Omnichannel

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Join 500+ Satisfied companies

Manage all your communications in one place

Speed up your response times to increase customer satisfaction. Reply to emails, WhatsApp, Messenger, Instagram, and live chat messages with Desku.

Omnichannel1
Email answer

Answer all your emails with one solution

Connect all your email inboxes to Desku. Assign emails to agents and create automated workflows to improve your response times.

Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.

Prabhat Barre
Customer Service Specialist
Koinx

Offer stellar support on WhatsApp

Set up Flows and automate your WhatsApp replies to boost customer satisfaction.

“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”

Neil
Customer Service Specialist
Yum-asia
Whatsapp-support
Autopilot

Put your Facebook sales on autopilot

Create Messenger Flows that collect your prospects’ details and automatically qualify leads.

“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”

Henry hoe
Customer Service Specialist
Senior-care

Automate your Instagram DMs

Answer Instagram DMs without any help from your support agents. Desku enables you to reply to common questions with IG Flows. IG Flows also allow you to collect customer data and take orders directly in the conversation window.

Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.

Prabhat Barre
Customer Service Specialist
Koinx
Instagram-dms
Live-chat-support

Provide instant customer service with live chat

Enable your visitors to contact you directly through a beautifully designed live chat widget on your website. See which product pages they are browsing and reach out to start conversations.

“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”

Neil
Customer Service Specialist
Yum-asia

Automate your conversations

Combine live chat with Flows to automatically answer common customer questions and provide discount codes based on user behavior

“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”

Henry hoe
Customer Service Specialist
Senior-care
Automate-conversation

Numbers don’t lie — It’s time to reach your customers where they are

90

%

90% of customers expect consistent interactions across channels

72

%

72% of consumers say they would rather connect with brands and businesses through multichannel interactions

86

%

86% of shoppers are regularly channel-hopping across at least two channels

Frequently Asked Questions

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

A knowledge base article is a standalone piece of content in a knowledge base. The article addresses a specific topic, question, or problem. It provides in-depth information, step-by-step instructions, troubleshooting tips, or solutions to help users resolve their issues independently.

Integrate LiveChat with the software you already use

Discover key insights with reports you can understand even without a data analyst on board and make business decisions backed with data.

Integration