Boost customer support efficiency by connecting Desku with Aircall. Make direct phone calls, manage incoming calls, view eCommerce order details, and access call recordings—all from within Desku. Learn how this integration enhances your communication strateg
Direct Calling:
Make phone calls directly from Desku with the Aircall integration.
Incoming Call Management:
Route incoming customer calls to agents via Aircall, creating a new conversation thread.
Order Details Sync:
View eCommerce order details from Shopify, WooCommerce, or Ecwid stores during active calls.
Real-Time Call Notes:
Take notes during calls, automatically synced to Desku’s Inbox.
Call Recording:
Access audio recordings of completed calls (if enabled in Aircall).
Voicemail Handling:
Desku can receive voicemails as well (if enabled in Aircall).
Faster Customer Support:
Reduce response time by calling customers directly from Desku, and addressing issues immediately.
Unified Communication:
Keep all communication in one place by syncing call data and notes with Desku, ensuring nothing is missed.
Order Insights:
Enhance customer interactions by viewing their order history during calls, allowing for more informed support.
Real-Time Collaboration:
Share notes instantly with your team, ensuring everyone is on the same page during and after calls.
Customizable Call Management:
Tailor how calls and voicemails are handled based on your team’s needs, ensuring efficient call distribution and follow-up.
This integration is designed to simplify your communication process and improve customer support by adding phone calls to your Desku toolkit.
