Get the Emotions on Play, Know Your Customers Better

Take customer's emotion seriously, give answers to customers according to their tone of the message. Expertise in knowing customers like no one.

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Join 50,000+ brands improving their customer service with Desku

Answer What Customers Expect From You

Precision-Driven Automation

Do not put effort into repetitive tasks like closing the confirmation emails. Leverage your workflow with precision-driven automation. Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.

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A screen shot of the woocommerce checkout page for order management.

Know Customers Emotionally

Approach customers to know them with their emotions. Are they angry? Are they in hurry? Or do they love your product/service? Set the rules based on the emotional sentiments of customers and control the criticism on Facebook. This will help in allocating the resources and amount of attention required.

It’s not just words

Intent and sentiment detection in Desku is more than words. It is an accurate mechanism for stating the intention of the customers regarding your brand. It will help in determining the sentiments of the customers and you can boost confidence accordingly.

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Make Social Support Simpler

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Co-existing of emotions

The emotional cycle is often unpredictable in humans because sometimes negative comments are not negative and hence sentiments intention can be managed by Desku. The automation created from the intent and sentiment detection will bring accuracy in managing customers.

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Tagging automatically to organise the workflow

Tags help in optimising views depending on the intent, sentiments and parameters that are set in the rules for tagging automatically. Set the rules according to the last order for more than a certain amount of time.

Order management: a square with an x in the middle is a visually striking and easily identifiable symbol that represents effective order management.

Customer’s basic queries

Your customers will reach out to you even for basic queries like asking for their shipping status, exchange request, refund and cancellation process and whatnot. The intent at Desku will help in accurately finding what your customer needs by setting an auto-reply for what customers expect to hear from you.

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The specialised Intents

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Hello, where is my order?

It becomes easier to track down the number of customers who inquired about their shipping status with the help of an intent report from Desku. We want you to focus on community building while we help you with repetitive tasks.

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Personalise the automation

Intent and sentiments are accurate enough to know the emotional points of customers. Reach out to customers’ expectations and customise your replies according to the parameters.

Automation at Rescue For
Your Customer Support

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Deliver the brand trust in your message by creating pre-made responses with the brand’s unique tone and identity. You can also personalise the variables according to the customer’s order information from Shopify, Magento, Big Commerce, and WooCommerce.

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Intent and sentiment analysis

Let us comb through every ticket that you recieve so you don't have to. Leverage and understand the sentiment of customers and enable the automation tools in Desku.

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Provide personalised information based on trigger actions. Let customers get every shipping and tracking detail along with other important information in no time.