to connect with other business tools such as CRMs, marketing automation platforms, and project management tools to streamline workflows and improve efficiency.
There are so many Best Alternative to Zendesk to consider in 2024 for your business. From customer streamlining to employee management, everything can be done by saving loads of time.
Conclusion: Choose the best Zendesk Alternatives for your business
Businesses are always looking for the best customer support platform, and always look for some all-in-one features with affordable pricing. When Zendesk users are looking for alternatives, they are mostly looking for simpler solutions that help in embarking to provide the best help desk solutions in the business.
While you are looking for multiple customer support platforms, we have sorted the best ones for you Desku is considered to be the best one It is an all-in-one helpdesk customer support platform which is AI-based as well as helps in decreasing the customer support load for customer support agent. Get the best customer support platform for everything that your business needs.
Still confused about which Help Desk to choose, then you can avail of a7-day Free Trial of Desku and know by yourself.
Frequently Asked Questions [FAQ’s]
1) How to choose the best Zendesk Competitors?
Evaluate your customer support requirements, compare features like ticketing systems and automation, and consider user reviews to select a Zendesk competitor that aligns with your business needs and enhances customer support efficiency.
2) What is the disadvantage of Zendesk?
Zendesk’s pricing can be a disadvantage for smaller businesses, as it may be relatively costly. Additionally, some users find the learning curve steep when implementing advanced features, impacting quick and seamless adoption.
3) What is cheaper than Zendesk?
Desku is a more affordable option compared to Zendesk, providing a cost-effective solution for businesses looking to streamline customer support without breaking the bank. Enjoy similar features and capabilities at a lower price point with Desku.
