Can Happyfox alternatives work as well as Happyfox itself?
Yes, if not better!
A business undoubtedly aims to provide exceptional customer support to its customers. But without the right tool, that is quite a task.
Happyfox is one of the most well-renowned customer support tools which has earned a good reputation owing to its great features.
But this blog is for the ones who are looking for a few alternatives to Happyfox or if you are simply looking for options to have a great customer support tool.
Key Takeaway :
There are several Happyfox alternatives available for businesses looking for enhanced customer support in 2024.
Some of the top competitors include Desku, Freshdesk, Zendesk, Zoho Desk, Kayako, LiveAgent, Help Scout, DelightChat, Tidio, Gorgias, Kustomer, TeamSupport, and Front.
Choosing the right alternative depends on the specific needs of the business, but Desku is a highly integrated platform with effective automation and a ticketing system for generating maximum ROI.
What is Happyfox?
HappyFox is a cloud-based customer relationship management solution software that provides help desk and ticketing system solutions to businesses across manifold industries as an overall customer support platform.
It is a practical help desk software that provides omnichannel support for customer requests for a seamless customer experience coming from email, web, phone, and other social media platforms.
HappyFox as a help desk solution integrates with email accounts and websites to ensure that all support requests get responded to in an organized way, along with it being assigned to the right person. It also offers canned actions and AI-powered smart and automated responses to similar customer support queries within the organisation.
HappyFox offers affordable monthly plans starting from $39.00/month.
Top 7 Happyfox Alternatives and Competitors in 2024
1. Desku
Desku.io has really claimed a name among its competitors owing to its fantastic features and ease of use. It is AI-powered helpdesk customer support software that helps any business streamline content queries under one platform.
Shared Inbox is one of the important features as it streamlines customer queries from multiple platforms and it is pretty manageable and hassle-free.
Proactive Live Chat is highly customisable, and the best thing about it is that it does not disrupt your branding. Knowledge Base and Chatbot can be easily embeddable in the Live Chat widget. Customers can easily get in contact with the support.
No-Code Chatbot Builder is perfect and quick for instant conversation with customers in the absence of a customer support agent. It is just and drop conversational interface and build it in the best ways according to the business.
It is a customer service platform that provides effective customer solutions helping to streamline everything under one. The best thing about Ecommerce Businesses, especially Shopify and WooCommerce is that they can integrate and connect their own store.
Here we have highlighted key features and it’s advantages of Desku;
Features
- Seamlessly easy user interface
- AI automation and native AI benefits
- Pricing with 0 hidden charges
- Onboarding is the smoothest experience with Desku
- Fantastic Customisations
- Amazing Help-Desk ticketing system
- Highly effective multi-channel communication management
Pros
- Ultimate customer satisfaction with a fast and efficient support system
- Amazing AI capabilities
- Fantastic Customisations
- Multiple Speedy and Effective Operations in an all-in-one platform
Pricing
- The pricing plan starts at a very nominal US$ 29 per month per user.
2. Freshdesk
Freshdesk is a customer support suite that offers a shared inbox, live chat software, a knowledge base builder, and AI-powered automated responses which is one of its costly features.
It is considered very similar to ZenDesk because they literally split their plans into two groups – support desk and omnichannel of Fresh Desk.
Features
- Ticket tracking
- Effective Sales funnel management
- Task tracking
- A great omnichannel help desk
- Service history kept intact
- Automation, artificial intelligence, and such chatbot capabilities
- Effective Team Collaboration
- Amazing communication management across multi-channels
Pros
- Easy to use and learner-friendly
- Seamlessly customisable
- Great multi-channel support
- Effective customer engagement and management features
- Ticket automation so that they can go to the right agents
Cons
- Automation is limited
- Issues with integration
- Features can be less customisable at times
Pricing
It is an open-source platform (Sprout). The paid plan (Blossom) starts from $15 per agent per month.
3. Zendesk
Zendesk is a popular help desk software that offers two distinct types of plans to their users, namely, foundational and suite.
Zendesk looks well after enterprise-level organizations looking to work with customizable workflows.
Given below are some excellent features, pros, cons, and pricing of Zen Desk:
Features
- Good omnichannel ticketing system
- Good AI-powered chatbots
- Well-customisable chatbots
- Very advanced level reporting and analytics
- Self-service and great collaboration
- A handy mobile app
Pros
- Very easily customised
- Multi-Brand support features
- Ease of overall use
- Automated ticketing system for the assignation of different agents
Cons
- Very lengthy set-up time
- Integration issues
- Very limited customisation present for the mobile app
- The price is comparatively much higher as compared to others with the same features.
Pricing
Four pricing plans, starting at US$ 5/agent/month (Essential pack).
Read More:10 Best Zendesk Alternatives for Your Business in 2024
4. Zoho Desk
Zoho Desk is a cloud-based customer service software that offers various features. It is known mostly for pulling in customer problems and responses into a single platform with a clear interface.
As a customer support platform, it is considered to generate lesser ROI than Happy Desk and is also more expensive.
Given below are some of the exciting features, pros, cons, and pricing of Zoho Desk:
Features
- Manage customer interactions over the phone, live chat, emails, SMS, etc
- The ticketing system is omnichannel and effective in nature
- Automation and AI-powered chatbots
- Customisable platform
- Seamless collaboration
- Well-known reporting and analytics tool
Pros
- Very-feature rich
- Zia
- Self-service system
- Productivity of agents at the maximum
- Good customisation
- Automation
- Customer-engagement tool
Cons
- Very less number of agents can use one plan
- AI automation only allowed for higher plans
- Very limited customisations for the mobile app
- Issues with integration
Pricing
Zoho Desk offers four plans, with a free plan, and the paid plan (Standard) starting at $18/agent/month.
5. Kayako
Kayako is another cloud-based customer support platform for effective service and engagement.
The ease of use and the ease of customisation offer impressive multi-channel support for its users.
Given below are some interesting features, pros, cons, and pricing of Kayako:
Features
- Effective omnichannel ticketing system
- Document management
- Service level agreement (SLA) management
- Fantastic real-time monitoring
- Call Me Option
- Knowledge Base
- Visitor Tracking
- Issue Tracking
Pros
- Top-notch Ticketing
- Very customisable software
- Great for learners and is user-friendly
- Automation of the ticketing system
Cons
- Reporting is not that great
- Integration is poor
Pricing
The starting price at US$ 1080 per agent per month.
6. LiveAgent
LiveAgent is a customer support platform with a great ticketing system, live chat support, and additional features for effective customer service.
Given below are some exciting features, pros, cons, and pricing of LiveAgent:
Features
- Omnichannel and universal help desk
- Advance chat features
- Live chat software
- Star-of-the-show ticketing system for smooth functioning
- Proactive communication
- Organised Multichannel communication
Pros
- Fast implementation and very easy to set up
- Organized communication through the effective ticketing system
- Chat features are advanced and easy to use
Cons
- It’s complex to work with Mobile App’s interface
- Less-integrated
Pricing
Starts at US$ 9 per agent per month.
7. Help Scout
Help Scout as a customer service software is liked and similarly supported by people because it is very easy to use, offers a pretty effective ticket system, and is an affordable option.
Given below are some of the interesting features, pros, cons, and pricing that Help Scout offers:
Features
- Email-based ticketing system, effective and convenient
- Self-service portal
- Inbox Queue Management
- Amazing collaboration tools
- Reporting and necessary analytics
- Customisable workflows
- Integrated with other software applications as well
- A handy mobile app
- Document management
Pros
- Beginner-friendly as it is easy to use
- Affordable pricing structure
- Effective ticketing system
- Features for customer engagement
Cons
- Limited automation
- Limited customisation
- Limited features
Pricing
Two basic prices start from $1440 per user/month.
8. DelightChat
DelightChat is a popular live chat platform created specifically for SME brands that lets them provide excellent customer service. It is built with a conversation-first approach that lets you resolve customer queries and manage your store’s support from a single screen.
Features:
- Omnichannel support
- Effortlessly automate repetitive tasks
- Reduce tickets with self-service
- Deep Shopify integration
- Simplified and productive collaboration
Pros:
- Provides great value for money
- There is no penalty if you add more users to increase your customer support activity.
- Seamless team collaboration within the application
Cons:
- Integrates only with Shopify for now
Pricing:
- Startup: $49/month + WhatsApp charges
- Scale: $99/month + WhatsApp charges
- Growth: $299/month + WhatsApp charges
9. Tidio
Tidio serves its customers with a live chat feature embedded with chatbots to boost your sales generation and customer engagement. It also offers a shared inbox to communicate with the support agents from multiple channels, like Instagram, Facebook, and Messenger.
In addition, Tidio analyses customer satisfaction and behaviors to provide you with better outcomes. It can also benefit you to get in touch with visitors and offer proactive customer service.
Features:
- Multichannel shared inbox
- Integrates with WooCommerce, BigCommerce, And Shopify Apps
- Proactive customer service
- Visitor profiles with information including pages visit, contact details, and locations
Pros:
- Allow teams to monitor chats from emails, messenger, and live chat from a single-screen
- Customised widgets
Cons:
- The tool cannot fulfil specific requirements
- Additional charges for every additional user
Pricing:
- Free version available
- Communicator: ($19/mo/operator)
- Chatbots: ($49/mo)
10. Gorgias
Gorgias is the idle Happyfox alternative dedicated to ecommerce businesses. It eases customers with a shared inbox workspace to make communication more efficient and responsive.
It comes with an attractive suite of analytics features, including social media sentiment analysis to see users’ reactions to how they feel about your business.
Features:
- Integrates with BigCommerce, Magento, and Shopify
- Omnichannel support
- Reporting & analytics
- Centralise all support tickets in one location
- Increase conversion rates
Pros:
- Chatbots templates available
- Offers Social media sentiment analysis
Cons:
- Ideal for ecommerce business only.
- Might face technical issues during system updates
Pricing:
- Basic: ($60/month)
- Pro: ($360/month)
- Advanced: ($900/month)
- Enterprise: contact the sales team
11. Kustomer
Kustomer is a CRM software that provides access to a knowledge base builder, live chat, and shared inbox software. They have an AI product known as Kustomer IQ, designed to help you handle basic customer service requests and ticket deflection.
Features:
- AI-powered customer service
- Ability to add custom objects to profiles
- Ensure data security
- Visual theme builder
- Multi-brand support
- Integrates with Acuity Scheduling, Ada, Babelforce, Amazon Redshift, and more.
Pros:
- Instant query resolution
- Code-free configuration
Cons:
- Email Thread visibility
- GUI needs improvement
Pricing:
- Enterprise: $89/user/month
- Ultimate: $139/user/month
12. TeamSupport
TeamSupport is the best alternative to HappyFox for providing B2B customer support with the help of a Knowledge base builder, live chat software, and shared inbox feature.
Moreover, you’ll also get some advanced customer management features, such as different SLAs for different customers, a customer health dashboard, and in-depth customer profiles to keep your team updated and informed to meet customer needs.
Features:
- Great customer management
- Provides better customer relationships
- Ticket management
- Use internal chat for prompt responses
- Track customer issues by product
- Reporting & analytics
- Omnichannel support
Pros:
- Use ticket deflection to minimise incoming tickets
- Manage product lines
- Access a shared calendar with task assignments
Cons:
- Live chat software is only available at higher plans
Pricing:
- Essential: $49/month
- Enterprise: $69/month
- Suite: $119/month
13. Front
Front is the great Happyfox alternative for teams using a personal email address.
Support teams usually have a group email address ([email protected]), but in some cases, it is not ideal. If so, Front might be a perfect option for you. It’s a shared inbox tool that allows customers to respond from a personal email ID.
In addition to this, they have some collaborative tools such as ticket assignment capabilities and internal notes. The platform also features some productivity tools, including basic automation.
Features:
- Offers collaborative tools
- Insights & analytics
- Automated workflows
- Seamlessly integrates with Slack, Telegram, Instagram, Twilio, and more
- Self-service for customers
- Omnichannel inbox
Pros:
- Availability of customer tagging feature
- Helps in sorting messages into group inboxes
Cons:
- Automation is limited to higher plans
Pricing:
- Starter: $19/2 agent/month
- Prime: $49/5 agent/month
- Enterprise: $99/10 agent/month
Why Look for Happyfox Alternatives?
There are several reasons responsible for opting for Happyfox’s alternatives. Here we have listed a few of them:
Phenomenal Features
Some businesses may have different needs. Happyfox does not have all the features needed for a particular business to function effectively, exactly why they should simultaneously try other options
The Affordability Factor
Happyfox is not going to be very affordable to use for all businesses, if some business finds a better alternative, they should go for it.
Multiple Customizations
Happyfox is reported to not offer as many customisations as is needed by businesses to tailor to their specific needs. Some other customer service platforms may have better customisations available for a business
The Support Factor
Happyfox is not extremely supportive of businesses looking to find customer service and training. Businesses will find other options with better customer support and training options.
Conclusion: Which Happyfox Alternative Should You Go for?
Choosing a customer support platform is subjective. It totally depends on the business and the roles they want to perform as a customer support software.
Choosing the right Happyfox alternative is similar to the above concept. It can only be decided after a company has tried and tested the other tools. Therefore, choose the toolbox as per the company’s objective and want to fulfil your desired dreams.
However, if you are looking for optimum customer satisfaction as a customer support platform, Desku is the right platform for you. Its highly integrated features are catered for maximum customer engagement and it uses effective automation and a ticketing system for generating maximum ROI for your business. When in doubt, choose Desku.
Frequently Asked Questions
1 Is Happyfox a good customer service tool?
The answer is yes and no. Happyfox will be a good customer service platform for businesses who are happy with its specific features and functions, but with businesses having different needs, some other tools might work better.
2 Is Desku a good alternative to Happyfox?
Desku is an amazing alternative to Happyfox, if not the best. Laden with some outstanding features and some amazing advantages along with affordable pricing, Desku is one of the best customer support platforms out there.
3 What are the best alternatives to Happyfox?
They are Desku, Zen Desk, Fresh Desk, Kayako, Help Scout, Live Agent, and Zoho Desk respectively. Read the blog to find out the best alternative to Happydesk for your business.
