12 Best Zendesk Alternatives for Customer Service in 2025

Updated : May 1, 2025
18 Mins Read
A woman is pointing to a green background showcasing various apps, including the best Zendesk alternatives.

Table of Contents

Looking for Zendesk alternatives to streamline your customer support? You’re not alone. Many businesses – from SaaS startups to e-commerce stores – are exploring other options due to Zendesk’s rising costs and complexity. In this post, we’ll introduce 12 top alternatives to Zendesk. We’ll cover each tool’s overview, key features, pros, cons, and ideal users. A comparison table at the end summarizes all 12 options for easy reference.

Why Look for a Zendesk Alternative in 2025?

Companies large and small are considering other options for several reasons:

  • High Costs: Zendesk is a premium product with premium pricing. Its base plans can start around $55 per agent per month​, and costs climb higher as you add features or agents. Essential functions (like advanced AI, analytics, or even certain customization options) often require buying add-ons or upgrading to costly higher tiers. This can put Zendesk out of budget for startups and small to mid-size businesses.
  • Complexity and Setup: With its many features, Zendesk can be difficult to set up and learn. Teams have reported taking months to fully implement and train on Zendesk​. The interface is feature-heavy and not always intuitive, which can slow down support reps. If your team needs a simpler, more straightforward tool, Zendesk’s complexity can be a drawback.
  • Limited Support from Zendesk: It’s ironic, but Zendesk’s own customer support has a mixed reputation. Users complain that it’s hard to get help or even contact a real person for support. One user noted spending tens of thousands per year on Zendesk and still not being able to reach a live support agent. For a mission-critical system like your helpdesk, slow support responses are a serious concern​.
  • Changing Needs: Some companies find that as they grow or change, Zendesk no longer fits as well. You might need a tool that integrates better with your existing software stack, provides a specific feature (like social media integration or an AI chatbot), or aligns better with your team’s workflow. Zendesk’s one-size-fits-all approach may not meet specialized needs, prompting a search for more tailored solutions.

In short, many organizations in 2025 want customer support software that is more affordable, easier to use, and more responsive to their needs than Zendesk. Below, we present 11 of the best Zendesk alternatives – starting with Desku.io, our top recommendation.

Top Zendesk Alternatives

1. Desku.io

Desku. Io 3
12 best zendesk alternatives for customer service in 2025 -

Desku.io is an AI-powered, modern helpdesk built for support teams and small businesses​. It provides a unified inbox that pulls in conversations from live chat, email, and social channels. It also offers an AI chatbot (“EVA”) to answer FAQs 24/7 and an AI assistant for agents. In short, Desku.io focuses on ease of use and automation to help teams respond faster and more consistently.

  • Key features:
    • Unified inbox (manage email, chat, social in one place)​
    • AI Chatbot for automated answers (built without code).
    • Shared team inbox with collision detection and private notes.
    • Built-in knowledge base (self-service help center).
    • Workflow automations and canned replies for routine tasks.
    • Integrations with Shopify, WooCommerce, WhatsApp, Slack, etc.
  • Pros:
    • Very easy to use: Reviewers praise its intuitive interface and clear onboarding​
    • Affordable: Plans start at just $19 per user per month (annual billing)​
    • Powerful automation: AI tools and macros handle common questions and ticket routing.
    • Excellent customer support: Users report that using Desku “streamline workflows and decrease response times” by unifying all channels​
  • Cons:
    • Fewer deep integrations: Lacks some niche integrations (e.g. native LinkedIn or certain social apps).
    • Mobile app maturing: Some users note mobile notifications are still improving.
    • Feature gaps: A few advanced enterprise features (like complex permissions) require higher plans.

Pricing: Plans start around $19/user/month (billed yearly) for basic features​. Higher tiers ($39, $59) add more automations and e-commerce integrations.
Ideal for: Small to mid-sized teams (SaaS, e-commerce, SMBs) that want an easy, affordable, AI-powered helpdesk.

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2. Freshdesk

Freshdesk
12 best zendesk alternatives for customer service in 2025 -

Freshdesk (by Freshworks) is a cloud-based helpdesk known for its omnichannel support and automation. It turns inquiries from email, phone, chat, social media and more into tickets, letting teams handle everything in one place. It includes built-in AI (“Freddy”) to automate ticket triage, canned responses, and self-service suggestions.

  • Key features:
    • Multichannel ticketing (email, phone, chat, social) and integrated call center.
    • AI-powered automation (auto-assign tickets, auto-prioritize urgent issues).
    • Team collaboration (shared inboxes, collision detection, private notes).
    • Self-service portal and knowledge base for FAQs.
    • Rich reporting and SLA management.
    • Over 150 integrations (CRM, e-commerce, calendars, etc.).
  • Pros:
    • Intuitive interface: Users love the user-friendly design and strong automation tools​
    • Powerful AI and bot features: “Freddy” AI bot and canned responses speed up support.
    • Omnichannel: Handles email, social, chat, phone seamlessly​.
    • Affordable tiers: Includes a free plan (for up to 2 agents) and entry plans at $15–$18/user/month.
  • Cons:
    • Advanced feature complexity: Setting up the more powerful automations and AI can be complex and may require training​.
    • Mobile app limited: The mobile version has fewer features (some users wish it were more fully featured).
    • Reporting level: Some businesses want even deeper analytics on higher plans.

Pricing: Offers a Free plan (up to 2 agents) and paid plans starting at $15 per agent/month (Growth plan) when billed annually​. Top plans (Pro, Enterprise) add AI bots, custom roles, etc.
Ideal for: Small and mid-sized businesses that need a reliable, multichannel helpdesk with strong automation, especially if budget is a concern.

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3. Kustomer

Kustomer
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Kustomer is an omnichannel customer service CRM that gives agents a 360° timeline view of each customer. All interactions (email, chat, phone, Facebook Messenger, etc.) are consolidated, plus CRM data (past orders, account info) is attached to each ticket. This helps agents handle support more personally. Kustomer also offers workflow automation and some AI-powered routing to streamline operations.

  • Key features:
    • Unified customer timeline (all channels and data in one view)​
    • Case management and ticketing with automations (SLA rules, macros).
    • Real-time analytics dashboards and custom reporting.
    • Self-service portal for customers (multi-language knowledge base).
    • CRM integrations (Shopify, Salesforce, etc.) to pull in customer context.
  • Pros:
    • All-in-one view: Users say Kustomer “centralizes all of your customers’ activities”, making support easier​.
    • Strong automation: Can auto-route and tag tickets, reducing manual work.
    • Customizable: Supportive of complex workflows and data fields.
  • Cons:
    • Pricing: Kustomer tends to be pricier (starting around $89/user/mo for enterprise)​
    • Complexity: Some smaller teams find the platform has a learning curve.
    • Reliability: A few reviews mention occasional outages or email delays (though these have decreased).

Pricing: Starts at about $89 per user/month (enterprise plan)​. Volume pricing available (conversations-based model also offered).
Ideal for: Mid-sized to larger support teams (especially B2C or e-commerce) that need a complete customer view and are willing to invest in a robust platform.

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4. Help Scout

Helpscout 3
12 best zendesk alternatives for customer service in 2025 -

Help Scout is a helpdesk designed to be simple and friendly for teams. It provides a shared inbox for email, plus live chat and phone integrations. Unlike some complex systems, Help Scout emphasizes ease of use: it’s quick to set up and intuitive for agents​. It also includes a knowledge base and customer portal.

  • Key features:
    • Shared inbox that handles email, live chat, and social queries.
    • Collision detection and private notes for team collaboration.
    • Automations (saved replies, assignments) to speed responses.
    • Customer profiles with interaction history.
    • Self-service (knowledge base, documentation portal).
    • Built-in surveys (CSAT/NPS) and reporting dashboards.
  • Pros:
    • Very user-friendly: Set-up is fast and the interface is intuitive​. Agents can be productive within hours.
    • Responsive support: Help Scout itself is known for excellent customer support (users call it “over-the-top, amazing”​).
    • Affordable and simple pricing: Clear plans and even a free version for small teams.
    • Collaborative tools: Good internal notes and tagging make team handoffs easy.
  • Cons:
    • Limited advanced features: Some enterprise-grade features (like drill-down reporting) are basic or unavailable​.
    • Customization limits: Custom report creation is limited unless you upgrade to higher plans​.
    • Pricing at scale: As teams grow, costs can add up (pricing is per help desk with unlimited users on each plan).

Pricing: Offers a Free plan (up to 50 shared conversations/month), then paid plans at $50 and $75 per month (Team and Company plans)​.
Ideal for: Small to mid-sized teams that value ease of use and need solid email/chat support without heavy customization (especially startups and online teams).

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5. Zoho Desk

Zohodesk
12 best zendesk alternatives for customer service in 2025 -

Zoho Desk is part of the Zoho suite and offers a full helpdesk. It is built for multi-channel support – email, phone, live chat, social media, and web forms – all in one interface​. It also includes an AI assistant (“Zia”) for tasks like auto-tagging tickets or suggesting help articles. Zoho Desk has extensive customization (workflows, macros) and can scale with business needs.

  • Key features:
    • Omnichannel ticketing (email, chat, phone, Facebook, Twitter, WhatsApp).
    • AI-powered tools (Zia chatbot, sentiment analysis, ticket anomaly detection).
    • Multi-language knowledge base and forums for self-service.
    • Workflow automation (assignment rules, blueprints) and macros.
    • Built-in CRM integration (since it’s Zoho ecosystem).
    • Advanced analytics and SLA management (on higher plans).
  • Pros:
    • Highly flexible: Users note Zoho Desk is very customizable and can adapt to complex processes​.
    • Feature-rich: Offers many advanced features (help center, SLAs, custom modules) even on mid-tier plans.
    • Affordability: Has a free version (for up to 3 agents) and moderate pricing steps.
    • Active development: Zoho frequently updates Desk with new automation and AI features.
  • Cons:
    • Learning curve: Because of its depth, new users may need time to configure workflows fully.
    • Complex workflows limit: Some advanced automation triggers are only in the highest tiers​.
    • UI density: The interface can feel cluttered to some; not as “slick” as simpler tools.

Pricing: Free for up to 3 agents. Paid plans start at $20/agent/month (Standard), $35 (Professional), and $50 (Enterprise) when billed annually​. (Higher tiers add more AI and customization.)
Ideal for: Small-to-medium businesses that need deep customization and multi-language support (especially if they already use other Zoho products).

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6. Salesforce Service Cloud

Salesforce service cloud
12 best zendesk alternatives for customer service in 2025 -

Salesforce Service Cloud is an enterprise-grade support platform built on the Salesforce CRM. It offers the full spectrum of customer service tools – case and knowledge management, omni-channel routing, telephony (CTI), and AI (Einstein Bots and analytics). Service Cloud shines when you need integration with sales data and powerful automation.

  • Key features:
    • Case and ticket management with built-in workflows.
    • Knowledge base and community portals.
    • Omnichannel routing (email, chat, social, phone, SMS) with Service Console.
    • Integration with Salesforce CRM (customer data, orders, upsell info).
    • Telephony integration and native CTI for call centers.
    • Einstein AI features: chatbots, sentiment analysis, and predictive suggestions.
    • Custom analytics dashboards and Einstein Analytics.
  • Pros:
    • Centralized customer data: Consolidates CRM and support data – “centralize all customer activities” in one platform​
    • Scalable and powerful: Can handle very large support operations with complex needs.
    • AI-driven: Includes advanced AI (Einstein) for routing, automating, and insights.
    • Trusted brand: Part of Salesforce ecosystem – lots of integrations and a strong security model.
  • Cons:
    • High cost: Even basic plans start around $25/user/month (for limited service users) and go up to $165+/month for full features​. Add-ons like knowledge licenses add expense.
    • Complexity: Setup can be lengthy; many admins comment on a steep learning curve​
    • Overkill for small teams: Many features are enterprise-focused, which can overwhelm SMBs.
    • Some gaps in base: Core plan lacks knowledge base or social by default (you pay more to unlock).

Pricing: Multiple editions exist. Starter (Lightning Essentials) is about $25/agent/mo; Professional ~$100; Enterprise ~$165; Unlimited ~$500. Each higher tier adds more channels and automation.
Ideal for: Large enterprises or mid-size companies already on Salesforce, who need a robust, integrated solution and can invest in customization.

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7. Intercom

Intercom
12 best zendesk alternatives for customer service in 2025 -

Intercom is a conversational support platform centered on live chat and messaging. It’s known for its modern chat widget and AI-first features. Intercom uses bots (Fin) to instantly answer up to half of customer queries and provides a shared inbox for live agents​. It also supports email, social, and in-app chat.

  • Key features:
    • 24/7 AI Chatbot (Fin) that handles simple queries and automates responses.
    • Shared team inbox for email, chat, and social messages.
    • Customer data in one place (view all past interactions).
    • Outbound messaging (targeted chats, emails, product tours).
    • Knowledge base (public help center) integrated into the chat.
    • AI Copilot: suggests replies and fetches customer info for agents.
    • Real-time reporting and customer experience analytics.
  • Pros:
    • Modern and AI-driven: Users report it “instantly resolves 50% of support volume” with AI bots​.
    • Unified platform: Combines chat, email, and apps in one inbox – reviewers call it “the best platform” for multi-channel support​.
    • Quick to start: The UI is intuitive; agents adapt quickly without heavy training.
    • Constant innovation: The company updates frequently (e.g. Slack integrations, new AI features).
  • Cons:
    • Pricey and usage-based: Intercom’s pricing can be complex (seats + message volume). Even entry plans (~$99/mo for 500 messages) add costs, plus $29/agent for advanced AI
    • Complex interface: With so many options, new users may feel the platform is “daunting at first”​.
    • Limited offline support: Most communication is chat-focused (not ideal for phone support).
    • Reporting scope: Good for chat stats, but some teams want deeper ticket analytics.

Pricing: Plans are seat-based plus usage. For example, an entry plan is $99/month (500 messages included) plus $29/agent/month for the AI Copilot add-on. Higher tiers add advanced features and more messaging credits.
Ideal for: Startups and tech-savvy teams that want real-time chat and bots. Especially good for web/app-based support and proactive engagement.

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8. Gorgias

Gorgias 3
12 best zendesk alternatives for customer service in 2025 -

Gorgias is a helpdesk built for e-commerce brands. It tightly integrates with Shopify, Magento, and WooCommerce, so support agents can view and act on orders right from the ticket view. Gorgias centralizes support across email, social (Facebook, Instagram), live chat, SMS, and voice​. It also offers smart macros and AI templates to automate answers like shipping queries or discount codes.

  • Key features:
    • Ecommerce integration: Pull in customer order and shipping info (Shopify, etc.). Agents can refund or cancel orders from tickets.
    • Omnichannel ticketing: Email, social comments/messages, live chat, SMS, and phone in one inbox​.
    • Automation and macros: Auto-apply tags, send templated replies (e.g. order status, returns).
    • AI article suggestions: Suggest help center articles to customers automatically.
    • Analytics: Insights into ticket volume by product/order value (revenue stats).
  • Pros:
    • Ecommerce-focused: Deep Shopify/Magento connection saves a ton of time for online stores.
    • Powerful automations: Workflows and rules can handle high volumes (Black Friday example where inbox was cleared).
    • Multi-channel: Even SMS and phone (via add-on) are supported, plus social media.
    • Clear pricing model: Plans are based on ticket volume, not per-seat (so growing agents doesn’t multiply cost).
  • Cons:
    • Pricing by volume: If you exceed ticket limits, overage fees apply. This can get costly during peak season.
    • Limited outside e-commerce: Non-store businesses may find its Shopify-centric features unnecessary.
    • Basic free tier: The lowest plan is a bit limited (starter plan covers 350 tickets for ~$60/mo).

Pricing: Ticket-based. For example, a Standard Helpdesk plan (350 tickets/month) is about $60/mo, while a larger plan (2,800 tickets) is $300/mo​. Voice/SMS are add-ons.
Ideal for: Online retail businesses and ecommerce support teams that use Shopify/Magento and need order-based support features.

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9. LiveAgent

Liveagent
12 best zendesk alternatives for customer service in 2025 -

LiveAgent bills itself as a comprehensive all-in-one support platform with ticketing, chat, phone, and more. It includes live chat (website widget), email ticketing, and call center capabilities (IVR, call waiting). Its tagline says it gives “scalable customer support” with omnichannel integration. Users often praise its affordability and feature set.

  • Key features:
    • Unified ticketing across email, live chat, and calls.
    • Embedded live chat widget and mobile apps.
    • Automation: SLA rules, triggers, and canned responses.
    • Customer portal and knowledge base.
    • Reporting and real-time analytics dashboards.
    • Integration with major apps (CRM, e-commerce, Google Analytics, etc.).
  • Pros:
    • Excellent value: Considered “excellent value for money” due to rich features at low cost​.
    • Full omnichannel: Even includes call center functionality (phone calls, IVR).
    • Free version: Has a free tier for up to 7 days chat history, and paid plans from $15–$49 per agent/month.
    • Simple setup: Many users find it relatively easy to configure and manage.
  • Cons:
    • Outdated UI: Some say the interface feels a bit dated and can be busy.
    • Advanced features tiered: Some powerful automations or AI (e.g. smart answers) require higher plans.
    • Learning curve: Because it’s so feature-rich, it can be overwhelming at first.

Pricing: A free plan is available (with limited history). Paid tiers range from $15/agent/mo (Ticket + Live Chat plan) up to $49/agent/mo (All-inclusive plan)​. Volume discounts available for larger teams.
Ideal for: Businesses of any size (even large ones) that need phone support integrated with chat/email, especially budget-conscious teams that want many features.

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10. HappyFox

Happyfox
12 best zendesk alternatives for customer service in 2025 -

HappyFox is a robust, enterprise-grade helpdesk known for its deep customization. It supports ticketing via email, chat, phone and integrates with Slack and Microsoft Teams. It is praised for its highly customizable UI and extensive features​. According to PCMag, HappyFox is “one of the best ticket managers” on the market (rating 4.5/5)​.

  • Key features:
    • Multi-channel tickets (email, chat, social, mobile app).
    • Automation rules and macros.
    • Knowledge base + customer self-service portal.
    • Asset management and change tracking (Enterprise plans).
    • Team collaboration and Slack integration for in-chat ticket updates.
    • Built-in reports and SLA management.
  • Pros:
    • Very comprehensive: Includes nearly every helpdesk feature (asset mgmt, time tracking)​.
    • Customizable: The interface and ticket forms are highly configurable.
    • Strong integrations: Tight Slack integration lets agents update tickets without leaving chat​.
    • Good training/support: Comes with free training materials and responsive support.
  • Cons:
    • Pricey: It is “one of the costliest” helpdesks. Starter plans begin at $29 per user/month, and add-ons (like asset management) require enterprise.
    • Limited social support: Connects only to Facebook and Twitter by default​ (no Instagram, etc., unless custom-built).
    • Advanced features in top tiers: Some features (like full asset management) are locked to enterprise packages.

Pricing: Plans start at $29/user/month (billed annually)​ for basic ticketing. Higher tiers ($49–$79+) add more channels and features.
Ideal for: Large enterprises or tech-focused teams that need deep customization and can invest in a premium system.

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11. Kayako

Kayako
12 best zendesk alternatives for customer service in 2025 -

Kayako is a legacy helpdesk that centers on a shared team inbox (called SingleView). Agents can see all conversations from email, chat, and social media in one place​. It includes ticketing, live chat, and a self-service portal. Kayako’s strengths are in simplicity and live chat, but it is no-frills compared to others.

  • Key features:
    • Shared inbox that aggregates email, live chat, and social interactions (SingleView)​.
    • Live chat widget for websites.
    • Basic automation rules and ticket SLAs.
    • Built-in knowledge base and customer portal.
    • Message previews and email threading.
  • Pros:
    • Simple multichannel inbox: Agents can handle all channels together without switching tools​.
    • Quick setup: The interface is straightforward and easy to learn.
    • Responsive chat: Solid live chat experience with canned responses.
  • Cons:
    • Few integrations: Kayako’s ecosystem is limited; many teams find it lacks integrations with modern tools.
    • Basic reporting: It does not emphasize advanced analytics or complex workflows​.
    • Missing advanced features: No built-in AI, limited SLA customization, and some features (like escalations) are basic.
    • AI requires add-ons: Any AI/bot functionality must be added via third-party plugins.

Pricing: Kayako’s pricing is custom; interested teams must contact sales. They do offer a free trial.
Ideal for: Very small teams or startups that need a simple shared inbox for support without heavy bells and whistles.

12. HubSpot Service Hub

Hubspot
12 best zendesk alternatives for customer service in 2025 -

HubSpot Service Hub is part of the HubSpot CRM platform, so it ties support tickets into sales and marketing data. It offers a unified inbox, ticketing, live chat, chatbots, and a built-in knowledge base. An agent can see “a complete view of all customer interactions” in the CRM, helping personalize service​. It also allows “bring your own” messaging channels via API, so it can connect to custom chat channels​.

  • Key features:
    • Ticketing and shared inbox (email, chat, social) integrated with HubSpot CRM.
    • Live chat widget and AI chatbots (with no-code setup).
    • Knowledge base and customer self-service portal​.
    • Customer feedback tools (CSAT surveys, NPS).
    • Automated ticket routing and workflow automation (with Service Workflows).
    • Reporting dashboards tied to CRM data.
  • Pros:
    • CRM integration: Since it’s built on HubSpot CRM, agents have full context (deals, products, past interactions)​.
    • Free tier available: HubSpot offers a free CRM and limited Service Hub tools for small teams.
    • Modern UI: Clean interface and easy-to-use for teams already using HubSpot.
    • Omnichannel: Good support for chat and email, and the flexibility to add channels via API.
  • Cons:
    • Pricing can be high: The per-user pricing grows quickly with team size (some find it expensive for large teams)​.
    • Seat-based licensing: You pay per user seat on ticketing, which can add up.
    • Less powerful out-of-the-box: Some advanced features (like advanced automation or routing by power vs. conversation) are less mature than Zendesk or Salesforce.

Pricing: HubSpot Service Hub has a Free level (with basic ticketing) and paid tiers. Paid plans start around $50/month (for 2,000 ticketing actions) and go up to $400+/month for Professional (with more seats and features). (Exact pricing depends on seats and included tools.)
Ideal for: Companies already using HubSpot CRM or marketing tools, and those needing a combined sales-service platform. Good for medium teams that want service data tied to CRM.

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Comparison Table

ToolPriceKey featuresFree plan
Desku.io$19/user/moUnified inbox, AI chatbot, team inbox, knowledge base, automationsNo
Freshdesk$15/user/moMultichannel ticketing, AI automation, call center, knowledge baseYes (2 agents)
Kustomer$89/user/mo360° customer view, automations, CRM integration, analyticsNo
Help Scout$50/moShared inbox, chat, self-service portal, CSAT/NPS surveysYes (basic)
Zoho Desk$20/user/moOmnichannel, AI assistant, SLA management, CRM integrationYes (3 agents)
Salesforce Service Cloud$25/user/moCRM integration, AI tools, omnichannel routing, telephonyNo
Intercom$99/mo + $29/agentAI chatbot, team inbox, outbound messaging, help centerNo
Gorgias$60/mo (350 tickets)Shopify integration, macros, email/chat/SMS, analyticsNo
LiveAgent$15/user/moLive chat, ticketing, call center, automation, knowledge baseYes
HappyFox$29/user/moMulti-channel, automations, asset management, SLA trackingNo
KayakoCustomShared inbox, live chat, knowledge base, SLAsNo
HubSpot Service Hub$50/moCRM tie-in, ticketing, chatbots, knowledge base, surveysYes

Features that you should always look for in Zendesk Alternatives

When users tend to look for Zendesk alternatives, there are surely some reasons why they are looking for it, and first and foremost we tend to come across is, pricing and features. There are endless Zendesk features that are too confusing for customers to recognise it for making it function in their business. When it comes to small-medium scale businesses, there is no way that they need every feature from the platform.

Let’s have a look, at how and what checklist you should look for before choosing the right customer support platform;

Ticket Management

A tool for managing customer support inquiries or tickets in one centralized location, with options to assign, prioritize, and track progress.

Multi-Channel Support

The ability to provide support to customers through various channels, such as email, phone, chat, and social media.

Automation

The ability to automate repetitive tasks, such as ticket routing and status updates, to improve efficiency and response times.

Self-Service Portals

A platform for customers to access a knowledge base, FAQs, and other resources to find answers to their questions without needing to contact support.

Knowledge Base Management

A tool for creating and managing a library of articles, guides, and other resources to help customers find solutions to common issues.

Team Collaboration

Tools for collaboration among support agents and other team members to help resolve complex issues and improve response times.

Reporting and Analytics

Insights into support performance, including metrics such as ticket volume, response times, and customer satisfaction, to help identify areas for improvement.

Customer Relationship Management

Tools for managing customer data, including contact information, support history, and other details to provide personalized support.

Integrations with Other Business Tools

The ability to connect with other business tools such as CRMs, marketing automation platforms, and project management tools to streamline workflows and improve efficiency.

There are so many Best Alternative to Zendesk to consider in 2024 for your business. From customer streamlining to employee management, everything can be done by saving loads of time.

Conclusion: Choose the best Zendesk Alternatives for your business

Businesses are always looking for the best customer support platform, and always look for some all-in-one features with affordable pricing. When Zendesk users are looking for alternatives, they are mostly looking for simpler solutions that help in embarking to provide the best help desk solutions in the business.

While you are looking for multiple customer support platforms, we have sorted the best ones for you Desku is considered to be the best one It is an all-in-one helpdesk customer support platform which is AI-based as well as helps in decreasing the customer support load for customer support agent. Get the best customer support platform for everything that your business needs.

Still confused about which Help Desk to choose, then you can avail of a7-day Free Trial of Desku and know by yourself.

Frequently Asked Questions [FAQ’s]

1) How to choose the best Zendesk Competitors?

Evaluate your customer support requirements, compare features like ticketing systems and automation, and consider user reviews to select a Zendesk competitor that aligns with your business needs and enhances customer support efficiency.

2) What is the disadvantage of Zendesk?

Zendesk’s pricing can be a disadvantage for smaller businesses, as it may be relatively costly. Additionally, some users find the learning curve steep when implementing advanced features, impacting quick and seamless adoption.

3) What is cheaper than Zendesk?

Desku is a more affordable option compared to Zendesk, providing a cost-effective solution for businesses looking to streamline customer support without breaking the bank. Enjoy similar features and capabilities at a lower price point with Desku.

Picture of Gaurav Nagani
Gaurav Nagani
Gaurav Nagani is the Founder and CEO of Desku, an AI-powered customer service software platform.
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