Think of yourself as an artist, and your anger as a rough block of marble. You could either attack it thoughtlessly, sending pieces flying, or you can chisel it carefully, turning it into a work of art.
The same idea applies when you’re writing an angry email. You can let your emotions take over and write a messy response, or you can compose a well-thought-out, assertive email that conveys your point without causing any damage.
This guide will teach you how to do the latter, with ten easy-to-use templates for when you’re feeling professionally peeved. You’ll soon know how to turn your anger into a well-crafted, professional communication.
So, are you prepared to become a master of managing anger?
How Do You Write An Angry Message?
- Cool Down First: Take a deep breath before you start writing. Calming down helps you think clearly.
- Find the Key Points: Look at what you initially wanted to say and pick out the main issues. Focus on these in your message.
- Avoid Emotional Words: Keep your language professional. No need for angry or emotional words that distract from your message.
- Research Examples: Not sure how to stay calm in your writing? Look up examples of professional yet assertive messages.
- Understand Their Side: Try to see where the other person is coming from. It helps in finding a middle ground.
- Suggest Solutions: Don’t just complain. Offer ideas on how to make things better.
- Aim to Resolve: Remember, the goal is to solve the problem, not just vent your frustration.
Cool Down First and Be Calm:
Before you start writing a message when you’re angry, take a break to calm down. This helps you think more clearly and avoid saying things you might regret later.
Example: Imagine you’re playing a video game and keep losing because of a glitch. You’re super frustrated and want to yell at the game creators. Instead, take a deep breath, go for a walk, or do something else you enjoy until you’re feeling calmer.
Find the Key Points:
Look at what you’re upset about and identify the main issues. These are the things you need to talk about in your message.
Example: After calming down, you realize you’re upset because the game glitch makes it impossible to complete a level. That’s your key point.
Avoid Emotional Words:
When writing your message, use clear and professional language. Avoid words that are too emotional or angry, as they can make the situation worse.
Example: Instead of saying, “Your game is the worst! Fix it now!” you can say, “I’ve encountered a glitch in your game that is affecting my experience. Can you please look into this?
If you’re not sure how to write a message that’s firm but not angry, look up examples online. You can find many templates for writing professional emails or messages.
Example: You find an email template online that starts with, “Dear [Company Name], I am writing to bring to your attention a problem I’ve encountered with your product.
Understand Their Side
Try to see the situation from the other person’s or company’s perspective. This can help you be more understanding and find a solution that works for everyone.
Example: Think about how the game developers might not be aware of the glitch, or they are working on fixing it but need more time.
Instead of just complaining, offer ideas on how the problem can be solved. This shows you’re willing to help find a solution.
Example: You could say, “I believe updating the game or offering a workaround for this level could help resolve the issue for many players.
Aim to Resolve:
The main goal of your message should be to solve the problem, not just to express your anger. Focus on working together to find a solution.
Example: End your message with, “I appreciate your attention to this matter and look forward to a resolution. Thank you for your support.
When it comes to writing angry emails professionally, the best email management solutions can be a lifesaver. These tools offer features like email templates, scheduled sending, and even mood analysis to help you craft a more composed and professional message, ultimately improving your communication and relationship management.
Templates for Each Angry Email
Thank you for getting in touch. I’m sorry about the trouble you had with our tech support. We’re using your feedback to make sure we do better in the future. I’ve passed on your concerns to our management for a closer look.
I understand how disappointing this must have been for you. We aim for top-notch service, and it seems we missed the mark this time. Rest assured, we’re on it to prevent a repeat. My apologies once more for this hassle. If you have any more questions or need further assistance, just drop me a line.
Customer is Dissatisfied
I’m sorry to hear our product didn’t meet your expectations. Could you share more details about what went wrong? We’re here to make things right.
If there was damage or it wasn’t as you expected, we’re ready to send a replacement or process a refund, whichever you prefer. Let us know how you’d like to proceed. We’re sorry again for any inconvenience caused.
I’m truly sorry to hear about the delay in receiving your order. I completely get how frustrating this must be. We’re facing some unexpected delays, but we’re working hard to get your package to you. I’ve checked the status of your order, and it’s currently [status].
You can track its progress here: [link]. If it doesn’t arrive by [date], please contact me directly. I’m here to help.
Again, my apologies for this wait.
Thank you for your patience,
Wrong Items Received
We’re so sorry for the mix-up with your order. Mistakes like these are rare, but we understand the frustration they cause. We’re already on it to get the correct items to you as fast as possible.
Here’s a link to track your correct package: [link].
And we’d appreciate it if you could return the incorrect items using the provided return label. Thanks for your understanding, and sorry once again for the mix-up.
No Response to Previous Email
My apologies for not getting back to you sooner. We’ve been swamped, but that’s no excuse for not replying promptly. We’ve made the changes you requested to your account and notified our tech team about the issue you faced.
Please contact me directly for any further problems. Sorry again for the wait. We’re committed to improving our response times.
The customer demands an exception
I’m sorry to hear about the trouble with returning [item name] after the return window closed.
Our policy requires returns within 30 days, but we want to offer you a 10% discount on your next purchase as a gesture.
Use this code: [CODE] at checkout.
We’re sorry for any inconvenience and hope this helps. Let me know if there’s anything more I can do.
Thanks for your feedback. We’re really sorry that we didn’t meet your expectations. We’re eager to hear more about your experience and see how we can make things right.
Could you give us a call at [number]?
We value your business and would love to work towards winning you back.
Customer is Leaving
I’m so sorry to see you go and understand your frustration. We truly apologize for any inconvenience we’ve caused.
If there’s anything else you need or if we can assist you in the future, please don’t hesitate to reach out.
We wish you the best in your endeavours.
Angry customers are part and parcel of any business and nobody likes angry customers or dealing with them but you gotta do what you gotta do. Keeping up with the patience and dealing with them is an art and we have stated the best and suitable templates and some tips that you should follow while addressing replies to them.
Desku.io, which is an AI-equipped help desk customer support platform, gives the sentiment analysis feature from where you can detect the sentiment of customers whether they are angry, sad, or they are just sulking.
It is surely interesting to know from a single message what your customers are feeling in a way so that you be prepared for what you are supposed to reply. Take a 7-day free trial and see how magic works for your business!