Omnichannel Inbox: Manage All Customer Conversations in One Place
Speed up your response times and boost customer satisfaction. Reply to emails, WhatsApp, Messenger, Instagram, and live chat messages — all from Desku’s Omnichannel Inbox
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One Omnichannel Inbox for Seamless Customer Conversations
Manage your customer communication from multiple channels in one single inbox. With this intuitive platform, you can efficiently respond to every customer request while maintaining a seamless experience across your channels.
Centralize All Channels in a Single Inbox
Bring all customer messages into one place with a single inbox. Organize communication across channels like email, SMS, and social media for seamless management
Collaborate and Organize for Greater Productivity
Work together with your team to respond to every customer efficiently. Share information, track conversations, and streamline workflows in one intuitive interface.
Integrate WhatsApp into Your Omnichannel Inbox for Superior Support
Connect with customers across their preferred messaging channel—WhatsApp. Automate responses and boost efficiency for inbound messages without losing personalization.
“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”
Boost Facebook Messenger Sales with an Omnichannel Messaging
With Facebook Messenger integration, handle every inquiry efficiently. Set automated workflows for common customer questions and engage directly to drive more sales.
“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”
Instagram Messages with Omnichannel Automation
Easily integrate Instagram into your communication platform. Personalize customer conversations across channels and deliver timely responses with AI-powered automation.
Desku helped KoinX Automate their customer support with Eva AI Chatbot , resulting in 85% less customer service queries and higher customer satisfaction.
Upgraded Customer Experience with Live Chat in Your Omnichannel Inbox
Deliver real-time support to customers directly on your website. With live chat, you can engage customers across various channels, improve customer satisfaction, and boost your support experience.
“Desku helped Yum Asia by integrating automated ticketing, live chat, and a knowledge base, resulting response times and efficiency by 40%, leading to better customer satisfaction and more effective support.”
Automate Workflows for Better Customer Satisfaction and Efficiency
Combine AI-driven automation with human support to ensure faster resolutions. Handle FAQs and repetitive tasks with ease.
“Desku helped SeniorCare by automating responses and cutting resolution time by 60%. They also added smooth communication channels, making the service faster and improving customer satisfaction.”
