11 Best Ecommerce Help Desk Software For 2024

Updated : Dec 8, 2023
11 Mins Read

11 Best Ecommerce Help Desk Software For 2024

Customer Support Software That covers all Your Business needs

  • Live Chat
  • Ai Chatbot
  • Automations
  • Knowledge Base
  • Shared Inbox
  • Marketing
  • Surveys & Forms
Table of content

Ecommerce Business is rising at the top level today and so business owners need the best Ecommerce Help Desk Software to incorporate customer support seamlessly. 

In any business, customer support is a no-brainer. Who doesn’t want to provide the best customer service possible? But, how do you know you are providing the best eCommerce help desk customer service?

In this article, we will know everything about what type of Ecommerce Help Desk is suitable for your business. 


A Brief About eCommerce Help Desk Software


The Best Helpdesk Software elevates the customer service of any business that helps in managing customer queries and their services. It helps in solving external issues like customer queries, requirements for guidance, and much more.

Not only does it help in solving external queries but also helps in maintaining the workflow amongst team members.

Team members will then have an easy flow of communication among themselves. 

For better or worse, the help desk is a fixture in the IT landscape, but it might be time for a change. The help desk technology landscape has evolved in the last few years, with help desk software taking the lead. Help desks are used to organize, manage, and respond to service-related requests

How Does E-commerce Help Desk Software Work for Your Business? 

Help desk software works with your business in the best ways possible, as it helps in easing out your customer services. By organizing customer support with the help of sleek features and some effective integrations. 

Some of the feature lists that will make an effective impact on the business in handling the Business further👇🏻

  • A Help desk Software with a sleek ticketing system.
  • Shared Inbox for email ticket generation for customers. 
  • Live Chat for instantly getting in touch with the customers where basic queries can be easily resolved by just having a conversation between Support Agents and Customers.
  • A self-service portal Knowledge Base that helps customers in helping themselves through relevant sources of information. 
  • Multiple integrations make the workflow easier for a support agent. 


Best E-commerce Help Desk Customer Support Practises for Your Business

Before jumping into any helpdesk software for eCommerce, it is much important to scale up your customer support service capability, needs, and future updates.

Let’s see how and what effect it can bring by changing the approach of the customer support service with helpdesk software. 

Multiple businesses have their own tactics and methods to acquire customer support. Some of the companies only need some good reviews in return, whereas some companies provide instant support for the customers through having conversations or instantly replying to their queries.

Omnichannel Customer Service for Your E-commerce Business

  • Offer customer support across multiple channels, including email, live chat, phone, and social media.
  • Ensure a seamless experience for customers regardless of the channel they choose.

Quick Response Times for Better Customer Interaction

  • Set clear expectations for response times and strive to meet or exceed them.
  • Prioritize urgent inquiries and provide timely assistance to customers.

Self-Service in your E-commerce Customer Service Software

  • Create a comprehensive knowledge base with articles, guides, and FAQs.
  • Enable customers to find answers to common questions and resolve issues independently.

Personalized Support for Great Customer Communication

  • Use customer data to personalize interactions and provide relevant assistance.
  • Address customers by name and tailor responses based on their purchase history.

Empathetic Customer Conversation

  • Show empathy and understanding when addressing customer concerns.
  • Acknowledge frustrations and offer genuine apologies when necessary.

Resolve Customer Queries in Minutes

  • Train support agents to identify and resolve issues effectively.
  • Implement clear escalation procedures for complex or sensitive cases.

Proactive Customer Support Tool

  • Anticipate common issues and provide proactive solutions.
  • Use automated messages to inform customers about order status, shipping updates, and more.

Collecting and Acting on Customer Feedback

  • Encourage customers to provide feedback on their support experience.
  • Use feedback to identify areas for improvement and implement changes.

Utilizing Chatbots

  • Implement chatbots to handle routine inquiries and provide instant support.
  • Ensure chatbots are programmed with accurate information and can escalate to human agents when needed.

Continuous Training and Development of The Customer Service Team

  • Provide ongoing training to support agents to keep their skills and product knowledge up to date.
  • Foster a culture of continuous learning and improvement within the support team.

Measuring Support Performance for Exceptional Customer Service

  • Track key performance indicators (KPIs) such as first response time, resolution time, and customer satisfaction.
  • Use data to identify trends and make data-driven decisions to enhance support quality.

When it comes to running a business digitally, it becomes more important to look for the customers by getting back with them. Especially when we talk about helpdesk software for eCommerce, it has become much more important to evaluate the best strategies for maintaining customer support. 

It becomes easier for eCommerce platforms like Shopify and WooCommerce. Business owners can easily manage their customer support services by utilizing the best features of the Helpdesk Support solutions. Each feature will help in evaluating customer support in the best ways possible. 

There are some points that are considered when the business owner of any eCommerce platform avails the e-commerce helpdesk.


11 Best Helpdesk Software for E-Commerce Platforms


Help Desk Software Description of Help Desk Pricing
Desku.io  An all-in-one helpdesk and messaging platform with a range of sleek features. $29/month
Labidesk A customer service software focused on sales conversion and customer support. $79/month
Helpdesk A platform with an email ticketing system and integrated Live Chat and Chatbot. $29/month/per agent
ThriveDesk A helpdesk solution built for SaaS and e-commerce businesses with essential features. $6.67/month
MyAlice An automated multi-channel customer experience platform with social integrations. $27/month
Freshdesk A cloud-based help desk software that streamlines customer support operations. Starts from $12/month
Zoho Desk A cloud-based help desk and customer support software with a range of tools. Starts at $9.79/month
Live Chat Live chat is a real-time communication tool that allows customers to interact with businesses.  Starts at $20/month
Gorgias An eCommerce help desk solution for effortless customer interaction. Starts at $10/month
Rich Panel  A help desk solution for your business to improve customer service and conversion rates.  Starts at $29/month
UVDesk  e-commerce help desk solution for businesses that are on a budget.  Starts at $22/month

Below are some of the best Ecommerce customer support for your business.

1) Desku.io: Best Ecommerce Help Desk Software

Desku. Io ecommerce marketing software

Desku is an all-in-one helpdesk support software that is now also known as a messaging platform as it allows one to manage customer queries in one may it be social media or more. Desku has sleek features through which support agents can easily manage customer queries in one.

Key Features

  • Live Chat
  • Shared Inbox and Ticketing System
  • Chatbot-Deskubots (no-code chatbot builder)
  • Knowledge Base
  • Seamless Integrations
  • Social Inbox
  • Accurate report and analytics
  • Automation and Macros
  • E-commerce Platform Integration to add multiple stores
  • Satisfaction survey and much more.

These features do not let you go out of the tool or software in order to manage the customer query but one can always manage the customer queries under one dashboard.

This will bring an organized way of customer query management. Not only this, but it is the most affordable which will surely not burn your pockets.

Price: $29/month

2) Labidesk: Customer Service Software that Business Needs

Labidesk customer service software

Labidesk is also considered the best customer service platform which has various features that help in managing customer support queries. It has a main focus on sales conversion by providing the best customer support platform to grow the business through features like;

Key Features

  • Shared Inbox
  • Knowledge Base
  • Help Center Portal
  • Live Chat

Labidesk helps in customer retention and making the best customer query management platform which will provide better growth for the business.

Price: $79/month

3) Helpdesk: Right Help Desk Solution for E-commerce Business

Helpdesk ecommerce helpdesk solution

The helpdesk is considered to be the biggest platform of all where they have been focusing on medium and large-scale businesses. It has an email ticketing system that works for customer who wants to send their queries through emails. The queries will be received through emails and managed under the Ticketing system.

The helpdesk has main 2 products integrated with it, Live Chat and Chatbot. Those two are completely different products but are managed under the Helpdesk.

Key Features

  • Ticket management
  • Knowledge base
  • Self-service portal
  • Reporting
  • Integrations
  • Multi-channel support
  • Automated workflows
  • Customization

It is the perfect model if you have a medium or large-scale business organization.

Price: $29/month/per agent

4) Thrivedesk: Best E-commerce Help Desk

Thrivedesk ecommerce helpdesk

Thirvedesk helpdesk support is built for SaaS and Ecommerce business owners. It is curated for small-scale business owners who have difficulty managing support queries. There are various features that help in making the support system much easier to handle.

Key Features

  • Shared inbox
  • Knowledge base
  • Reporting
  • Integrations
  • Multi-channel support
  • Automated workflows
  • Customization

It has all the necessary features that any Helpdesk should have like Shared Inbox, Ticketing system, and Knowledge Base that will help in managing customer queries in no time. The only drawback that Thrivedesk has in the eCommerce Integration is that it does not have the Shopify store integration. So business owners with the Shopify Store cannot use Thrivedesk as a helpdesk platform.

Price: $6.67/month

5) MyAlice: Good Customer Service E-commerce Helpdesk Software

Myalice customer service e-commerce helpdesk software

MyAlice is an automated multi-channel customer experience platform. It supports the integration with Ecommerce platforms and helps in integration with Shopify and WooCommerce.

It helps in converting customers through social media platforms, easily taking updates and orders from the customers, not only that but it helps in sending broadcast messages to customers when needed to update them.

Key Features

  • Ticket management
  • Knowledge base
  • Self-service portal
  • Reporting
  • Integrations
  • Multi-channel support
  • Automated workflows
  • Customization
  • Chatbots
  • Social media integration
  • Mobile app
  • Multilingual support

Price: $27/month

6) Freshdesk: Elevate E-commerce Business to The Next Level

Freshdesk ecommerce helpdesk software

Freshdesk is a cloud-based help desk software developed by Freshworks Inc. It is built to help businesses streamline customer support operations, manage support tickets, and deliver excellent customer service.

Freshdesk is suitable for businesses of all sizes, including e-commerce businesses, and offers a range of customer service tools to enhance customer interactions and engagement.

Key Features

  • Ticket management
  • Omnichannel support
  • Automation
  • Knowledge base
  • Collaboration
  • Reporting and analytics

Pricing: It has a free plan but the basic paid plan starts from $12

7) Zoho Desk: Best Help Desk Software for your Business

Zohodesk ecommerce helpdesk software

Zoho Desk is a cloud-based help desk and customer support software developed by Zoho Corporation. It is designed to help businesses manage customer interactions, provide efficient customer service, and enhance customer engagement.

Zoho Desk is suitable for businesses of all sizes, including e-commerce businesses, and offers a range of help desk tools to streamline customer support operations.

Key Features

  • Ticket management
  • Omnichannel support
  • Automation
  • Knowledge base
  • Reporting and analytics
  • Collaboration

Pricing: The basic plan starts at $9.79 

8) Live Chat: eCommerce Help Desk Solution 

Live chat ecommerce help desk solution

Live chat is a real-time communication tool that allows customers to interact with businesses through a chat window on a website or app. Live chat can be used to answer customer questions, provide support, or sell products.

Live chat can be integrated with a variety of other tools, such as CRM software and help desk software. This allows businesses to provide a more seamless customer experience.

Key Features

  • Canned Responses
  • Messaging Channels
  • Chat Widget Customization
  • Reports and Analytics
  • Customer Engagement 
  • Team Management
  • Security
  • Live Chat APIs

Pricing: It has 14 days of free trials. The basic plan starts at $20/m

Read More:9 Best Livechat Alternatives For Customer Support Team in 2024

9) Gorgias: eCommerce Helpdesk Solution

Gorgias help desk solution

Gorgias is a live chat software specifically designed for e-commerce businesses. Gorgias is a great choice for businesses that want to provide a high level of customer support and improve their conversion rates. Gorgias is a powerful and feature-rich helpdesk solution that can help businesses to improve their customer support. 

Key Features

  • Integration with eCommerce Platforms
  • Customer Support Channels 
  • Automated Workflows
  • Team Management 
  • Macros 
  • Self-service 

Pricing: It has a free trial. The starter plan starts at $10/m

Read More:Top 10 Gorgias Alternatives & Competitors for 2024

10) Rich Panel: eCommerce Help Desk Solution for Your Business 

Richpanel ecommerce help desk solution

Rich Panel is a good choice for businesses that are looking for a powerful and affordable live chat software solution. It allows businesses to view all of their customer communications in one place, regardless of the channel they were received through.

Rich Panel also includes a self-service portal that allows customers to resolve their own issues without having to contact customer support. 

Key Features

  • Integration with eCommerce Platforms
  • Round-robin Assignment 
  • Agent Scripting 
  • Custom Cart Integration 
  • CSAT and Revenue Reports 

Pricing: It has a free trial The basic plan starts at $29/m

11) UVDesk: Help Desk Solution for Your eCommerce Business

Uvdesk ecommerce help desk solution

UV Desk is a live chat software that is designed for businesses of all sizes. UV Desk is a good choice for businesses that are on a budget or need a more basic live chat solution. It allows businesses to view all of their customer communications in one place, regardless of the channel they were received through.

UV Desk also includes a self-service portal that allows customers to resolve their own issues without having to contact customer support. 

Key Features

  • Ticket Formation
  • Ticket Administration
  • Task Management
  • Security
  • Email Management
  • Form Builder
  • Workflow
  • Social Media App
  • Multi-Channel Support
  • eCommerce Multichannel Integration
  • Examine the Agent’s Performance
  • Theme Customization

Pricing: It has a free open-source plan. The pro plan starts at $22/m and has 30 days free trial

Conclusion: Choose Ecommerce Help Desk Software

Help desk software is one of the important tools that every business requires, as customers are the prime source for making and breaking business. 

If you are an ecommerce business owner make your work easier with the Best Ecommerce Help Desk to unleash the power of your products amongst your customers. 

Gaurav Nagani
Gaurav Nagani
As Founder & CEO of Desku.io, Gaurav has made a distinct mark in the customer support and ai bot field. His commitment to AI-enhanced solutions and his industry experience have been instrumental in modernizing customer service.